Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Competencies
Other Qualifications
Physical Demands - The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee
must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25
pounds. Specific vision abilities required by this job include close vision, peripheral vision and
ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this Job, the employee is frequently exposed to moving
mechanical parts. The employee is occasionally exposed to high, precarious places. The noise
level in the work environment is usually moderate.
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