Contact Center Director jobs in High Point, NC
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
Center Director
- Children and Families First Careers
-
High Point, NC
FULL_TIME
- Children and Families First Job title Center Director Programs Head Start/Early Head Start Reports to Education Director General Description It is the responsibility of the Center Director to administer and supervise center operations to achieve the level of quality as described by the Head Start Performance Standards, the NC Child Day Care Licensing Laws and regulations to meet 4 and 5 star requirements, and the NAEYC Accreditation Criteria. Essential Duties and Responsibilities Program Ensure implementation in all classrooms of a developmentally appropriate curriculum as described by NAEYC and a culturally relevant curriculum as described by the ACF Principles of Multicultural programming. Ensure the integration of education curriculum and other component services as related to classroom activities and environment. Maintain a physical environment that conforms to governmental and agency standards of safety and cleanliness, is conducive to optimal growth and development of children who attend the center and meets state licensing standards. Ensure that all required services are provided for each child and family in the unit. Provide an orientation to parents and staff regarding all aspects of program operations. Provide information to parents regarding educational programs and other program activities through parent information areas in each center. Assign and schedule children to classrooms in conjunction with Family Advocates where necessary. Management responsibility and accountability for the recruitment and enrollment of children and families and will supervise the Family Advocates in this on-going effort; Perform any other job-related tasks as assigned. Staff Supervision Supervise and evaluate all personnel, paid and volunteer, as well as other personnel as necessary, assigned to the center. Conduct annual performance appraisals, incorporating a professional development plan for each classroom staff incorporating educational goals and objectives to achieve the highest standards. Make recommendations to Center Cluster Manager regarding employment of or termination of center staff with appropriate documentation and in accordance with agency policies and procedures. Plan and conduct regular and called meetings of center staff. Ensure that each staff member establishes and maintains open communication with Families. Plan for the delegation of staff responsibilities (including bus duty and assignment of groups of children to each staff member); In conjunction with training staff, develop staff training plans with center staff and ensure staff participation in all training and workshops as appropriate. Arrange for substitutes for regular employees when needed, utilizing GTCC substitute program as a resource. Ensure staff participation in IEP sessions, consultation, and implementation. Ensure staff participation in the overall program-wide recruitment effort of children. Ensure the center staff are involved in recruitment of volunteers. Operations Ensure that all required paperwork is completed before enrolling children. Supervise record keeping for the center that is required by governmental and agency policy including: records of children's enrollment, attendance and progress anecdotal records personnel files and documentation health and safety inspections fire drills Maintain good working relationships with landlord, i.e., church, school, housing authority. Coordinate with center staff and Family Advocates in keeping enrollment of children at capacity. Monitor attendance of children. Maintain confidentiality of records including but not limited to both staff and children. Inspect building and grounds for cleanliness, needed repairs and general upkeep. Make referrals to other components for services not provided by center staff. Report significant events and problems to the Education Director on a regular basis. Conduct monthly fire drills. Conduct required tornado drills. Collect and promptly submit reports, invoices, volunteer time sheets, records etc. required by the program to the appropriate person(s). Report suspected cases of abuse or neglect to Protective Services staff. Promptly distribute memos, menus, and other materials to parents. Compile with staff materials for Program Newsletter as one means to inform parents. If no substitute is available, assist in the classroom. Attending center parent committee meetings. Participate in program staff meetings as called. Maintain center operations based upon knowledge of child development theories and appropriate practices. Abide by the NAEYC Code of Ethics. Continuously identify areas for professional growth and actively pursue opportunities. for addressing these areas. Some options for increasing knowledge and skills are: actively participating in in-service staff development programs; taking college courses. reading articles in professional journals and/or books; attending local, state, regional and national conferences and seminars; Participate in activities which inform the community of the services and goals of the agency. Essential Qualifications A BS/BA degree in Child Development/Early Childhood Education or a BS/BA out of field with 18 semester hours in class work related to the preschool education of children 0-4 is preferred. NC Early Childhood Administration III required. Bilingual (Spanish) preferred. At least two years experience in an early childhood education program, and supervisory experience in Head Start (or a similar program) is preferred. Demonstrated ability to supervise others. Demonstrated ability to organize and implement procedures essential to the operation of a Child Development Center. Demonstrated ability to perform effectively the duties required for the job including verbal ability to communicate, auditory capacity to respond to children and adults, visual ability to complete written assignments and physical ability to complete assignments given accommodation as required by law. Successful completion of Infant/Child or Community CPR Course and a Red Cross First Aid Course within the first 6 months of employment. Must renew CPR annually and First Aid every 3 years. Demonstrated willingness to actively pursue appropriate professional development opportunities. Americans with Disability and Workers’ Compensation Specifications While performing the duties of this job, the employee is occasionally required to stand, walk sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close, distance, color, peripheral depth and the ability to adjust focus While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
- 2 Months Ago
Assistant Center Director
- Children and Families First Careers
-
High Point, NC
FULL_TIME
- Children and Families First Job title Assistant Center Director Programs HS/EHS Reports to Center Director General Description It is the responsibility of the Assistant Center Director to assist the C...
- 24 Days Ago
Director of Nursing
- The GrayBrier Nursing & Rehabilitation Center
-
Trinity, NC
FULL_TIME
- About usThe GrayBrier Nursing & Rehabilitation Center is a small business in HEALTH_CARE_MEDICAL. We are professional and agile.Our work environment includes: Modern office setting Food providedDirect...
- 2 Months Ago
Assistant Director of Nursing - ADON - RN
- Meridian Center
-
High Point, NC
FULL_TIME
- Benefits Nursing Student Loan Debt Repayment and Tuition Assistance Variable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmploy...
- 2 Days Ago
Assistant Director of Nursing (ADON)
- Westwood Health and Rehabilitation Center
-
Archdale, NC
FULL_TIME
- Looking for qualified Assistant Director of Nursing to join our team! We are searching for an Assistant Director of Nursing (ADON) to join our community that is resident & family focused, a team build...
- Just Posted
Center Human Resource Manager
- Meridian Center
-
High Point, NC
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 1 Month Ago
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0 Contact Center Director jobs found in High Point, NC area
Director, Technical Program Management
- Black & Veatch
-
Winston Salem, NC
- **Director, Technical Program Management** Date: May 7, 2024 Location: US Company: Black & Veatch Family of Companies **...
- 5/11/2024 12:00:00 AM
Associate Creative Director- Edit
- Pace Communications
-
Greensboro, NC
- The Associate Creative Director (Edit) is responsible for creative direction, execution and production of all editorial ...
- 5/11/2024 12:00:00 AM
Technical Director - AV Events
- HireSparks AV Recruiting
-
Jamestown, NC
- HIRING IMMEDIATELY!!! Technical Director - AV Events Location: Jamestown, NC Are you an experienced Technical Director w...
- 5/10/2024 12:00:00 AM
Manager; FP&A
- OPW
-
Elon, NC
- For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and ca...
- 5/10/2024 12:00:00 AM
Deputy Director of Operations
- Joint Activities
-
Liberty, NC
- Summary About the Position: Serves as a Deputy Director of Operations for the Joint Activities Command at Fort Liberty, ...
- 5/9/2024 12:00:00 AM
UNIT CUSTODIAL DIRECTOR - WINSTON-SALEM, NC
- Compass Group
-
Greensboro, NC
- UNIT CUSTODIAL DIRECTOR - WINSTON-SALEM, NCClick Here to Apply OnlineJob Description SSC Salary:Other Forms of Compensat...
- 5/8/2024 12:00:00 AM
Senior RF Director
- IC Resources
-
Greensboro, NC
- We are working with an industry leading Semiconductor components company. Seeking a Senior RF Director to join their est...
- 5/7/2024 12:00:00 AM
Chief Executive Officer
- FORVIS' Executive Search Practice
-
Greensboro, NC
- Careers with our clients through FORVIS | Executive Search Our client, Eagle Physicians & Associates, P.A., is a Greensb...
- 5/7/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$165,370 to $246,515
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Director do?
Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020