Consumer Loan Servicing Supervisor jobs in San Francisco, CA

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Senior Product Manager, Consumer Servicing
  • Affirm
  • San Francisco, CA FULL_TIME
  • Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners and merchants need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company.

    Our Consumer servicing team is responsible for delivering a world-class servicing experience that delights the customer. The servicing team is focused on making the servicing user experience as transparent, seamless and efficient as possible. The team is also focused on providing best-in-class contact channel user experience and agent tooling for our support agents to help the consumers. As our Staff Product Manager, you will be responsible for leading a cross-functional team to identify levers and build servicing platform capabilities and collaborate with cross-functional teams to utilize any and all levers available at your disposal to improve the consumer servicing experience. You will also be responsible for making servicing a scalable platform for future product and geographic expansion. The team is in a unique position to execute on levers focused on reducing cost and increasing brand love. In this role, you will be responsible for developing a product vision and strategy, building a team, and delivering delightful experiences to our consumers globally. 

    What you'll do

    • Understand Affirm users at a deep level -- what’s important to them, what are their constraints and challenges, their expectations with respect to servicing, why they love Affirm, and what they wish we could do better
    • Build self-service user experiences that significantly improve the servicing experience
    • Improve the contact channel journeys in partnership with cross-functional teams
    • Drive our chat strategy to proactively improve their servicing experience and ensuring agent experiences are accounted for
    • Be an expert on industry trends of consumer servicing and utilize the knowledge to shape the roadmap
    • Understand the levers to optimize the servicing experience and utilize the available levers to delight the customers and increase their engagement

    What we look for

    • Passion and drive to change consumer finance for the better
    • Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
    • An analytical metrics-based approach to identifying, sizing and solving problems
    • Experience managing technical software products from kick-off to post-launch
    • An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
    • Excellent at identifying and prioritizing high impact initiatives
    • A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
    • Prior experience working with ML models is preferred
    • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
    • Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
    • Very good at influencing leadership and cross-functional teams
    • Familiarity with SQL and Excel for product analysis
     

    Pay Grade - USA30

    Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

    USA base pay range (CA, WA, NY, NJ, CT) per year: 

    Min: $162,400

    Mid: $203,000

    Max: $243,500

     

    USA base pay range (all other U.S. states) per year: 

    Min: $146,100

    Mid: $182,700

    Max: $219,200

     
     
    #LI-Remote
     
  • 5 Days Ago

O
Consumer loan specialist
  • OneMain Financial
  • Burlingame, CA FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • 21 Days Ago

O
Consumer loan specialist
  • OneMain Financial
  • Daly, CA FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • 22 Days Ago

O
Consumer Loan Sales Specialist
  • OneMain Financial
  • San Francisco, CA FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
  • 3 Days Ago

O
Consumer Loan Sales Specialist
  • OneMain Financial
  • San Bruno, CA FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
  • 26 Days Ago

O
Consumer loan specialist
  • OneMain Financial
  • San Bruno, CA FULL_TIME
  • At OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Special...
  • 16 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Consumer Loan Servicing Supervisor jobs found in San Francisco, CA area

H
Residential Therapist
  • Health Right 360
  • San Francisco, CA
  • Job Description Job Description HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by provi...
  • 3/28/2024 12:00:00 AM

H
Clinic Staff Physician - Integrated Care Center
  • Health Right 360
  • San Francisco, CA
  • Job Description Job Description HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by provi...
  • 3/28/2024 12:00:00 AM

H
LPHA Program Manager
  • Health Right 360
  • San Francisco, CA
  • Job Description Job Description HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by provi...
  • 3/28/2024 12:00:00 AM

H
Overnight LVN - 815 Residential
  • Health Right 360
  • San Francisco, CA
  • Job Description Job Description HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by provi...
  • 3/28/2024 12:00:00 AM

F
Assistant Manager, Financial Reporting
  • First Republic
  • San Francisco, CA
  • **Assistant Manager, Financial Reporting** **Overview** At First Republic, we care about our people. We offer extraordin...
  • 3/26/2024 12:00:00 AM

R
Acquisition Analyst/Associate
  • Riaz Capital
  • Oakland, CA
  • Our Company: Riaz Capital is an Oakland, California based fully integrated development, investment, and asset management...
  • 3/25/2024 12:00:00 AM

F
VP II, Community Development Finance - CA Lending
  • First Citizens Bank
  • San Francisco, CA
  • Overview: The Community Development Finance (“CDF”) team of First-Citizens Bank & Trust Company (the “Bank”), is respons...
  • 3/25/2024 12:00:00 AM

C
Deputy Director of Finance
  • City of Novato, CA
  • Novato, CA
  • Salary : $134,202.24 - $163,123.56 Annually Location : Novato, CA Job Type: Full-Time Job Number: 2024-08 Department: Ad...
  • 3/25/2024 12:00:00 AM

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$73,362 to $105,464
San Francisco, California area prices
were up 4.5% from a year ago

Consumer Loan Servicing Supervisor in Ogden, UT
Large financial institutions with a focus on lending employ the vast majority of Consumer Loan Servicing Supervisors.
February 15, 2020
Consumer Loan Servicing Supervisor in Minneapolis, MN
Banks, credit unions, mortgage brokers and private lending firms have a staff that can range into the tens of thousands of employees, and it is key that someone is on hand to assist and coordinate the efforts of the support staff, ensuring a highly efficient and profitable loan.
February 06, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020