Consumer Loan Servicing Supervisor jobs in Scranton, PA

Description

Basic Qualifications

Education/Training: A high school diploma or equivalent; AIB related courses or Associate degree in related field preferred.

Skill(s): Clearly communicates in English; moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate PC skills, including knowledge of loan software; visual and auditory skills.

Experience: A minimum of one (1) year’s work experience normally required.

General Responsibilities

Responsible for performing a variety of duties to support the loan servicing function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Duties

1. Performs a variety of duties to support the loan servicing function of which the following are illustrative:

a. Forwards billing notices, statements, rate change notices, and other correspondence to customers.

b. Reviews all dealer statements and forwards to appropriate dealer.

c.  Processes incoming departmental daily mail

d.  Verifies loan payments received via mail and prepares for teller processing.

e. Processes paid loan papers and returns to customers.

f. Prepares satisfaction of mortgages, UCCs, and title releases on paid loans; returns satisfied collateral to customer on paid loans.

g. Monitors and renews UCC filings and liens.

h. Verifies loan imaging

i.  Files address changes for loan returned mail.

2. Coordinates specific work tasks with other personnel within the department, as well as with other departments in order to ensure the smooth and efficient flow of information.

3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.

5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.

6. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Ancillary Duties

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Indian Orchard Support Center

1055 Texas Palmyra Highway

Honesdale, PA

Equipment/Machines

1. Telephone

2. PC/Laptop with Camera & Microphone

3. Multi-Function Device (MFD); print, copy, fax, scan

4. Calculator