Contact Center Director jobs in Mobile, AL

Summary

The Director of Center for Student Involvement provides leadership for student involvement,

Greek life, orientation, and student leadership programming on campus. The Director is

expected to create a campus environment that promotes engagement, responsibility, leadership

development and supports theJesuit mission for higher education. The Director will provide

direct oversight to the Assistant Director of Student Involvement and to the student leaders who

work in the Center for Student Involvement. This position is a 12-month position.

Essential Duties and Responsibilities

Administrative

● Keeps the Executive Director of Campus Life & Student Conduct informed of daily activities, problems, emergencies, and occurrences that affect undergraduate students.

● Prepares reports as requested by the Executive Director of Campus Life & Student Conduct including, but not limited to weekly, monthly, semester, or yearly qualitative and quantitative reports.

● Conducts assessments and makes recommendations to enhance student engagement

and involvement on campus.

● Attends and participates in Student Affairs Division and university-wide meetings,

retreats and committees.

● Maintains confidentiality in dealing with students, parents, Spring Hill College faculty/staff and the community.

● Maintains the departmental budget and budgets for clubs and organizations.

Campus Programming

● Ensures that the Campus Programming Board is meeting overall departmental and

campus programming goals.

● Oversees the planning and coordination with other departmental staff of annual

campus-wide programming initiatives including but not limited to Badger Fest, Student

Organization and Leadership

Awards, 100 Days, Week of Welcome, and Senior Week.

● Develops programming that targets first-year students during the first six-weeks of the

Fall semester.

● Coordinates summer orientation and supervises the Badger Connection Guides.

● Reviews, approves, and processes paperwork related to student organization and

campus events, such as contracts, event and organization registrations, financial

transaction requests, etc.

● Researches and implements best practices in student engagement.

● Manages the relationship with Guidebook and other technology partners to enhance

student involvement on campus.

Greek Life

● Advises the Spring Hill College Greek community to ensure that best practices in

recruitment, programming, and risk management.

● Advises the Panhellenic Council and the Inter-Fraternity Council.

● Ensures adherence to national and College Fraternity/Sorority guidelines through the

administration, monitoring, and risk management oversight of the Greek organizations.

● Maintains clear club and organizational policies to govern organizational growth and

behavior on campus.

Leadership Development

● Establishes a student leadership philosophy for current student leaders that encourages

the development of leadership skills throughout the academic year.

● Plans and implements a first-year leadership program designed to develop foundational

leadership skills in first-year students.

● Hosts an annual leadership retreat for all new student leaders during the Spring

semester.

Professional Development

● Develops professionally and remains current with Student Affairs issues and trends that

affect university students, particularly as they relate to student activities, Greek life, and

leadership development.

● Joins, attends, and participates in local, state, and national Student Affairs conferences,

with a particular emphasis on student activities, Greek life, and leadership development.

● Conducts research and administers surveys of other student activity, Greek life, and

leadership development programs.

● Develops and maintains a network with other student activities, Greek life, and

leadership development professionals.

Marginal Job Functions

● Answers communication and responds to student and parent needs and concerns as

appropriate.

● Represents Center for Student Involvement at campus-wide events, including orientation

and admissions efforts.

● Performs other duties as assigned by the Vice President of Student Affairs.

Supervisory Responsibilities

● Supervises student Federal work-study in the Center for Student Involvement Office.

Required Knowledge, Skills, and Abilities

● Viable candidates should be prepared to support and strengthen the Jesuit, Catholic

mission of Spring Hill

College.

● Ability to relate to, motivate, and lead college students in an educational/developmental

context.

● Ability to train and motivate staff and students with regard to leadership, diversity

education, organizational skills, effective communication, conflict resolution, and more.

● Ability to solve problems related to work tasks, and to seek appropriate assistance as

necessary.

● Ability to provide excellent customer service in a variety of contexts and with diverse

stakeholders. This ability must demonstrate a commitment to diversity/social justice and

skills in relating to a variety of constituents including students, faculty, staff, and parents.

● Excellent computer skills, such as word processing, spreadsheets, data bases, and

desktop publishing.

Ability to learn and be proficient with recordkeeping in Jenzabar and other software programs

used bySpring Hill College.

● Understanding and commitment to achieving the College's mission and Student Affairs

objectives through programs and services.

● Ability to receive and interact via the telephone and e-mail for inquiries from students,

parents, and legal counsel.

● Possess public speaking ability to effectively communicate in a large group setting with

administrators, faculty, staff, students, parents, and community members.

● Proactive demeanor and willingness to explore new options for the residence life

program.

● Ability to fulfill job description requirements in a timely and effective manner.

Minimum Qualifications Standards

● Possess a Master’s Degree in College Student Personnel Administration, Higher

Education

Administration, Counseling Psychology, Social Work, or a related field from an accredited higher

education institution.

● Prefer two to four years of student activities experience, event planning experience, or

student leadership experience in the college/university setting.

● Greek Life experience is strongly preferred.

Other Considerations

● Must be willing to submit to a background and DMV checks, including a criminal

background history, and any applicable drug testing policies.

● Must be able to work a flexible schedule, frequently including evening and weekend

obligations.

● This person is considered a responsible employee in accordance with College Title IX

policies.

Remuneration

● Salary commensurate with skills and experience.

● Excellent college benefits package, including tuition reduction/remission.

Please direct questions regarding benefits package to Director of Human Resources.

THE COLLEGE RESERVES THE RIGHT TO CHANGE, ADD, OR REASSIGN JOB DUTIE OR

COMBINE POSITIONS, OR PORTIONS THEREOF, AT ANY TIME. THIS JOB DESCRIPTION IS

NOT AN EMPLOYMENT AGREEMENT OR CONTRACT. AN EQUAL OPPORTUNITY

EMPLOYER.

Job Type: Full-time

Benefits:

● 401(k)

● Dental insurance

● Health insurance

● Life insurance

● Paid time off

● Tuition reimbursement

● Vision insurance

Schedule:

● 8 hour shift

Work Location: In person

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• In-person

Ability to Relocate:

• Mobile, AL 36608: Relocate before starting work (Required)

Work Location: In person