Contact Center Director jobs in Detroit, MI

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative I
  • Michigan Credit Union League
  • Auburn, MI FULL_TIME
  • Organization: Cornerstone Community Financial CU
    Date Posted: February 16, 2024
    Region: Southeast Michigan
    Location of Position: Auburn Hills
    Position Level: Entry

    Position Description:

    The Member Contact Center Representative I is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by providing immediate response to members and team members, addresses questions and/or issues that are encountered while doing business with the credit union. Serves as a professional representative of the credit union through all member interactions, which may be via inbound or outbound telephone, online, IVR, mobile banking, and email. Strives to deepen the customer relationship by identifying appropriate products/services and refers customers to other credit union representatives, as appropriate.

  • 19 Days Ago

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CONTACT CENTER MANAGER
  • Michigan Credit Union League
  • Detroit, MI FULL_TIME
  • Organization: Diversified Members Credit Union Date Posted: March 1, 2024 Region: Southeast Michigan Location of Position: DETROIT Position Level: Managerial We are seeking a highly motivated and expe...
  • 20 Days Ago

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Contact center manager
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Job Description Manager Call Center Team The Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and qu...
  • Just Posted

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Advisor contact center
  • Community Choice Credit Union
  • Warren, MI FULL_TIME
  • This role's main responsibility is to ensure member satisfaction and resolution of member needs through virtual e-channel delivery of communication. Excellent communication including clear ability to ...
  • 2 Days Ago

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Manager Contact Center Team
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Manager Call Center TeamThe Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and quality goals acros...
  • 1 Day Ago

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Contact Center Agent - Romulus
  • Michigan Credit Union League
  • Romulus, MI FULL_TIME
  • Organization: Public Service CU Date Posted: March 19, 2024 Region: Southeast Michigan Location of Position: Romulus Position Level: Entry Responsibilities: Answering customer calls and emails promptl...
  • 3 Days Ago

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0 Contact Center Director jobs found in Detroit, MI area

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RESS Red X/Customer Contact Lead
  • General Motors
  • Detroit, MI
  • Job Description Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to...
  • 3/29/2024 12:00:00 AM

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Manager, Mobil Clinic
  • ACCESS
  • Dearborn, MI
  • Job Title: Manager, Mobile Clinic Job Status: Full-time Functional areas/departments where this position may be located:...
  • 3/29/2024 12:00:00 AM

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Director Case Management FT Days
  • Tenet Health
  • Detroit, MI
  • POSITION SPECIFIC RESPONSIBILITIES: Department Operations •Maintains an adequate number and skill mix over seven days a ...
  • 3/29/2024 12:00:00 AM

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Corporate Partnerships Sales Director
  • AEG
  • Detroit, MI
  • In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete ...
  • 3/28/2024 12:00:00 AM

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Corporate Partnerships Sales Director
  • Detroit Lions
  • Detroit, MI
  • ABOUT US: The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values ...
  • 3/28/2024 12:00:00 AM

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Director of Case Management
  • Tenet Health
  • Detroit, MI
  • POSITION SPECIFIC RESPONSIBILITIES: Department Operations · Maintains an adequate number and skill mix over seven days a...
  • 3/28/2024 12:00:00 AM

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Group Leader Med Technology Harper Stat Lab FT Days
  • Tenet Health
  • Detroit, MI
  • DMC University Laboratories (DMCUL) is a regional, integrated laboratory system providing services to the eight hospital...
  • 3/28/2024 12:00:00 AM

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Director of Advancement - Northeast Region
  • Feed The Children
  • Detroit, MI
  • At Feed the Children, we know the value of outstanding people. More importantly we want to find the right individuals to...
  • 3/28/2024 12:00:00 AM

Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$175,209 to $261,182
Detroit, Michigan area prices
were up 1.2% from a year ago

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020