Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Make a difference in the lives of people in the communities we serve with your financial and supervisory expertise. If you have experience in a Controller role, oversight of accounting operations and employees, financial analysis, compliance and regulatory experience, facilitation of budgets and financial forecasting, and experience with financial policy and procedure development; this may be the perfect opportunity for you! Experience in health care is preferred. Expectation is to work on-site at any one of our locations (Hardin, Lewistown, Miles City, Chinook/Harlem, Bozeman, or Livingston, MT or Sheridan, Powell or Cody, WY) with occasional travel to other locations, as needed.
POSITION SUMMARY:
Responsible for oversight of the financial operations and financial planning of One Health, including establishing targets, development of budgets, identification of financial issues, preparation of reports and performing financial analysis.
About One Health:
With multiple clinic sites across Montana and Wyoming, One Health provides medical, dental, pharmacy, behavioral health, and community and public health services to rural populations through an integrated approach to health care.
Benefits: We offer a competitive compensation package that includes health, dental, and vision insurance; employee medical discounts; long-term disability insurance; life insurance, health savings account; matching retirement plan; 9 paid holidays; and supplemental benefits available through Aflac. Benefits are available to employees scheduled 20 hours or more per week. All employees receive paid time off.
COMPENSATION: $94,224-$101,379/yr., DOE
EMPLOYMENT TYPE:Full-time
AVAILABILITY: Monday - Friday
MINIMUM JOB QUALIFICATIONS:
Education/Certificates/Licenses:
Required
Preferred
Experience:
Required
Preferred
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Competencies:
NOTE: One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Clear All
0 Contact Center Director jobs found in Billings, MT area