Contact Center Director jobs in Binghamton, NY

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Chemung Canal Trust Com
  • Elmira, NY FULL_TIME
  • Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. 

    • Answers incoming calls to the Company’s Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response.
    • Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services.
    • Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness.  
    • Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and LinkLive.
    • Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner.  
    • Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships.
    • Processes basic banking transactions per client request such as account transfers and stop payments.
    • Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation.
    • Accurately processes and reviews Mobile Deposit transactions and requests. 
    • Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship
    • Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division.
    • Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business.
    • Conforms to General Performance Expectations as identified for all employees.

     Qualifications/Requirements:

    • High School Diploma or equivalent with an emphasis in a business curriculum
    • Minimum of 1 year experience in a banking or customer service position preferred
    • Proficient interpersonal skills in dealing with clients, all levels of management and Board members
    • Proficient communication, interpersonal and sales
    • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint

     Salary Range $15.00 to $23.00 hourly 

    Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.  Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

    Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.


  • 19 Days Ago

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Contact Center Advisor- NY & PA (Continuous Recruitment)
  • Visions Federal Credit Union
  • Endwell, NY FULL_TIME
  • DescriptionVisions Federal Credit Union is developing a pool of applicants for potential full-time, and part-time plus opportunities at our NY, and Downtown, Reading Contact Centers. These positions a...
  • 1 Day Ago

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Center Director
  • Greater Opportunities- Broome
  • Whitney, NY FULL_TIME
  • Job Summary: The Center Director will supervise staff and oversee the daily operations of the Head Start center and will work in cooperation with the Administrative Staff to ensure quality programming...
  • 23 Days Ago

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Center Director
  • Greater Opportunities, Inc
  • Whitney, NY FULL_TIME
  • Job Summary: The Center Director will supervise staff and oversee the daily operations of the Head Start center and will work in cooperation with the Administrative Staff to ensure quality programming...
  • 24 Days Ago

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DIRECTOR, BIPOC UNITY CENTER
  • Ithaca College
  • Ithaca, NY FULL_TIME
  • Oversee the Black, Indigenous, and People of Color (BIPOC) Unity Center in the development and implementation of programs, events, scholarships, and services that support BIPOC and First Gen students ...
  • 27 Days Ago

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DIRECTOR, BIPOC UNITY CENTER
  • Staff and Faculty
  • Ithaca, NY FULL_TIME
  • Job SummaryOversee the Black, Indigenous, and People of Color (BIPOC) Unity Center in the development and implementation of programs, events, scholarships, and services that support BIPOC and First Ge...
  • 28 Days Ago

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0 Contact Center Director jobs found in Binghamton, NY area

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Director of TRIO Upward Bound
  • TRIO-SSS
  • Binghamton, NY
  • Thank you for considering The Research Foundation for SUNY at Binghamton in your search. Category: Professional Subscrib...
  • 3/29/2024 12:00:00 AM

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Director of Engineering - Own your own Franchise
  • Williamsonheckt
  • Binghamton, NY
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Director of Engineering - Own your own Franchise
  • Williamsonheckt
  • Johnson City, NY
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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eCornell Vice President, Enterprise Programs (Remote)
  • Cornell University
  • Ithaca, NY
  • Rewards and Benefits The successful applicant may perform this role remotely anywhere within the United States. Cornell ...
  • 3/28/2024 12:00:00 AM

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Labor Services Representative Trainee 1/2 - Johnson City (NY HELPS)
  • StateJobsNY
  • Johnson City, NY
  • This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration...
  • 3/28/2024 12:00:00 AM

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Assistant Provost & Director of Workforce Development
  • Binghamton University
  • Binghamton, NY
  • Assistant Provost and Director of Workforce Development Office of the Provost & Executive Vice President for Academic Af...
  • 3/27/2024 12:00:00 AM

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eCornell Director of Federal Government and Military Programs (Remote)
  • Cornell University
  • Ithaca, NY
  • Rewards and Benefits This position is based in Ithaca, New York, however, the successful applicant may perform this role...
  • 3/27/2024 12:00:00 AM

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Disability Service Specialist
  • Binghamton University
  • Binghamton, NY
  • About Binghamton University: Binghamton University is a premier public R1 research institution in the State University o...
  • 3/25/2024 12:00:00 AM

Binghamton /ˈbɪŋəmtən/ is a city in, and the county seat of, Broome County, New York, United States. It lies in the state's Southern Tier region near the Pennsylvania border, in a bowl-shaped valley at the confluence of the Susquehanna and Chenango Rivers. Binghamton is the principal city and cultural center of the Binghamton metropolitan area (also known as Greater Binghamton, or historically the Triple Cities), home to a quarter million people. The population of the city itself, according to the 2010 census, is 47,376. From the days of the railroad, Binghamton was a transportation crossroads...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$167,010 to $248,961
Binghamton, New York area prices
were up 1.5% from a year ago

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