Consumer Loan Servicing Supervisor jobs in Nashville, TN

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Branch Loan Processor to join our growing team! This position is located at our Franklin location.

ABOUT CORNERSTONE FINANCIAL CREDIT UNION:

Cornerstone Financial Credit Union currently has six locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Cornerstone Financial Credit Union is guided by the philosophy of people helping people. At Cornerstone, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.

IS THIS POSITION FOR YOU?

We are looking for someone who is engaging and energetic to provide exceptional service to the members at Cornerstone Financial Credit Union. As a Consumer Loan Processor, you will provide quality service to our members by assisting them with loan applications, including interviewing, processing, and disbursing of funds. This position also assists with processing transactions accurately in accordance with established policies and procedures and educates about our products and services. This position is the "frontline" of the credit union and is a key role in achieving our member satisfaction.

DUTIES AND RESPONSIBILITIES:

1. Stays informed and knowledgeable of all credit union rates, fees, products, and promotions to assist the members with financial needs. Actively cross-sells products and services.
2. Provides information to members concerning different types of consumer loans, credit cards, terms, interest rates, and documentation needed for the loan.
3. Completes teller transactions and works teller line as needed daily.
4. Conduct financial planning discussions to uncover needs and make adequate recommendations by offering appropriate products, services, and guidance to achieve their personal financial goals.
5. Educates members on technology and digital solutions offered by Cornerstone FCU.
6. Actively refer members to Mortgages, Investments, and other solutions offered by Cornerstone FCU.
7. Processes loan applications in person, by phone, by mail, and through online channels. Evaluates applications for all required information, informing the applicant of any additional documentation needed. Audits and scans loan documents.
8. Cross-sells and promotes CFCU financial services including payment protection, gap, and warranty options.
9. Completes all required Department of Motor Vehicle and Secretary of State documents, including securing/filing liens and titles.
10. Monitors loan queue and stays in communication with Centralized Lending for loans in progress.
11. Processes member transactions, including, but not limited to, deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires each day during assigned time slot or as needed.
12. Proofs, examines and verifies documents for endorsements and negotiability to ensure safe practices are followed. Detects and resolves discrepancies.
13. Is alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union.
14. Opens and closes accounts, creates debit cards, and orders checks. Completes various forms associated with account ownership and member authorizations.
15. Stays informed and knowledgeable about IRA and Business Accounts and assists members with opening these types of accounts.
16. Balances daily transactions and verifies cash and check totals. Investigates and resolve out-of-balance conditions. Purchases and sells funds to the vault as needed to keep cash drawer at required levels.
17. Understands and adheres to all applicable banking regulations and CFCU policies and procedures.
18. Responds to member questions and direct them to other staff as needed.
19. Attends required training and department meetings as directed by the Branch Manager and Training Manager.
20. Keeps work area clean, secure, and well-maintained.
21. Ensures all required documents are imaged.
22. Ensures confidentially of all sensitive information including members' data.
23. Abides by all security and robbery procedures.
24. Assists with training other staff members as assigned.
25. Performs other duties as requested.

JOB SPECIFICATIONS:

Education

• High school diploma or equivalent is required. Some college or specialized financial services training is preferred.

Experience

• One year in the financial service industry and/or lending experience. A minimum of one year of customer service and/or sales experience with cash handling is required. Lending experience is desired.

Physical, mental and visual requirements

• The duties of this job are varied and are primarily designed to accommodate members. To efficiently meet the service needs of members, the job often requires the ability to alternate between standing, sitting and walking. Many of the duties are performed with a personal computer and require manual dexterity and accurate visual observation. Manual dexterity is also needed to quickly and accurately handle cash and essential documents. Excellent verbal and audio communication skills are needed to serve the members. The volume and nature of the duties of this job require the physical and mental stamina to withstand occasional periods of high stress.

Personal qualifications

• This is a highly visible, public contact position. A "people-oriented" personality, with a professional, caring, friendly, and sincere attitude is required. Company loyalty, a positive attitude, and dependability should be demonstrated in this position. Must be able to function as a team player and cooperate with co-workers, members, and business associates.