Contact Center Director jobs in Lubbock, TX

About us

Greenwood Baptist Child Learning Center is a small business in Midland, TX. We are professional, agile and our goal is to The Greenwood Baptist Children’s Learning Center is an outreach ministry of Greenwood Baptist Church. Our purpose is to serve as an additional means of reaching unchurched families and extend to them a facility for their children to be cared for in a loving, Christian atmosphere. Our goal is to provide each child the opportunity to connect with children their own age, involve them in situations which require sharing, taking turns, and recognizing that others have rights and privileges too. We provide guided supervision and educational preparation for their future in a Christian atmosphere..

Our work environment includes:

• Modern office setting
• Food provided

**Job Summary:**

Qualifications

· Must be of Christian faith and willing to sign a “Statement of Faith”

· Have a willingness to talk and teach our students Christian fundamentals

· Experience in a Christian Learning Center preferred, but not required

· Must possess or be able to obtain a Texas Childcare Center Director’s license including all required certifications

· Maintain required annual training hours for Texas Department of Family and Protective Services licensing

· Minimum of two (2) years’ experience in a licensed child care facility with at least one (1) year in a management role

· Excellent leadership, organizational, and interpersonal skills

· Be an initiative taker, friendly, outgoing, team-oriented, attentive, ethical, and organized

· Administrative/management experience, organizational development, and operational skills are required

· Excellent in organizational management with the ability to coach staff, manage and develop high-performance teams, set and achieve strategic objectives, and manage a budget

· Ability to work well with others (management team, staff, children, parents, supporters, and collaborators) and to foster a positive team environment

· Have a strong skill in communicating with students, parents, and staff members

· Able to work independently and without supervision

· Strong quantitative skills and experience with budgeting, forecasting, tracking program outcomes, and more

· Strong finance and budget skills

· Computer skills including spreadsheets, charts, and graphics, scheduling software, and word processing skills

· Decision making skills

· Analytical and problem-solving skills

· Must be dependable, punctual, and be an example to the staff

· Have a keen sense of hygiene and cleanliness when it comes to self, students, and all areas in the facility

· Must be able to pass required educational trainings necessary for this role independently

· Maintain CPR and First-Aid Certification

· Must be able to pass a mandatory pre-employment and routine drug tests

· Maintain clear background check

Responsibilities

· Support a Christian educational culture that emphasizes quality experiences for children, collaborative relationships, continuous improvement, and high performance by developing age- appropriate curriculums and activities for children.

· Maintain accurate records on students to include development, incident reports, attendance, immunization and general health

· Retain the confidentiality and accuracy of personnel records of staff/volunteers/frequent visitors to include background checks, trainings, and other items necessary for State of Texas requirements

· Develop and maintain positive parental communication and rapport: keeping parents informed of their child’s daily experiences and center activities through email, phone, direct conversations, or other desired means.

· Recruiting, training, supervising, retaining quality staff, and holding them to a high standard of performance.

· Plan, develop, schedule, and/or provide in-service training, staff evaluations, and monthly staff meetings

· Foster and cultivate partnerships with other organizations and surrounding community

· Building Facility Management including, but not limited to, inspections, permitting, code compliance, capital projects, maintenance, and repairs

· Serves as liaison between students, teachers, administration, parents, and the Board

· Oversee the safety of students served by The Center through developing and maintaining policies and procedures, staff trainings, facilities oversight, and other methods

· Other duties not included here but may be assigned by the board

· Responsibility for scheduling staff in accordance with licensing requirements and classroom needs

· Responsible for maintaining enrollment at capacity while preserving the appropriate teacher/child ratio per the Minimum Standards for Child-Care Centers

· Assures that emergency drills are conducted monthly

· Greets students, parents, and staff, and guests with a positive attitude and demeanor

· Participates in regular board meetings and provides accurate information to the board

· Provides tours of facilities to prospective parents and maintains an accurate waitlist for The Center

· Ensure nutritional quality of The Center’s food menus and purchases

· Maintain positive relationships with regulatory agencies

· Oversee all financial functions including payroll, accounts payable and receivable, tuition billing and payment, and purchasing

· Establish and maintain The Center’s fiscal budget, create budget and financial reports to present at Board meetings and make recommendations to resolve any shortcomings

· Resolve conflicts (including corrective action when necessary) to ensure a positive experience for everyone

· Establish illness and emergency procedures as well as ensuring staff is trained appropriately

· Implement strategic plan and goals in keeping with mission of program

· Maintain personal professional development plan to ensure continuous quality improvement

· Provide a clean, positive, nurturing, and healthy learning environment that helps each student to have a positive experience while at The Center

· Ensure proper discipline and guidance is given for each student according to their age, maturity level, and learning capacity; Never using corporal, food, or other harmful acts as a form of punishment.

· Ensure The Center policies and Texas Department of Family and Protective Services Minimum Standards are adhered to in The Center at all times

· Ensure confidentiality is observed and maintained when discussing any incident or happenings in The Center pertaining to other students during staff and/or parent discussions

· Fully understands procedures for reporting suspected incidents of child abuse and/or neglect

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Childcare

Schedule:

• Monday to Friday
• Weekends & holidays off

Work setting:

• Development center
• In-person

Ability to Relocate:

• Midland, TX 79706: Relocate before starting work (Required)

Work Location: In person