Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Lab Director oversees a wide variety of administrative, fiscal, and technical activities to ensure the efficient operation of the clinical laboratory and compliance with corporate policies. Responsible for the quality control program, quality assurance, and the point of care testing programs within the clinical laboratory. Plans, organizes, directs, controls, and evaluates the work of the clinical laboratory and coordinating it with other areas of the hospital. Responsible for all personnel including hiring, discipline, staff development, evaluation, payroll. Acts as technical supervisor for clinical laboratory functions off site and owned by the hospital. Assures the laboratory meets all regulatory requirements (CAP, AABB, JCAHO, CLIA, Etc)
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0 Contact Center Director jobs found in Monroe, LA area