Contact Center Director jobs in Billings, MT

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Finance
  • Bighorn Valley Health Center
  • Powell, WY FULL_TIME
  • Make a difference in the lives of people in the communities we serve with your financial and supervisory expertise. If you have experience in a Controller role, oversight of accounting operations and employees, financial analysis, compliance and regulatory experience, facilitation of budgets and financial forecasting, and experience with financial policy and procedure development; this may be the perfect opportunity for you! Experience in health care is preferred. Expectation is to work on-site at any one of our locations (Hardin, Lewistown, Miles City, Chinook/Harlem, Bozeman, or Livingston, MT or Sheridan, Powell or Cody, WY) with occasional travel to other locations, as needed.


    POSITION SUMMARY:

    Responsible for oversight of the financial operations and financial planning of One Health, including establishing targets, development of budgets, identification of financial issues, preparation of reports and performing financial analysis.


    About One Health:

    With multiple clinic sites across Montana and Wyoming, One Health provides medical, dental, pharmacy, behavioral health, and community and public health services to rural populations through an integrated approach to health care.


    Benefits: We offer a competitive compensation package that includes health, dental, and vision insurance; employee medical discounts; long-term disability insurance; life insurance, health savings account; matching retirement plan; 9 paid holidays; and supplemental benefits available through Aflac. Benefits are available to employees scheduled 20 hours or more per week. All employees receive paid time off.


    COMPENSATION: $94,224-$101,379/yr., DOE

    EMPLOYMENT TYPE:Full-time

    AVAILABILITY: Monday - Friday


    MINIMUM JOB QUALIFICATIONS:


    Education/Certificates/Licenses:

    Required

    • Bachelor's degree in accounting or finance
    • Valid driver's license

    Preferred

    • CPA or CPA-eligible

    Experience:

    Required

    • Minimum five (5) years in financial management
    • OR combination of experience and training that provides equivalent scope of knowledge and skills
    • Five (5) years in a supervisory role
    • Proficiency in accounting software

    Preferred

    • Three (3) years in healthcare organization
    • Proficiency in GAAP accounting practices


    ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    1. Works collaboratively with the CFO and other finance team members and strives to ensure the delivery of excellent customer service to all One Health patients.
    2. Responsible for oversight of accounting operations in the areas of accounts payable, accounts receivable, and payroll to ensure the execution of sound and generally accepted principles of accounting.
    3. Participates in the preparation and review of various financial statements and reports. Provides regular reporting to the AVP of Finance for inclusion in the financial statements of the organization. Maintains regular communication with the CFO and AVP of Finance, providing updates related to financial transaction, flow of fiscal operations, internal controls, audit and grant related matters.
    4. Performs regular financial analysis.
    5. Develops and oversees budget preparation and reporting for the organization, external stakeholders and federal agencies.
    6. Manage all accounting and finance employees including management level accountants.
    7. 403b plan oversight and management, including coordinating annual audit procedures.
    8. In collaboration with other department heads, management and oversite of organizational insurance renewals.
    9. Facilitate and supervise all audit processes.
    10. Assists in the development and implementation of goals, policies, priorities, and procedures relating to financial management, budget, accounting, and/or payroll.
    11. Prepares financial forecast for both existing and new service lines.
    12. Develops and implements organization-wide financial policies, procedures, and internal controls.
    13. In collaboration with the CFO, assists with recruitment, supervision, training, and evaluation of staff responsible for duties related to fiscal operations, and general accounting functions.
    14. Works collaboratively with development team to supply data for new projects and remains throughout project implementation to ensure appropriate financial reporting.
    1. Adheres to all One Health Policies and Procedures.
    1. Participates in performance optimization and risk management activities as required.
    1. Cooperates and abides by all elements of One Health's Compliance Program.
    2. Provides exceptional customer service and models the mission of One Health when interacting with internal and external stakeholders promoting a positive image for the health center.
    3. Performs other duties as assigned or required with or without prior notification by supervisor.

    Competencies:

    • Collaboration skills
    • Customer/client focus
    • Ethical conduct
    • Financial management
    • Flexibility
    • Initiative
    • Interpersonal skills
    • Leadership
    • Organizational skills
    • Project management
    • Problem solving/analysis
    • Relationship management
    • Strategic thinking
    • Technical proficiency


    NOTE: One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • 15 Days Ago

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Director of Finance
  • Bighorn Valley Health Center
  • Hardin, MT FULL_TIME
  • Make a difference in the lives of people in the communities we serve with your financial and supervisory expertise. If you have experience in a Controller role, oversight of accounting operations and ...
  • 15 Days Ago

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Director of Nursing (Pioneer Medical Center)
  • Billings Clinic
  • Big Timber, MT FULL_TIME
  • You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the...
  • 20 Days Ago

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Director of Nursing (Pioneer Medical Center)
  • Billings Clinic Health System
  • Big Timber, MT FULL_TIME
  • THIS IS A COURTESY POSTING ONLY Please do not complete the employment application on this site/ Apply below Directorof Nursing Pioneer Medical Center is a 25-bed critical access hospital,essentially t...
  • 26 Days Ago

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Clinical Director
  • Eastern Montana Community Mental Health Center
  • Miles, MT FULL_TIME
  • CLASS TITLE: Director of Clinical Services FLSA: Exempt DEPARTMENT: Clinical FTE: 1 ACCOUNTABLE TO: CEO Wage: $85,000-$90,000 / yr. (DOE) HOURS: 40 per week Basic Purpose: Responsible for the overall ...
  • 21 Days Ago

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Daycare Director
  • LIL' BUDS DAY CARE CENTER INC
  • Forsyth, MT FULL_TIME
  • Experience and Knowledge of early childhood development and milestones with the aptitude to implement programs for children based on appropriate practices *Strong organizational, communication, public...
  • 15 Days Ago

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0 Contact Center Director jobs found in Billings, MT area

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Dialysis Hospital Services Nurse Manager
  • Dialysis Clinic, Inc.
  • Billings, MT
  • Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize ind...
  • 4/26/2024 12:00:00 AM

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Manager ID, Nephrology and Urology (Full-time/Billings)
  • Billings Clinic
  • Billings, MT
  • Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a v...
  • 4/26/2024 12:00:00 AM

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Dialysis Hospital Services (Acute) Nurse Manager
  • Dialysis Clinic, Inc.
  • Billings, MT
  • Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize ind...
  • 4/24/2024 12:00:00 AM

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Licensed Mental Health Counselor - Work in Fort Harrison, MT
  • Veterans Health Administration
  • Billings, MT
  • Summary The incumbent provides integrated treatment for patients with Substance Use Disorder, as well as a variety of ot...
  • 4/23/2024 12:00:00 AM

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Pediatric Gastroenterologist
  • University of Utah
  • Billings, MT
  • Bookmark this Posting | Print Preview | Apply for this Job Posting Details The University of Utah, an AA/EO employer, en...
  • 4/22/2024 12:00:00 AM

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CNA - Assisted Living
  • St John's United
  • Billings, MT
  • Starting at $17 an hour (earn up to $21.50 an hour with differentials), plus a $1,200 Sign-On Bonus! Full-time, part-tim...
  • 4/22/2024 12:00:00 AM

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Psychologist - Work in Fort Harrison, MT
  • Veterans Health Administration
  • Billings, MT
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 4/22/2024 12:00:00 AM

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System Administrator III - Oracle ERP/EPBCS
  • First Interstate BancSystem
  • Billings, MT
  • **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position may be...
  • 4/22/2024 12:00:00 AM

Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000. Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$168,226 to $250,777
Billings, Montana area prices
were up 3.1% from a year ago

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