Consumer Loan Servicing Supervisor jobs in Reading, PA

Provide customer service to consumers via multiple of channels while working in a team environment to achieve organizational goals and operational objectives.

Key Job Responsibilities:

• Provide a quality customer service experience to our consumers and customers
• Gain a working knowledge of Company systems and processes
• Problem solve in a professional and effective manner.
• Communicate effectively with consumers via all channels (Including but not limited to: telephone, email, letter, chat, text, social media, etc…)
• Answer incoming calls and incoming chats
• Respond to incoming emails
• Gather all information so issues can be addressed properly to provide first-call resolution
• Return calls from voicemail
• Meet department and personal KPIs

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Position Requirements:

Key Behavioral Competencies:

• Communication skills
• Customer service focus
• Problem analysis and problem-solving
• Decision-making ability
• Flexibility
• Ability to Multi Task
• Good Listener
• Reliable
• Work well as part of a team

Education and Work History:

• High School Degree

• Bi-lingual helpful (French/Spanish/English)

• Above-average Microsoft Office skills

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.