Contact Center Director jobs in Elyria, OH

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Child Care Center Director
  • BrightPath Early Learning & Child Care Career Center
  • North Ridgeville, OH FULL_TIME
  • Center: North Ridgeville, OH

    Pay Range: $55K - $70K per year

    Job Type: Full-Time, Salary

    Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids, formerly Young Explorers! As a proud member of BrightPath Kids and Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over 5,000 dedicated employees, and experience competitive pay and benefits, including a childcare discount. With our rapid growth, now is the perfect time to apply and shape an extraordinary future with us. Unleash your potential and join BrightPath Kids today!

    What will you be doing?

    As a Center Director, you will work side-by-side with teachers, children, and families to provide a home away from home for children in our care. Responsibilities include:

    • Managing the overall operation of the center including recruitment and development of staff, management of policies and procedures, child safety, environmental health/hygiene, and state licensing.
    • Ensuring that all staff members understand the objectives and expectations within each classroom.
    • Managing administrative tasks such as processing payroll, accounts payable, accounts receivable, and general communications .
    • Understanding and enforcing all state regulations within the building. 
    • Implementing and ensuring completion of training for all staff members.
    • Providing effective communication with parents/guardians about their child.

    Top Reasons to join BrightPath Kids:

    • We offer a generous child care discount to ALL employees so that your family can take advantage of our great learning environment!
    • All staff are eligible to participate in the 401(k) program which offers a company match – this is free money!
    • We will support your long-term career goals by offering opportunities for professional development.
    • Full-time staff are offered paid time off and paid holidays.
    • Full-time staff are offered health insurance, dental insurance, vision insurance and life insurance.

    Requirements:

    • Associate Degree in Early Childhood Education/related field required 
    • 5 years of child care or teaching experience preferred 
    • Demonstrated leadership qualities and ability to supervise others
    • Must be able to function independently within the Microsoft Office suite of products
    • Strong customer service and interpersonal skills 
    • Ability to build relationships with children and families 
    • Ability to multitask and remain organized 
    • Ability to work within regular operating hours 
    • Must meet state criteria for child care employment

    If this sounds like a good fit, we want to meet you! Please submit your application today.

  • 8 Days Ago

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Child Care Center Director
  • BrightPath Early Learning & Child Care Career Center
  • North Ridgeville, OH FULL_TIME
  • Center: North Ridgeville, OH Pay Range: $55K - $70K per year Job Type: Full-Time, Salary Build your career in the early childhood education field and become a valued member of our team at BrightPath K...
  • 8 Days Ago

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Dewald Community Center Director
  • The Salvation Army Eastern Territory
  • Mansfield, OH FULL_TIME
  • Overview: GENERAL PURPOSE OF JOB. General Oversight of programming and administration of the Dewald Community Center of The Salvation Army. Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES. Pro...
  • 1 Day Ago

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Child Care Center Director
  • BrightPath Kids USA
  • North Ridgeville, OH FULL_TIME
  • Center: North Ridgeville, OH Pay Range: $55K - $70K per year Job Type: Full-Time, Salary Build your career in the early childhood education field and become a valued member of our team at BrightPath K...
  • 2 Days Ago

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Contact Supervisor
  • basf-se
  • Elyria, OH FULL_TIME
  • Now Hiring Contact Supervisor! The world needs creative solutions. We need YOU! BASF’s Elyria, Ohio Catalyst site is seeking a professional like you to provide production supervision to a team of oper...
  • 1 Month Ago

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Director, Student Accessibility Center - Center for Academic Support
  • Ashland University
  • Ashland, OH FULL_TIME
  • Job Description Responsible for monitoring the university’s compliance with the ADAA and sections 504/508 of the Rehabilitation Act to ensure that students with disabilities are provided equitable acc...
  • 15 Days Ago

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0 Contact Center Director jobs found in Elyria, OH area

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Emergency Department Head
  • MedVet
  • Brook Park, OH
  • Description Interested in an Emergency Medicine Leadership position? Come join MedVet Cleveland West as a FT ER doctor a...
  • 4/26/2024 12:00:00 AM

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Director of Development, Case Comprehensive Cancer Center
  • Case Western Reserve University
  • Cleveland, OH
  • POSITION OBJECTIVE The Director of Development drives philanthropic revenue for the Case Comprehensive Cancer Center and...
  • 4/26/2024 12:00:00 AM

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Associate Director of Foundation Relations
  • Hospice Of The Western Reserve
  • Cleveland, OH
  • SUMMARY The Associate Director of Foundation Relations is a key member of the HWRs development team. The Associate Direc...
  • 4/26/2024 12:00:00 AM

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Director of Annual & Special Giving, MSASS
  • Case Western Reserve University
  • Cleveland, OH
  • POSITION OBJECTIVE Working under general direction, the director of annual and special giving will primarily focus on co...
  • 4/26/2024 12:00:00 AM

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Vice President – Healthcare PR – NYC or Remote Optional
  • Meet
  • Cleveland, OH
  • Summary Meet is proudly partnered with a well recognized healthcare communications agency looking for a VP-level candida...
  • 4/25/2024 12:00:00 AM

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Director of Advancement - Northeast Region
  • Feed The Children
  • Cleveland, OH
  • At Feed the Children, we know the value of outstanding people. More importantly we want to find the right individuals to...
  • 4/24/2024 12:00:00 AM

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Program Manager
  • Catholic Charities Diocese of Cleveland
  • Lorain, OH
  • Looking for a rewarding career with a purpose? Come see why the Cleveland Plain Dealer has named Catholic Charities one ...
  • 4/23/2024 12:00:00 AM

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Drive-Thru Director
  • Chick-fil-A
  • Cleveland, OH
  • At Chick-fil-A, we are always searching for people who seek to "faithfully steward" their responsibilities by "having a ...
  • 4/23/2024 12:00:00 AM

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$168,573 to $251,295
Elyria, Ohio area prices
were up 1.3% from a year ago

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