Contact Center Director jobs in Knoxville, TN

Director Of eDiscovery 

Employment Type: Full Time, Executive Level

Department: eDiscovery and Litigation

Contact Government Services is seeking an experienced and motivated Director of eDiscovery for one of our large government projects. This is an exciting opportunity to lead an electronic discovery team within the Government. This position is responsible for supporting the Government’s professionals in all aspects of litigation support and e-discovery processes, including providing project management, Electronically Stored Information (ESI) intake, data analysis, early case assessment, document production, and liaising with third-party vendors. 

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. 

Skills and attributes for success:

- Performs administrative functions associated with the day-to-day use of litigation support software eDiscovery databases, including but not limited to: 

- database creation and maintenance; 

- importing images, data and transcripts; 

- searching and exporting data; 

- document scanning, OCR and coding; 

- and document productions

- Processing and publishing of electronically stored information for cases.

- Assists in the preparation of documents and exhibits for trial.

- Receives and logs incoming media; maintains chain of custody and other tracking documentation for media and data, both received and produced.

- Contributes to internal process development, preparing workflows and other documentation.

- Ability to work overtime hours, including on nights and/or weekends, on a per-project/case basis.

- Problem-solving skills.

- Work directly with the General Counsel, Attorneys, Law Clerks, and Legal Assistants as part of the matter team.

- Assist with troubleshooting of technical issues within the eDiscovery platform.

- Maintain a working knowledge of the discovery industries' best practices and new regulations through training, certification completion and networking.

- Meet with and build relationships with eDiscovery vendors and maintain relationships with current vendors.

- Desire to be self-motivated and eager to shape the future of the department.

- Ability to learn new eDiscovery review platforms quickly.

Qualifications:

- An understanding of the litigation lifecycle and electronic discovery/document review processes, procedures and practices is required.

- 7 years of experience in a litigation support, electronic discovery and/or technology support environment, preferably within the Government, but a law firm or top eDiscovery vendor is also acceptable.

- Experience performing Administrator and Case Manager functions in Relativity.

- Experience with providing end-user support on all Litigation Support applications, including but not limited to assisting with end-user training.

- Experience with Relativity, Nuix, Concordance, IPRO and other applicable eDiscovery software platforms.

- Must be a US Citizen.

- Must be able to obtain a favorably adjudicated Public Trust Clearance.

Ideally, you will also have:

- The Relativity Certified Administrator Certification.

Our commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. 

For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board: 

https://cgsfederal.com/join-our-team/ 

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com