Contact Center Director jobs in Anaheim, CA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director
  • Code Ninjas of Fullerton
  • La Habra, CA FULL_TIME
  • Who are we?
    Code Ninjas is the nation’s fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way – by playing and building video games they love. Kids have blast and can’t wait to come back. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt. Our core promise is, Kids have fun, parents see results. We believe in these words so much that it’s written on the walls in our center.
     
    What are we looking for?
    We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are you a passionate, ambitious, dependable, business-minded leader? Do you enjoy taking responsibility for a project and seeing it through to success? This could be the role for you.
     
    Responsibilities include:
    • Oversee daily operations of the center
    • Follow up on leads, schedule tours, and close deals
    • Work with parents to define children’s learning needs
    • Provide center tours while maintaining awareness of students currently in the center
    • Engage with children and families in the center
    • Ensure that parents understand how their child is learning and progressing
    • Engage and oversee coaches/tutors to ensure team needs are met
    • Ensure the center is a fun and safe learning environment for our students
    • Uphold corporate standards with respect to center cleanliness & operational standards
    • Ability to think on the fly and be perceptive to center dynamics
    • Report weekly to the executive team on progress
    Qualifications:
    • Proven work history with children ages 7 and up, and enthusiasm for working with kids
    • Knowledge of business operations, sales, and team leadership
    • Familiarity with technology, Microsoft suite, social media, office equipment
    • Flexible schedule
    • Must be fun to work with and enjoy working in a fast-paced, dynamic environment
    • Deadline and detail-oriented. We can't miss dates or overlook customers
    • Strong analytical and critical thinking skills
    Compensation: $45,000.00 per year



    ABOUT US

    Code Ninjas® is the world’s largest and fastest-growing kids coding franchise, with hundreds of locations in the United States, Canada, and the United Kingdom. Founded in 2016, our company is headquartered in Houston, TX. At our centers, kids learn to code while building their own video games. Kids have fun, parents see results®.

    Code Ninjas is creating the problem solvers of tomorrow. We believe that every child deserves the opportunity to unlock their full potential. Educating our youth in coding provides them with the problem-solving skills and self-esteem to pursue their dreams.


    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Code Ninjas Corporate.

  • 1 Day Ago

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Center Director
  • Code Ninjas of Cerritos CA
  • Cerritos, CA FULL_TIME
  • Who are we?Code Ninjas is the nation’s fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way – by playing and building video games they love...
  • 13 Days Ago

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Preschool Center Director / Assistant Director
  • E-Plex
  • Buena, CA FULL_TIME
  • POSITION SUMMARY: E-PLEX Preschool in CA seeking a qualified and experienced Assistant Director. The ideal candidate will have leadership experience and required qualifications according to CA State L...
  • 14 Days Ago

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Director, Call Center Operations
  • Providence
  • Anaheim, CA OTHER
  • DescriptionThe Director is responsible for the administration, technology, and operations of the State Wide Contact Center for St. Joseph Heritage Healthcare. The Director will work in partnership wit...
  • 4 Days Ago

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Director of FFA
  • McKinley Children's Center
  • San Dimas, CA FULL_TIME
  • McKinley: Youth, Family, and Community are what we are all about! We offer a great working environment and benefits package! McKinley encourages growth so that you can Be your Best H.U.M.A.N. At McKin...
  • 20 Days Ago

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Executive Director East Whittier Center
  • Neosho Freeman Family YMCA
  • Whittier, CA FULL_TIME
  • YMCA East Whittier YMCA Location 15740 Starbuck St Whittier, CA 90603-2322 Salary $75,000.00 $92,000.00 Resumes Accepted Until March 8, 2024 Resume Contact plopez@ymcawhittier.org Join an Innovative T...
  • 22 Days Ago

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0 Contact Center Director jobs found in Anaheim, CA area

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Grants Director
  • National Healthcare & Housing Advisors
  • Santa Ana, CA
  • NHHA is seeking a experienced Grants Director, Director of Grants, Grants Officer, Grants Manager! National Healthcare &...
  • 4/26/2024 12:00:00 AM

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Community Association Manager - R2
  • The Management Trust
  • Cerritos, CA
  • Category Property Management Description The Management Trust Position Title: Community Association Manager Location: Ce...
  • 4/26/2024 12:00:00 AM

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Community Association Manager
  • The Management Trust
  • Cerritos, CA
  • The Management Trust Position Title: Community Association Manager Location: Cerritos, CA Reporting To: Associate VP of ...
  • 4/25/2024 12:00:00 AM

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Keyholder
  • St. John Knits
  • ABOUT ST. JOHN St. John is an American luxury house. A tireless passion for knitwear innovation since the brand’s incept...
  • 4/25/2024 12:00:00 AM

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Manager of Laboratory
  • College Hospital of Costa Mesa
  • Costa Mesa, CA
  • Job Description Job Description Psychiatric hospital in Orange County is looking to hire a Full-Time, Day Shift Manager ...
  • 4/24/2024 12:00:00 AM

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GREEN MPNA Executive Director
  • OneOC
  • Santa Ana, CA
  • Benefits: 401(k) Dental insurance Health insurance Reports to: GREEN-MPNA Advisory Board FLSA Status: Exempt Work Schedu...
  • 4/23/2024 12:00:00 AM

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Community Association Manager
  • California Association Of Community Managers
  • Cerritos, CA
  • The Management TrustPosition Title: Community Association ManagerLocation: Cerritos, CAReporting To : Associate VP of Co...
  • 4/23/2024 12:00:00 AM

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Community Association Manager
  • The Management Trust
  • Cerritos, CA
  • The Management Trust Position Title: Community Association Manager Location: Cerritos, CA Reporting To Associate VP of C...
  • 4/22/2024 12:00:00 AM

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$192,730 to $287,306
Anaheim, California area prices
were up 3.2% from a year ago

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