Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners and merchants need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company.
Our Consumer servicing team is responsible for delivering a world-class servicing experience that delights the customer. The servicing team is focused on making the servicing user experience as transparent, seamless and efficient as possible. The team is also focused on providing best-in-class contact channel user experience and agent tooling for our support agents to help the consumers. As our Staff Product Manager, you will be responsible for leading a cross-functional team to identify levers and build servicing platform capabilities and collaborate with cross-functional teams to utilize any and all levers available at your disposal to improve the consumer servicing experience. You will also be responsible for making servicing a scalable platform for future product and geographic expansion. The team is in a unique position to execute on levers focused on reducing cost and increasing brand love. In this role, you will be responsible for developing a product vision and strategy, building a team, and delivering delightful experiences to our consumers globally.
What you'll do
What we look for
Pay Grade - USA30
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $162,400
Mid: $203,000
Max: $243,500
USA base pay range (all other U.S. states) per year:
Min: $146,100
Mid: $182,700
Max: $219,200
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0 Consumer Loan Servicing Supervisor jobs found in San Francisco, CA area