Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
ASC Administrator / Director of Nursing
Job Description: Responsible for the administration and management of the day-to-day operations of the ASC. Responsible for managing activities necessary to ensure appropriate utilization of the ASC and its resources. These duties include, but are not limited to the following: planning, organizing, and directing all activities of the ASC according to its policies, procedures, philosophy, and objectives. Ensures that all local, state, federal, and accrediting body rules and regulations are met.
Qualifications:
Hours M-F 8-5
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