Contact Center Director jobs in Bellingham, WA
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
Center Director
- Lifeskills Connection Inc.
-
Woolley, WA
FULL_TIME
-
PositionCenter DirectorReports ToPresident of LifeSkills Connection, Inc.
DepartmentCenter DirectorFLSA STATUSExempt
Primary Position Objectives
Assumes responsibilities for planning, organizing, administering, and controlling programs and activities necessary to meet the goals and objectives established for the effective management of Job Corps operations.
Key ResponsibilitiesBrief Description of Duties
AdministrationProcedures- Demonstrates and abides by LifeSkills Core Values and operating principles. Responsible for administering contract negotiated with DOL.
- Provides direction, management and supervision of the Job Corps Center and all activities
- Develops and implements strategies to achieve and maintain contracted design capacity (On-Board Strength) through collaboration with Center and OA contractors in geographic assignment plan (GAP) approved by DOL
- Establishes and maintains a relationship with community leaders and social, religious, civic, and service organizations. Develops and maintains linkages with local and distant employers to assist in evaluating career technical offerings, compiling labor market information, and promoting work-based learning and job placement of program participants
- Delegates responsibilities for effective operations through managers and supervisors in all areas
- Ensures the safety, health, and security of students, staff, and property
- Develops and implements operating budgets and ensures the center functions are operating within established budgets
- Ensures all training and testing programs are continually evaluated to ensure rigor and relevance of content areas is aligned with the PRH and meet individual needs of students
- Establishes and implements procedures to ensure all eligible students receive personalized career transition services that lead to long-term employment, earnings growth, career progression, and/or further education through coordination with post-Center providers or direct placement, as applicable
- Ensures coordination of pre-separation contact between students and CTS, and provides pre-separation needs assessment, direct placement and identifies transitional support needs to ensure graduates remain successfully attached to the workforce
- Establishes procedures and conducts periodic self-evaluation and audits to ensure integrity, accountability, and prevention of fraud and program abuse
- Establishes and implements systems to ensure performance is accurately tracked and reported and necessary corrective action is taken to achieve the performance outcome goals and quality standards established by the National Director of Job Corps
- Conducts and documents weekly senior management meetings to provide direction and pass on communications
- Conducts and documents regularly scheduled meetings with student government officers as required by the PRH
- Develops and maintains channels of communication with students and staff to provide free flow of information Center-wide
- Models, mentors, and monitors appropriate career success skill
- Adheres to required property controls policies and procedures
- Maintains good housekeeping in all areas and complies with safety practices
- Complies with all DOL guidelines, Job Corps notices and bulletins, and Center policies and procedures
- Develops and implements CDSS plan and other required plans and procedures as required by the PRH
- Performs other duties as assigned within the individual’s scope and capabilities.
Position Competencies
Key CompetenciesPerformance Standards/Results
EffectiveCommunication- Presents information both clearly and concisely and regularly confirms correct interpretation of information
- Very high standard of communication skills, both written and oral for the presentation of facts and ideas
- Written communication must be clear, concise, easy to read and comprehend
Organization of Work- Action-oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem-solving
- Implements the key principles of time management, task allocation, and priority assignment in addition to personal organization
- Shows attention to detail and the ability to complete work with the highest level of accuracy and efficiency
- Continually seek ways to improve employment service provided via the development of professional skills and personal growth
Qualifications
Excellent written and verbal communications skills
Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel
Experience
Five years’ experience in program management and direction.Experience working with youth preferred.Previous Job Corps experience preferred.
Education
Bachelor’s degree from a four-year college or university requiredGraduate degree in education, business or public administration preferredSix years extensive related experience in lieu of educational requirements
Certificates, Licenses, Registrations
Valid State Driver’s License with acceptable driving record
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.
Benefits Include:- Employer paid Short- and Long-Term Disability, Life Insurance
- Full Health & Medical benefits (Dental, Health, Vision)
- 401k Retirement Plan, HSA, FSA
- Paid Holidays, PTO
LifeSkills Connections Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Kyle Wagner, Human Resource Manager, 833-311-1661 ext. 203 and kyle.wagner@lifeskillsconnection.com for assistance.This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime. - 12 Days Ago
Director of Finance and Accounting
- DIDGWALIC WELLNESS CENTER
-
Anacortes, WA
OTHER
- Job Details Job Location: Didgwalic Wellness Center - DWC - Anacortes, WA Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job C...
- 19 Days Ago
Ceramics Program Director
- Jansen Art Center
-
Lynden, WA
FULL_TIME
- Are you a passionate ceramics professional looking for a place to grow roots and be part of an exceptional team? The Jansen Art Center is looking for someone like you — a visionary leader who will adv...
- 1 Month Ago
RN Director of Nursing $5,000 Sign-on
- Life Care Center of Skagit Valley
-
Woolley, WA
FULL_TIME
- Position Summary:The RN Director of Nursing plans, organizes, develops, and directs the overall operation of the Nursing department to ensure the highest degree of quality patient care in accordance w...
- 25 Days Ago
Assistant Director of Nursing (ADON) (Registered Nurse/RN)
- Life Care Center of Skagit Valley
-
Woolley, WA
FULL_TIME
- Position Details: Employment Status: Full-Time Salary: 115000.00 - 115000.00 Annually Shift: Day Position Summary: The RN - Assistant Director of Nursing assists the Director of Nursing (DON) in plann...
- 1 Day Ago
Childcare Center Program Supervisor
- James Place Child Development Center
-
Bellingham, WA
PART_TIME
- James Place Child Development Center is currently looking to hire a Part Time Program Supervisor to job share the responsibilities.Responsibilities:Provide supervision and oversight to childcare cente...
- 17 Days Ago
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0 Contact Center Director jobs found in Bellingham, WA area
Lead Residential Services Coordinator (F/T) Francis Place
- CCSWW
-
Bellingham, WA
- Overview: F/T position (37.5 per week; must be available to work overnight shifts, 10pm-8am, this is a 24/7 facility and...
- 4/24/2024 12:00:00 AM
Staff Nurse
- Skagit Regional Health
-
Mount Vernon, WA
- Department: Progressive Critical Care SVH Exempt: No Schedule: NIGHTS Position Type: Full Time Base Wage $35.82 to $66.2...
- 4/24/2024 12:00:00 AM
Property Manager II - Villa Santa Fe Apartments
- CCSWW
-
Bellingham, WA
- Overview: $1,000 Hiring Bonus! Announcing a new hire Sign On Bonus available to Catholic Housing Services Property Manag...
- 4/23/2024 12:00:00 AM
Electrician Instructor - Tenure Track
- Bellingham Technical College
-
Bellingham, WA
- Salary: See Position Description Location : Bellingham, WA Job Type: Tenure Track Faculty Job Number: 2024-00007 Departm...
- 4/23/2024 12:00:00 AM
Accountant I/II/III
- City of Bellingham, WA
-
Bellingham, WA
- Salary: $6,475.00 - $9,537.00 Monthly Location : City of Bellingham, WA Job Type: Full Time Job Number: 24-Accountant De...
- 4/22/2024 12:00:00 AM
Business Sales Manager
- GoWireless, Inc.
-
Bellingham, WA
- ** Business Sales Manager** **Job Category****:** Retail Leadership **Requisition Number****:** BUSIN017543 Showing 1 lo...
- 4/22/2024 12:00:00 AM
Clinical Psychologist - Mount Vernon, WA
- Hiring Now!
-
Mount Vernon, WA
- At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
- 4/21/2024 12:00:00 AM
Clinical Psychologist - Oak Harbor, WA
- Hiring Now!
-
Oak Harbor, WA
- At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
- 4/21/2024 12:00:00 AM
About Bellingham, Washington
The city is located at 48°45′N 122°29′W / 48.750°N 122.483°W / 48.750; -122.483 (48.75, −122.48).
The city is situated on Bellingham Bay which is protected by Lummi Island, Portage Island, and the Lummi Peninsula, and opens onto the Strait of Georgia. It lies west of Mount Baker and Lake Whatcom (from which it gets its drinking water) and north of the Chuckanut Mountains and the Skagit Valley. Whatcom Creek runs through the center of the city. Bellingham is 18 miles (29 km) south of the US-Canada border and 50 miles (80 km) southeast of Vancouver.
According to the United States Census Burea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$178,653 to $266,321
Bellingham, Washington area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Contact Center Director do?
Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020