Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Little Learners is a fast-growing, family owned and operated Childcare Center specializing in providing early education for children ages 6 weeks to 12 years old. Our mission is to provide our employees with the highest quality work environment possible with the best equipment, materials and training, as well as the opportunity to achieve your career goals in the field of childcare.
As we continue to expand, we have an immediate opening for a Center Director at our newest location in Washington Township (right next door to Shelby Twp!). For our Director positions, you are responsible for effectively and efficiently running all daily operations. We are looking for a highly driven and committed individual who wants to be an inspiration to the young staff we are providing jobs and life skills for, as well as helping families bond, grow and become a larger family with us!
This is a full-time position with a health insurance package starting IMMEDIATELY, a FANTASTIC monthly bonus program, FREE child care, excellent vacation package, paid holidays, paid trainings, tuition reimbursement, life insurance, and more!
Some of the exciting things that you will do as a Center Director include, but are not limited to:
Qualifications for our Center Directors include:
If you have a great passion for working with children and want to make a profound difference in the lives of our children, families, and staff, then we want to speak with you! Come work for a company that provides the highest quality of care for children and their families that can be found anywhere. If you are interested in learning more, please apply today! We will contact you to discuss your qualifications and what your new career opportunity will look like at Little Learners Childcare Center LLC.
Job Type: Full-time
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Work Location: In person
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0 Contact Center Director jobs found in Muskegon, MI area