Contact Center Director jobs in Bakersfield, CA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director
  • Community Action Partnership of San Luis Obispo County, Inc.
  • BAKERSFIELD, CA FULL_TIME
  • Position Summary: Center Director position must meet three of the following requirements: 1) service area capacity must equal 50 children, 2) service area must be a combination of age groups, 3) responsible for center staff hiring, 4) responsible for overseeing multiple programs. Supports CAPSLO’s mission by ensuring the region this position supervises is run effectively in order to positively impact as many children and families as possible within the community it operates.   Required Education and Experience: Center Director Minimum Requirements Alternative Qualifications   Level I AA/AS (or 60 units)     24 units ECE/CD (1) (4)     3 units Administration     2 years related teaching exp. (3)     Site Supervisor Permit (5)         Level II AA/AS ECE/CD (1) (4) BA/BS   6 units Administration 12 units ECE/CD (1) (4)   2 units Adult Supervision 3 units Administration   2 years related teaching experience (3) 3 units Supervised Field Experience   1 year exp, as a Center Supervisor (3) 1 year related teaching exp. (3)   Site Supervisor Permit (5) Site Supervisor Permit (5)       Level III BA/BS     12 units ECE/CD (1) (4)     6 units Administration     2 units Adult Supervision     3 units Supervised Field Experience     1 year exp. as a Center Supervisor (3)     Site Supervisor Permit or higher (5) (1) Units in ECE/CD include course work in early childhood education/child development and at least one course in each of the following core areas 1) child/human growth and development 2) child, family and community, or child and family relations; 3) programs/curriculum. Must have received passing grade of “C” or better or credit. (2) General Education Units include sixteen diversified semester units in general education (i.e., at least one course in each of the following areas: Humanities and/or Fine Arts, Social Sciences, Math and/or Science and English/Language Arts. (3) Experience must be in a licensed day care center, comparable home day care or group child care program for children ages 0 - 5 under the supervision of a person who would qualify as a Center Supervisor. College internships and labs served in a licensed day care center will count as experience. (4) For infant/toddler center(s), 3 semester units in infant/toddler development and/or programs must be included as part of the course work requirement for all of the above. (5) Must hold or qualify for a Regular Children’s Center Permit, Child Development Site Supervisor Permit, or higher; at the time of hire. Must apply for one of the above permits within 60 days of hire. License & Certifications: Must provide certificates of completion of approved pediatric first aid and pediatric CPR training within 30 days of hire. Employee is responsible for renewing and maintaining a valid CPR/first aid certification at all times. Must have dependable, insured transportation and a valid California Driver’s License Essential Functions: Works closely with Program Directors, Program Coordinator, Area Manager, Program Specialists on a consulting basis to ensure that the State Funding/MSHS Terms & Conditions are in full compliance. Works closely with Program Directors, Program Specialists, Area Manager, and Consultants, on an “as needed” basis in designing training for center staff. Supervises and monitors performance of program staff and periodically conducts formal evaluations; advises and assists program staff in the resolution of work-related problems and conducts center staff meetings. Monitors and maintains facility standards as well as conducting regular inspections of the center. Completes recruitment/enrollment activities in the State Child Development/MSHS Programs. Provides orientation to newly hired staff and substitutes on their responsibilities and program philosophy, policies and procedures. Monitors program activities to ensure that mandated standards and objectives are reached such as reviewing lesson plans, ongoing assessment of children’s’ development, participating in case conferences, parent committee meetings and on-site reviews. Monitors mealtimes for Child and Adult Care Food Program at least once per year. Conducts annual monitoring evaluation of the State DRDP & CMR. Provides direction to ensure an educational program, which is individualized to meet the needs of each child to include age-appropriate materials and procedures for ongoing observation, recording, and evaluation of each child’s growth and development. Consults with all service area specialists to ensure a comprehensive child development program for all low income children. Collects all necessary personnel paperwork, center personnel files, and notifies CAPSLO Headquarters of staff changes. Ensures that all necessary permits, fingerprints and licenses are secured and remain in force for compliance. Additional Responsibilities and Duties: Participates in the State Parent Advisory Committee (PAC) or other local agency committees as needed. Attends out of county and out of state cluster meetings and trainings provided by the State Child Development/MSHS Programs. Assists in the planning and implementing of an effective training program for staff and parents to increase their knowledge, skills and experience in child growth and development. Assists in the development of a comprehensive, individual, professional growth plan for center staff. Acts as a resource person in describing and providing instructional materials to fulfill objectives and meet program needs. Develops and maintains a cooperative/liaison relationship with community agencies, organizations and learning institutions to ensure coordination of services and training opportunities. Assists in interviewing and recommends hiring of teaching staff in accordance with CAPSLO’s policies, procedures and PC/ PAC guidelines. Attends all meetings, trainings and workshops designated by the Child, Youth and Family Services Directors. Maintains confidentiality at all times. Must be dedicated to the goals and philosophy of CAPSLO, and the Child, Youth, and Family Services Programs. Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices; and act in such a manner as to assure at all times maximum safety to one’s self, fellow employees, clients and children. Performs other duties as needed. Knowledge, Skills and Abilities: Knowledge: Knowledge of applicable regulatory requirements. Skills: Must have strong written and verbal communication skills. Must demonstrate sound judgment, supervisory and administrative skills and provide professional leadership. Abilities: Must demonstrate ability to provide training and support for staff and parents in early childhood education including child growth and development, guidance techniques, child observation and assessment, multicultural, individualized programming, and curriculum development. Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability or socio-economic level. Must understand, uphold, and continue working toward accomplishing the mission, strategic goals and performance measures of the agency. As a supervisor, must assure all direct reports understand their role in accomplishing the above. Supervisory Responsibility: Supervises and monitors performance of program staff. Work Environment: Requires working indoors in temperature controlled environment with some exposure to copier and printer chemicals/fumes. Must be able to withstand exposure to noise in a day care environment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical: Position requires intermittent sitting, standing, walking, twisting, and bending. Must be able to lift up to 40 pounds. Simple grasping and hand manipulation required as well as reaching above and below shoulder level. Travel: Must be able to travel out of county and out of state as needed for meetings and trainings. Additional Eligibility Qualifications: Must be at least 18 years of age by date of hire. Must submit proof of current vaccination status for measles, pertussis, and influenza (or a current, signed influenza declination form) in compliance with SB 792. Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or sign a COVID-19 vaccination declination form. Must complete a health screening physical completed within 30 days prior to employment and a current TB skin test/Chest X-Ray. Employment is contingent upon meeting all job requirements and background requirements: criminal history check (Inclusive of DOJ, FBI and Child Abuse), acknowledgement of child abuse reporting responsibility, criminal record statement (Form LIC508), etc. A criminal history clearance is required prior to employment. Upon hire agency staff will check the Megan’s Law (or the current sexual predator website) to ensure each staff being hired is clear for employment. Program administrative staff will check the website annually to ensure all program staff are cleared to work. Must meet the Head Start Performance Standards and State requirements. Employment in Head Start, Early Head Start and Migrant and Seasonal Head Start Programs is contingent upon approval of the Policy Council. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   Reasonable Accommodations: I have read and understand the Essential Functions of this position, including the Responsibilities and Duties. I also acknowledge that the Responsibilities and Duties for this position may change in the future with or without prior notice.   I further understand that I can request a reasonable accommodation, should one be necessary for me to carry out the Essential Functions of this position. I can perform these with or without reasonable accommodation.
  • 3 Days Ago

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Director of Nursing
  • River Walk Care Center
  • Porterville, CA FULL_TIME
  • DIRECTOR OF NURSING JOB DESCRIPTION Department: Nursing Services Reports to: Administrator Reporting to this position: Unit Manager, Charge Nurse, Certified Nursing Assistant Job Classification: Admin...
  • 8 Days Ago

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Clinical Director of ABA Services
  • Special Explorers Center
  • Bakersfield, CA FULL_TIME
  • Clinical Director of ABA Services The Clinical Director (BCBA) is an exempt leadership role responsible for the quality of all client programs and is jointly responsible for the growth of the clinic. ...
  • 1 Month Ago

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Sales Center Leader
  • Bimbo Bakeries USA
  • Bakersfield, CA FULL_TIME
  • Sales Center Leader req36484 Employment Type: Regular Location: BAKERSFIELD,CA Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a...
  • 21 Days Ago

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CARE MANAGER HEALING CENTER
  • Integrated Practice Management LLC
  • DELANO, CA FULL_TIME
  • DescriptionPOSITION SUMMARY:Under the general supervision of the Director of Resident Services, and in collaboration with Community Providers and the Healing Center Caretakers, the Care Manager is res...
  • 1 Day Ago

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Student Support Center Coordinator
  • Taft College
  • Taft, CA FULL_TIME
  • Student Support Center Coordinator Priority Application Deadline Extended Through June 30, 2023. Position will remain open until filled. REPRESENTATIVE DUTIES The following duties are typical of those...
  • 10 Days Ago

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0 Contact Center Director jobs found in Bakersfield, CA area

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Manager, Game Presentation
  • Oilers Entertainment Group
  • Bakersfield, CA
  • About OEG Sports & Entertainment: OEG Sports & Entertainment delivers North America's leading sports and entertainment e...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Clinical Coordinator, Admission - $2,000 per week
  • All's Well Healthcare Services - Travel
  • Bakersfield, CA
  • Job Description All's Well Healthcare Services - Travel is seeking a travel nurse RN Clinical Coordinator, Admission for...
  • 3/28/2024 12:00:00 AM

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Remote Area Sales Representative
  • Symmetry Financial Group - The Delaney Agency
  • Bakersfield, CA
  • We are currently seeking highly motivated individuals, with a passion for career success and helping families to join ou...
  • 3/28/2024 12:00:00 AM

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Service Coordinator II (Mental Health Case Manager)
  • Crestwood Behavioral Health
  • Bakersfield, CA
  • Job Description Job Description Are you looking for a meaningful role in behavioral health and have the desire to work w...
  • 3/28/2024 12:00:00 AM

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Recovery Coach (Entry-Level Mental Health Worker) - MHRC
  • Crestwood Behavioral Health
  • Bakersfield, CA
  • Job Description Job Description Are you looking for a meaningful role in behavioral health and have the desire to work w...
  • 3/28/2024 12:00:00 AM

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Associate Vice Chancellor, Career Education & Workforce Development (COF)
  • Kern Community College District
  • Bakersfield, CA
  • Salary: $150,145.44 - $197,003.82 Annually Location : Bakersfield, CA Job Type: Management - Educational Administrator J...
  • 3/27/2024 12:00:00 AM

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Program Manager, Apprenticeship (COF) (BC)
  • Kern Community College District
  • Bakersfield, CA
  • Salary: $73,871.96 - $96,926.43 Annually Location : Bakersfield, CA Job Type: Management - Classified Administrator Job ...
  • 3/26/2024 12:00:00 AM

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Program Manager, Centers of Excellence (COF)
  • Kern Community College District
  • Bakersfield, CA
  • Salary: $73,871.96 - $96,926.43 Annually Location : Bakersfield, CA Job Type: Management - Classified Administrator Job ...
  • 3/26/2024 12:00:00 AM

Bakersfield is a city in and the county seat of Kern County, California, United States. It covers about 151 sq mi (390 km2) near the southern end of the San Joaquin Valley and the Central Valley region. Bakersfield's population is around 380,000, making it the 9th-most populous city in California and the 52nd-most populous city in the nation. The Bakersfield–Delano Metropolitan Statistical Area, which includes all of Kern County, had a 2010 census population of 839,631, making it the 62nd-largest metropolitan area in the United States. The more built-up urban area that includes Bakersfield and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$185,588 to $276,655
Bakersfield, California area prices
were up 2.5% from a year ago

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December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020