Contact Center Director jobs in Columbia, SC
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
-
Position Role/Tile: Contact Center Consultant
Location: Columbia, SC.
Summary
-
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
- The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
- This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.
Roles & Responsibilities
-
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
- Process workflows
- Call flows
- Contact Center Metrics
- Self-service applications
- Desktop applications
- CRM, IVR, and desktop integrations
- Multi-channel blending
- Quality Management and Workforce Management tools and processes
- Reporting
- Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
- Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans
Preferred Qualifications
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Project Management skills
Minimum Qualifications
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Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
- Experience with two or more of the following contact center platforms
- Cisco Contact Center Enterprise
- Genesys Pure Engage, Pure Cloud or Pure Connect
- Avaya Aura
- NICE In Contact
- Five9
- Experience with one or more of the following Workforce Optimization platforms
- NICE
- Verint
- Calabrio
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560 -
- 21 Days Ago
- My Amigos Bilingual Education Center
-
West Columbia, SC
FULL_TIME
- Summary The Center Director oversees the general management of the center, facility maintenance, classroom teachers, curriculum review, and implementation. Ensures DSS compliance and ABC Quality ratin...
- 22 Days Ago
- Octapharma Plasma, Inc.
-
Orangeburg, SC
FULL_TIME
- Requisition Number20-1820Post Date5/27/2020TitleDonor Center Director (New Center)CityOrangeburgStateSCPosition Typefull-timeDescriptionHow to Maximizeyour opportunity to do rewarding work,your future...
- 9 Days Ago
- The Salvation Army
-
Orangeburg, SC
FULL_TIME
- THE SALVATION ARMY JOB DESCRIPTIONJob Code – Title:Service Center DirectorEmployee Name:Department:Location:Orangeburg, SCJob Family:Service ExtensionFLSA:Exempt - AdministrativeReports to:Direct Repo...
- 18 Days Ago
- Octapharma Plasma, Inc.
-
Orangeburg, SC
FULL_TIME
- How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader. [Become one, too!] Want to be a part of something exciting? At...
- 1 Month Ago
- ChenMed
-
Columbia, SC
FULL_TIME
- We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the cha...
- 1 Month Ago
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0 Contact Center Director jobs found in Columbia, SC area
- COLUMBIA COLLEGE
-
Columbia, SC
- Job Details Job Location Columbia College - Columbia, SC Description JOB SUMMARY This position performs a variety of rou...
- 4/26/2024 12:00:00 AM
- State of South Carolina
-
Columbia, SC
- Salary: $45,530.00 - $84,241.00 Annually Location : Richland County, SC Job Type: FTE - Full-Time Job Number: 164191 Age...
- 4/26/2024 12:00:00 AM
- Defense Counterintelligence and Security Agency
-
Cayce, SC
- Summary DCSA's Office of Research and Innovation is looking for a Computer Scientist (Data Scientist/Data Analyst) with ...
- 4/26/2024 12:00:00 AM
- Amentum
-
Columbia, SC
- Job Description Amentum is seeking a full-time **Capture Manager** to lead and support growth in its Critical Missions/S...
- 4/25/2024 12:00:00 AM
- Area Scouts
-
Elgin, SC
- Job Description Area Scouts Sports - Regional Manager Athlete Evaluator Sports Currently Covered: Baseball •Basketball •...
- 4/24/2024 12:00:00 AM
- Black & Veatch
-
Columbia, SC
- **Condition Assessment Leader - Pipeline Assessment & Renewal - Specialized Solutions (US Hybrid)** Date: Apr 18, 2024 L...
- 4/23/2024 12:00:00 AM
- Goodwill Sc
-
Columbia, SC
- SCVIA serves individuals with severe disabilities to achieve independence and self-sufficiency through employment and tr...
- 4/23/2024 12:00:00 AM
- Black & Veatch
-
Columbia, SC
- **Lead and Copper Regional Lead-Charlotte,NC**Date: Mar 27, 2024Location:Charlotte, TX, US USCompany: Black & Veatch Fam...
- 4/23/2024 12:00:00 AM
About Columbia, South Carolina
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