Consumer Loan Servicing Supervisor jobs in Madison, WI

Description

Overview: The Loan Servicing Specialist plays a crucial role in managing and servicing a diverse portfolio of loans, including Commercial, Real Estate, and Consumer loans. This position involves a variety of responsibilities, including communication with internal and external stakeholders, overseeing escrow, tax, and insurance processes, managing investor reporting and remittances, and maintaining accurate loan data within our system.

Essential Duties: 

• Prepare and submit investor reports in accordance with contractual obligations. Manage remittance processes, including the timely and accurate distribution of funds to investors. Complete related balancing and reconciliations.
• Administer escrow accounts, including the collection, disbursement, and reconciliation of funds. Establish new escrow accounts when needed. Oversee property tax and insurance payment processes, ensuring timely and accurate payments. This includes private mortgage insurance, force place insurance, and flood insurance.
• Maintain accurate and up-to-date loan data within the loan servicing system. Ensure data integrity and completeness to support reporting and auditing requirements. Generate and analyze various reports related to loan servicing activities.
• Communicate effectively with borrowers, investors, and other internal and external stakeholders in person, via email, or over the phone. Address client inquiries, resolve issues, and provide exceptional customer service.
• Quote and post loan payoffs, process loan payments and advances, and review loan file maintenance.
• Prepare and submit information requests for examiners, auditors, and investors.
• Treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, uphold organizational values, and accept responsibility for own actions.
• Follow policies and procedures, complete administrative tasks correctly and on time, support the Bank’s goals and values, and benefit the bank through outside activities.

Requirements

• High School Diploma or equivalent
• One or more year of general bank and/or lending experience
• Comprehensive knowledge and understanding of financial institution and lending products, services and best practices.
• Knowledge and understanding of privacy, audit, and legal technology standards, guidelines and principles.
• Exceptional customer service and sales skills with the ability to act with integrity, professionalism, and confidentiality.
• Intermediate computer skills; mainframe computers systems; internet, Microsoft office products and programs.
• Exceptional oral and written, and interpersonal communication skills.
• Excellent time management skills and ability to prioritize.
• Current driver's license and vehicle with appropriate insurance coverage if required to drive in the course of performing duties assigned.
• Other duties as assigned.

Additionally, the IDEAL candidate will have personal values that align with the core values we live by:

• Intentionally Customer Focused
• Collaborative
• Integrity. Professionalism. Respect. In ALL we do.
• Accountability
• Community Minded

Who are we? PremierBank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized and friendly manner. We are a true community bank with the goal of always focusing on our customer relationships and serving as a trusted financial resource for the communities that we serve.

Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.

PremierBank is an affirmative action and equal opportunity employer and adheres to EEO Guidelines to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.