Consumer Loan Servicing Supervisor jobs in Greensboro, NC
Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Consumer Loan Servicing Supervisor jobs
- Truist Bank
-
Greensboro, NC
FULL_TIME
-
Language Fluency: English (Required)
1st shift (United States of America)
Work Shift:Job Grade:
101Please review the following job description:
Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients. Committed to utilize all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, to ensure timely follow up and resolution. Servicing specialists act as client advocates to track client complaints and feedback regarding Truist, our teammates, products and vendors.Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.
2. Investigate and provide resolution to clients’ requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).
3. Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.
4. Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.
5. Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
6. Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk.
7. Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High School diploma, or equivalent education and related training or experience
2. One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
3. Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
4. Proficiency in written and verbal communications (including grammar and spelling)
5. Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending ActPreferred Qualifications:1. Prior experience working in a call center or high volume/fast-paced work environment
2. Prior experience in a client-facing role
3. Background in supported departments and/or products
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
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0 Consumer Loan Servicing Supervisor jobs found in Greensboro, NC area
- Truliant Federal Credit Union
-
Mebane, NC
- Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financi...
- 4/17/2024 12:00:00 AM
- Triad Adult and Pediatric Medicine, Inc
-
Greensboro, NC
- Job Description Job Description Position Summary: The primary purpose of this position is to greet and direct patients a...
- 4/17/2024 12:00:00 AM
- Triad Adult and Pediatric Medicine, Inc
-
Greensboro, NC
- Job Description Job Description Position Summary: The primary purpose of this position is to greet and direct patients a...
- 4/17/2024 12:00:00 AM
- University of North Carolina at Greensboro
-
Greensboro, NC
- Posting Details Position Information Position Number 000474 Functional Title Assistant Director for Scholarships Positio...
- 4/17/2024 12:00:00 AM
- Triad Adult and Pediatric Medicine, Inc
-
High Point, NC
- Job Description Job Description Position Summary: The primary purpose of this position is to greet and direct patients a...
- 4/17/2024 12:00:00 AM
- Easterseals UCP North Carolina & Virginia
-
Burlington, NC
- Job Description Job Description Easterseals UCP is a non-profit service provider in North Carolina & Virginia. We are se...
- 4/16/2024 12:00:00 AM
- Easterseals UCP North Carolina & Virginia
-
Burlington, NC
- Job Description Job Description Easterseals UCP is a non-profit service provider in North Carolina & Virginia. We are se...
- 4/16/2024 12:00:00 AM
- CPL Architects Engineers Landscape Arch & Sur
-
Greensboro, NC
- ARCHITECT I? The individual in this role applies advanced concepts and designs to a variety of projects across varying m...
- 4/13/2024 12:00:00 AM
About Greensboro, North Carolina
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