Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Summary
The Director of Finance is a professional position of the senior management team who oversees all aspects of the accounting and financial operations of the organization. The Director is responsible for providing accurate, timely financial information to the leadership to help guide decision making. Strategic thinking and constant improvements in workflows to support clinical operations is essential to this position.
Knowledge, Skills, and Abilities
Qualifications/Education Requirements
Graduation from an accredited College or University with a degree in business administration or accounting. A minimum of at least five years of experience in a senior accounting position or a closely related field. Must hold a valid driver license.
Core Competencies
Clear All
0 Contact Center Director jobs found in Biloxi, MS area