Contact Center Director jobs in Lorain, OH
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
- Cedar Fair Entertainment Company
-
Sandusky, OH
OTHER
-
Overview:
$14.25/hour
Ages 18 . Pay may vary between position based on job responsibilities.
At Cedar Point, work is FUN! Working as a Resorts Contact Center Agent means effectively sell resort properties by answering incoming telephobne calls and online chats. You’ll also…
- Answer guest questions and transfer calls to specific departments as needed.
- Answer all inbound calls for reservations, park information, and/or general Cedar Point PBX in a courteous and professional manner.
- Make guest reservations, send out confirmation emails, and cancel reservations as requested.
- Enter and maintain sensitive guest information, including initiating guest interactions, answering questions, and giving accurate directions.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Cedar Fair parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200 acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
- 1 Month Ago
- KinderCare Education
-
Avon, OH
FULL_TIME
- Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gal...
- 1 Month Ago
- Childtime Learning Centers
-
Amherst, OH
FULL_TIME
- Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what y...
- 27 Days Ago
- Kindercare Learning Companies
-
Avon, OH
FULL_TIME
- If you’re passionate about positively impacting the lives of others and making waves in the world of early childhood education, the Childcare Center Director role might be for you! With KinderCare Edu...
- Just Posted
- Learning Care Group
-
Amherst, OH
FULL_TIME
- This is more than just a daycare job. It’s a journey, where you learn, grow, thrive—and play—every day. Leading a child care center is something special. We’re hiring and we want difference makers who...
- 14 Days Ago
- Learning Care Group
-
Avon, OH
FULL_TIME
- This is more than just a daycare job. It’s a journey, where you learn, grow, thrive—and play—every day. Leading a child care center is something special. We’re hiring and we want difference makers who...
- 1 Month Ago
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0 Contact Center Director jobs found in Lorain, OH area
- MedVet
-
Brook Park, OH
- Description Interested in an Emergency Medicine Leadership position? Come join MedVet Cleveland West as a FT ER doctor a...
- 4/26/2024 12:00:00 AM
- Case Western Reserve University
-
Cleveland, OH
- POSITION OBJECTIVE The Director of Development drives philanthropic revenue for the Case Comprehensive Cancer Center and...
- 4/26/2024 12:00:00 AM
- La Quinta Inn Cleveland - Airport North
-
Cleveland, OH
- Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 4/25/2024 12:00:00 AM
- Feed The Children
-
Cleveland, OH
- At Feed the Children, we know the value of outstanding people. More importantly we want to find the right individuals to...
- 4/24/2024 12:00:00 AM
- Catholic Charities Diocese of Cleveland
-
Lorain, OH
- Looking for a rewarding career with a purpose? Come see why the Cleveland Plain Dealer has named Catholic Charities one ...
- 4/23/2024 12:00:00 AM
- Chick-fil-A
-
Cleveland, OH
- At Chick-fil-A, we are always searching for people who seek to "faithfully steward" their responsibilities by "having a ...
- 4/23/2024 12:00:00 AM
- Case Western Reserve University
-
Cleveland, OH
- Job Description POSITION OBJECTIVE The Assistant Veterinary Services Manager is a member of the Animal Resource Center (...
- 4/23/2024 12:00:00 AM
- La Quinta Inn Cleveland - Airport North
-
Cleveland, OH
- Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 9/6/2023 12:00:00 AM
About Lorain, Ohio
were up 1.3% from a year ago