Contact Center Director jobs in Davenport, IA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Assistant Clinical Director - BCBA
  • Lighthouse Autism Center
  • Davenport, IA FULL_TIME
  • Description

    $10,000 signing bonus! 


    At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for our learners. We believe that it is essential for the services we provide to progress alongside the ever-evolving field of ABA. In doing so, we utilize naturalistic teaching strategies, assent & trauma-informed care, and frequent, combined meetings amongst professionals (BCBAs, SLPs, & OTs) on staff to create and maintain comprehensive treatment packages. Sound like a team you want to be a part of? Great news - LAC is looking for a talented BCBA to serve as an Assistant Clinical Director!


    As an Assistant Clinical Director, you will maintain a caseload of learners, while supporting the Clinical Director (CD) with daily tasks in the clinic. The ACD will stand in for the CD while they are out on PTO, maternity leave, or other scheduled appointments, so staff have an individual to report to for operational and clinical needs. The ACD will learn and be trained on center-specific responsibilities over time to develop skills to become a CD in the future.


    We believe that being a BCBA at LAC should be more than the typical job description and emphasizes professional development and growth. We offer the following perks to ensure that is a top priority:

    • Annual conference/CEU stipend
    • Access to our free CEU library
    • Opportunities to earn Teaching CEUs during monthly training topics
    • Ongoing training provided in-house by our network of internal & external professionals
    • Room for upward growth as LAC continues to expand

    We recognize that benefits & a healthy work/life balance are important, and we pride ourselves on taking steps to ensure that our team is taken care of. We demonstrate this by providing:

    • Flexible schedules
    • Work from home days
    • Small, manageable caseloads
    • Robust, monthly bonus opportunities
    • Generous time off structure
    • Paid parental leave
    • 8 paid holidays off
    • Health, vision, and dental insurance - HSA option available
    • 401K eligibility after 30 days of employment - Up to 4% employer match
    • Employee Assistance Program
    • $20,000 life insurance coverage at no cost to you
    • Short and long-term disability

    Seem like a great fit for you, but not from the area? Apply to hear about our relocation packages!

    Requirements

    • Master's degree encompassing behavior analytic content
    • Board Certified Behavior Analyst (BCBA) credential
    • Able to provide supervision to Registered Behavior Technicians (RBTs)
  • 18 Days Ago

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support center
  • Pancheros
  • Davenport, IA FULL_TIME
  • Support Center The Pancheros Support Center employs passionate burrito lovers first, and experts in their craft second. Together, they provide tools, resources, and support to our franchisees, restaur...
  • 1 Month Ago

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Overnight Fuel Center Cashier
  • Iowa 80 Truckstop
  • Walcott, IA FULL_TIME
  • DescriptionEarn $16 per hourFull time plus benefitsOvernight shift 12AM to 8AMWeekend availability a MUST!Are you looking for a position with an organization that appreciates you? Do you enjoy meeting...
  • 20 Days Ago

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Assistant Service Center Manager
  • Valvoline Inc.
  • DAVENPORT, IA FULL_TIME
  • Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that prote...
  • 1 Day Ago

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Garden Center Associate
  • The Green Thumbers
  • Davenport, IA FULL_TIME
  • The Green Thumbers is currently looking for friendly, happy individuals who will be an asset to our existing team in our Garden Center Department. Key Responsibilities: Offering excellent customer ser...
  • 22 Days Ago

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Call Center Representative
  • Cardiovascular Medicine PLLC
  • Davenport, IA FULL_TIME
  • Cardiovascular Medicine, PLLC is looking for a full-time Phone Operator in our Davenport Customer Call Center. If you have a positive can-do attitude, desire a stable professional work environment, an...
  • 6 Days Ago

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0 Contact Center Director jobs found in Davenport, IA area

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Executive Director (LNHA)
  • Wesleylife
  • Bettendorf, IA
  • At WellSpire, we believe everyone should have the opportunity to live a life of continued growth, experience, and meanin...
  • 4/23/2024 12:00:00 AM

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Insurance Managed Care RN - UR/CM, Precedence, Inc. - Remote With Insurance Experience
  • UnityPoint Health
  • Rock Island, IL
  • Overview: Insurance Managed Care RN - UR/CM Precedence, Inc., Rock Island, IL Remote or Hybrid with Experience - Based O...
  • 4/23/2024 12:00:00 AM

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Non-Certified Pharmacy Technician
  • Hy-vee Inc
  • Davenport, IA
  • Non-Certified Pharmacy Technician page is loaded Non-Certified Pharmacy Technician Apply locations Davenport #1, Rocking...
  • 4/23/2024 12:00:00 AM

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Vice Chanellor of Administration/CFO
  • Eastern Iowa Community Colleges
  • Davenport, IA
  • VICE CHANCELLOR OF ADMINISTRATION / CFO The Vice Chancellor of Administration / CFO is responsible for all administrativ...
  • 4/22/2024 12:00:00 AM

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Team Member - Front of House
  • Chick-fil-A
  • Davenport, IA
  • Description Now offering FREE COLLEGE (after 90 days and 25 hours/week)! Starting Pay: Up to $16.00/hour Company: Chick-...
  • 4/22/2024 12:00:00 AM

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Financial Management Consultant
  • Mid-Sioux Opportunity
  • Davenport, IA
  • Are you interested in improving the quality of child care in Iowa? The Child Care Collaborative of Iowa is seeking a ful...
  • 4/22/2024 12:00:00 AM

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Meat Assistant Department Manager
  • Hy-Vee, Inc.
  • Milan, IL
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 4/21/2024 12:00:00 AM

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Clinical Resource Specialist, RN
  • WesleyLife
  • Bettendorf, IA
  • At WesleyLife, we believe everyone should have the opportunity to live a life of continued growth, experience, and meani...
  • 4/20/2024 12:00:00 AM

Davenport's longitude and latitude coordinates in decimal form are 41.542982, −90.590745. According to the United States Census Bureau, the city has a total area of 65.08 square miles (168.56 km2), of which 62.95 square miles (163.04 km2) is land and 2.13 square miles (5.52 km2) is water. Davenport is located approximately 170 miles (270 km) west of Chicago and 170 miles (270 km) east of the Iowa state capital of Des Moines. The city is located about 200 miles (320 km) north of St. Louis, Missouri, and 265 miles (426 km) southeast of Minneapolis, Minnesota. Farmland surrounds Davenport, outsid...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$164,924 to $245,855
Davenport, Iowa area prices
were up 0.8% from a year ago

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