Contact Center Director jobs in Biloxi, MS

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Finance
  • Coastal Family Health Center
  • Biloxi, MS FULL_TIME
  • Summary

    The Director of Finance is a professional position of the senior management team who oversees all aspects of the accounting and financial operations of the organization.  The Director is responsible for providing accurate, timely financial information to the leadership to help guide decision making.  Strategic thinking and constant improvements in workflows to support clinical operations is essential to this position.

     

    Knowledge, Skills, and Abilities

    • Knowledge of general accounting practices and procedures.
    • Knowledge of budget forecasting and audit techniques.
    • Ability to adapt accounting methods to governmental accounting practices and procedures.
    • Knowledge of automated and manual accounting systems.
    • Excellent abilities at working out computations and analyzing numbers to ensure the health of the financials.
    • Knowledge of standard office procedures.
    • Knowledge of federal funding requirements.
    • Ability to develop and recommend internal financial controls.
    • Possess the ability to effectively manage time and multitask.
    • Ability to sit, stand, bend, lift, and move intermittently during the workday.
    • Ability to work effectively with staff, supervisory personnel, providers, vendors and others.
    • Apply logical thinking and analyze information to break down complex issues into individual components and find strategic solutions.
    • Ability to work independently.
    • Excellent communication skills, both verbal and non-verbal.
    • Ability to supervise staff and coordinate activities and training.
    • Ability to regularly produce accurate, verified work

     

    Qualifications/Education Requirements

    Graduation from an accredited College or University with a degree in business administration or accounting. A minimum of at least five years of experience in a senior accounting position or a closely related field. Must hold a valid driver license.

     

    Core Competencies

    • Produce and present accurate Financial Statement monthly for Executive Team and/or Finance Committee review in a timely manner.
    • Produce site and service line financials for quarterly review with directors and managers.
    • Produce variance analysis for CFO to identify need for budget revisions or other action.
    • Possess strong leadership skills and financial acumen.
    • Hire, train and evaluate finance staff on a timely basis.
    • Identify and develop strengths of team members to achieve their highest levels of performance.
    • Perform, at a minimum, quarterly reconciliation of all balance sheet accounts to ensure accuracy of balances.
    • Ability to multitask, prioritize and delegate responsibilities in an effective and efficient manner.
    • Outstanding integrity, solid moral judgement, and the ability to make important decisions under pressure.
    • Strong interpersonal skills with the propensity to successfully foster new and maintain long-standing business relationships.
    • Oversight of accounts payable activities, including review of all invoices for proper coding to ensure accuracy of financial statements relative to funding source, service line and other allocations or designations.
    • Oversight of payroll functions, including detailed review of labor distributions and journal entries to ensure appropriate coding of expenses.
    • Oversight and supervision of purchasing staff, with periodic review of activity to ensure timely response to needs of organization
    • Monitor payment of all payroll taxes and benefit deductions to ensure timely payment and filing of all reports, including W-2s, 1095s and 1099s annually.
    • Assist in the budget preparation annually.
    • Assist with filing of organizational tax filings for Federal and State agencies.
    • Assist in the preparation and coordination of the annual independent financial audit.
    • Prepare Medicare Cost Report annually.
    • Maintain relationships with clinical management to facilitate accurate daily activities reports and deposit transactions.
    • Assists with the development of reports for analysis of operations as various levels for the Executive Team.
    • Reconcile all 340B Pharmacy revenue with third-party administrators, Contract Pharmacy and Specialty pharmacies to ensure all revenue is received. Coordinate with Pharmacy staff on adjudication of claims.
    • Assist with coordination of fund-raising activities for staff functions to ensure integrity of funds balances.
    • Serve as back-up for CFO on Payment Management System for grant draws and required reporting, as well as other reporting needed in CFOs absence.
    • Serve as back-up for Payroll and Accounts Payable, as needed.   

     

  • 1 Month Ago

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Director of Nursing (DON)
  • Greenbriar Nursing and Rehabilitation Center
  • Diberville, MS FULL_TIME
  • Are you an experienced nursing professional with a passion for providing high-quality care to individuals in need? We are currently seeking a dynamic and skilled Director of Nursing to join our team G...
  • 2 Days Ago

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Assistant Director of Nursing (ADON)
  • Ocean Springs Health and Rehabilitation Center
  • Springs, MS FULL_TIME
  • Looking for qualified Assistant Director of Nursing to join our team! We are searching for an Assistant Director of Nursing (ADON) to join our community that is resident & family focused, a team build...
  • 12 Days Ago

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RN - Cancer Center
  • Singing River Health System
  • Springs, MS OTHER
  • RN - Cancer CenterOcean Springs - Cancer Center | Full-Time | Monday-Friday, 0800-1630Position OverviewThe Cancer Center RN is a professional nurse who is educated in the art and science of nursing, w...
  • 22 Days Ago

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Airmen's Ministry Center Coordinator
  • Music Ministry International
  • Biloxi, MS FULL_TIME
  • The successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: 1.Contract Position Title: Airmen Ministry Center Coordinat...
  • 3 Days Ago

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Lube Center Assistant Manager-8147L
  • American Lube Fast
  • Springs, MS FULL_TIME
  • We’re seeking an exceptional Center Assistant Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfa...
  • 3 Days Ago

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0 Contact Center Director jobs found in Biloxi, MS area

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Sales Associate III
  • Tapestry
  • Gulfport, MS
  • Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers a...
  • 4/26/2024 12:00:00 AM

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Local Coordinator Position- International Students
  • Greenheart Exchange
  • Biloxi, MS
  • Job Description Job Description By becoming a Greenheart Exchange Local Coordinator, you have the opportunity to change ...
  • 4/24/2024 12:00:00 AM

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Local Coordinator Position- International Students
  • Greenheart Exchange
  • Gulfport, MS
  • Job Description Job Description By becoming a Greenheart Exchange Local Coordinator, you have the opportunity to change ...
  • 4/24/2024 12:00:00 AM

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TC04 - Nurse
  • New Season
  • Biloxi, MS
  • For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient ...
  • 4/24/2024 12:00:00 AM

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FAMILY NURSE PRACTITIONER - PRN
  • UHS
  • Gulfport, MS
  • Responsibilities Gulfport Behavioral Health System (a UHS facility): Gulfport Behavioral Health System, is a 90-bed psyc...
  • 4/23/2024 12:00:00 AM

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Physician-Associate Chief of Staff/Education
  • Department of Veterans Affairs
  • Biloxi, MS
  • Summary This is an Open Continuous Announcement and will remain open until April 30th, 2024 or until the position is fil...
  • 4/22/2024 12:00:00 AM

Biloxi (/bɪˈlʌksi/ bi-LUK-see) is a city and one of two county seats of Harrison County, Mississippi, United States (the other seat being the adjoining city of Gulfport). The 2010 United States Census recorded the population as 44,054, and in 2016 the estimated population was 45,975. The area was first settled by French colonists. The city is part of the Gulfport–Biloxi metropolitan area and the Gulfport-Biloxi-Pascagoula, MS Combined Statistical Area. Pre-Katrina, Biloxi was the third-largest city in Mississippi, behind Jackson and Gulfport. Due to the widespread destruction and flooding, man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$153,975 to $229,534
Biloxi, Mississippi area prices
were up 1.2% from a year ago

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