Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Description
$10,000 signing bonus!
At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for our learners. We believe that it is essential for the services we provide to progress alongside the ever-evolving field of ABA. In doing so, we utilize naturalistic teaching strategies, assent & trauma-informed care, and frequent, combined meetings amongst professionals (BCBAs, SLPs, & OTs) on staff to create and maintain comprehensive treatment packages. Sound like a team you want to be a part of? Great news - LAC is looking for a talented BCBA to serve as an Assistant Clinical Director!
As an Assistant Clinical Director, you will maintain a caseload of learners, while supporting the Clinical Director (CD) with daily tasks in the clinic. The ACD will stand in for the CD while they are out on PTO, maternity leave, or other scheduled appointments, so staff have an individual to report to for operational and clinical needs. The ACD will learn and be trained on center-specific responsibilities over time to develop skills to become a CD in the future.
We believe that being a BCBA at LAC should be more than the typical job description and emphasizes professional development and growth. We offer the following perks to ensure that is a top priority:
We recognize that benefits & a healthy work/life balance are important, and we pride ourselves on taking steps to ensure that our team is taken care of. We demonstrate this by providing:
Seem like a great fit for you, but not from the area? Apply to hear about our relocation packages!
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