Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Superior Credit Union is hiring for a full-time Contact Center Representative at the Elida location.
Schedule: Monday-Friday,10:30A.M.-7:00P.M.
Pay: $16.71-$27.63/hour
The prime candidate will have extensive customer service experience and knowledge of banking products and services. Excellent organizational, problem solving, computer skills, communication skills, a willingness to learn, and being a team player are required.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Apply online at www.superiorcu.com under About/Careers.
Job Type: Full-time
Pay: $16.71 - $27.63 per hour
Physical setting:
Schedule:
Work Location: In person
0 Contact Center Director jobs found in Lima, OH area