Contact Center Director jobs in Lompoc, CA

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Service Center Coordinator is responsible for receiving service requests, assigning, and dispatching work orders for the maintenance team accurately and in a timely fashion to ensure prompt response.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

What you'll be doing

• Enters required service requests into the Yardi database to ensure accurate tracking as they are received and schedule the work order.
• Assist in assigning service requests to Maintenance Technicians according to the Maintenance Technicians skills and abilities. 
• Ensures all Maintenance Technicians’ workdays are loaded with a full day’s work.
• Monitor the workday of each Maintenance Technician to ensure they are completing service requests assigned to them per their scheduled AM and PM time frames
• Liaise with the Facility Manager or Maintenance Supervisor if a Maintenance Technician fails to complete their schedule work orders.
• Assist in monitoring supplies required for all open service requests and will contact the resident when the part arrives to schedule a date and time to have the Maintenance Technician complete the repair.
• Reviews all Maintenance Technicians completed work orders for proper accounting of labor, materials, and photographs.
• Review all work orders accurately reflect the policies for Work Order Management.
• Manage the quality assurance review of the work orders to ensure they have been completed correctly in Yardi.

• Assists the Facility Manager or Maintenance Supervisor with scheduling vendor assigned work in occupied or vacant homes.

Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.

Who we're looking for:

• High School Diploma or GED required.
• Minimum of one (1) year of customer service and administrative experience
• Relevant industry experience preferred
• Technology/data entry experience with Outlook, Excel and Word in particular.
• Existing Yardi knowledge is a bonus
• The ability to communicate clearly with residents and team members
• The ability to work well with fellow employees in a team environment.
• The ability to plan and organize.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Pay: $25- $28/hr

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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