Contact Center Director jobs in Middlesex, NJ

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative - Edison
  • HMH HOSPITALS CORPORATION
  • Edison, NJ FULL_TIME
  • Our team members are the heart of what makes us better. 

    At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

    Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

    The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.

     

    Multiple hybrid positions open in both our Edison and Neptune locations
     
    Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period
    Onsite training first 4 weeks of employment and candidates need to be available for the entire duration
     
    Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed)
    Saturday shift (remote) provides a day off during the week
  • 19 Days Ago

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Contact Center Representative - Edison
  • Hackensack Meridian Health
  • Edison, NJ FULL_TIME
  • Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 19 Days Ago

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Contact center analyst
  • HMH HOSPITALS CORPORATION
  • Edison, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in con...
  • 26 Days Ago

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Member Service -Contact Center
  • First Atlantic Federal Credit Union
  • Eatontown, NJ FULL_TIME
  • Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth County per the Asbury Park Press Readers' Choice Awards? We have re...
  • 13 Days Ago

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Contact Center Quality Analyst
  • Hackensack Meridian Health
  • Edison, NJ FULL_TIME
  • Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
  • 16 Days Ago

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Early Childhood - Center Director
  • Creative Learning Center
  • Shrewsbury, NJ FULL_TIME
  • Summary Director for Private Early Childhood and Primary School in Monmouth County, NJ. (Preschool through Second Grade) We are seeking a candidate to grow with us! As a long-established and renowned ...
  • 15 Days Ago

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0 Contact Center Director jobs found in Middlesex, NJ area

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Sr Paralegal, Corporate & Securities
  • PBF Energy, Inc.
  • Parsippany, NJ
  • Sr Paralegal, Corporate & Securities PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North Amer...
  • 3/28/2024 12:00:00 AM

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Technical Director, Sugar Reduction
  • The Judge Group
  • Bridgewater, NJ
  • Ingredion is hiring a Growth Platform Technical Director for our Sugar Reduction (SR) business. The Technical Director w...
  • 3/28/2024 12:00:00 AM

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Director, Merchandise Operations
  • PVH
  • Bridgewater, NJ
  • Design Your Future at PVH Director, Merchandise Operations POSITION TITLE: Director Merch Operations BUSINESS/ORGANIZATI...
  • 3/28/2024 12:00:00 AM

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Sr. Manager Shopper Insights, CHC
  • Sanofi Genzyme
  • Bridgewater, NJ
  • Under general guidance of the Sr. Director, Shopper Insights & Activation, the Sr. Manager of Shopper Insights is respon...
  • 3/27/2024 12:00:00 AM

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Director Case Management
  • Insmed Incorporated
  • Bridgewater, NJ
  • Company Description: Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living...
  • 3/26/2024 12:00:00 AM

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Somerset, NJ
  • Area Scouts | Sports - Regional Manager | Athlete Evaluator Sports Currently Covered: Baseball Basketball Football Softb...
  • 3/25/2024 12:00:00 AM

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Plainfield, NJ
  • Job Description Area Scouts Sports - Regional Manager Athlete Evaluator Sports Currently Covered: Baseball •Basketball •...
  • 3/25/2024 12:00:00 AM

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Leader, National Retail Sales-Menards/AOR/Costco
  • American Standard
  • Piscataway, NJ
  • About Us: Every person on the planet dreams of a better home. And at LIXIL, were committed to making better homes a real...
  • 3/24/2024 12:00:00 AM

Middlesex is a borough in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 13,635 reflecting a decline of 82 (-0.6%) from the 13,717 counted in the 2000 Census, which had in turn increased by 662 (+5.1%) from the 13,055 counted in the 1990 Census. Middlesex was incorporated as a borough by an act of the New Jersey Legislature on April 9, 1913, from portions of Piscataway Township, based on the results of a referendum held on May 6, 1913.[21] The borough's name derives from Middlesex, England.[22][23] According to the United States C...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$194,426 to $289,829
Middlesex, New Jersey area prices
were up 1.5% from a year ago

Contact Center Director in New Brunswick, NJ
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December 27, 2019
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Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020