Consumer Loan Servicing Supervisor jobs in Oklahoma City, OK

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Uploads loan transactions accurately and timely to the core loan accounting system in accordance with approved request, policies and procedures.
• Ensures accurate and timely file maintenance and/or adjustments of loan data in core loan accounting system.
• Provides feedback, suggestions for improvement, and tools to help employees meet goals.
• Makes decisions on complex equity, commercial, consumer loans regarding situations not addressed in policy or procedure, ensuring we address compliance, risk mitigation, and member experience.
• Manages process changes by communicating with the team and ensuring working procedures/instructions are updated accordingly.
• Provide coaching, training, mentoring to employees among team.
• Ensures accurate and timely application of payments received.
• Ensures that departmental production goals, service standards and cooperation ratings are met or exceeded.
• Processes daily and monthly reports generated from CORE loan accounting system and other reports as designated.
• Ability to adjust priorities to changing circumstances and maintain quality in fast paced atmosphere.
• Assists internal customers with routine loan inquiries.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Provides leadership and support to assigned work group and other loan operations staff members when appropriate.
• Must be very customer centric and able to manage large volume of documentation requests while maintaining a high level of accuracy and quick turnaround.
• Provides coaching and participation in counseling, and discipline.
• Maintains a professional work environment
• Assists other departments as needed.
• Measures actual staff performance and manages staff accordingly
• Maintains awareness of CORE loan system updates and industry standards.
• Working knowledge of commercial and consumer lending policies.
• Handles internal customer complaints and communicates issues to department director as needed.
• Recommends to department director possible methods to improve department efficiency.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by department director.

Job Type: Full-time

Pay: $24.04 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to Relocate:

• Durant, OK 74701: Relocate before starting work (Required)

Work Location: In person