Contact Center Director jobs in Muskegon, MI

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director (Childcare)
  • Little Learner's Childcare Center, LLC
  • Shelby, MI FULL_TIME
  • Little Learners is a fast-growing, family owned and operated Childcare Center specializing in providing early education for children ages 6 weeks to 12 years old. Our mission is to provide our employees with the highest quality work environment possible with the best equipment, materials and training, as well as the opportunity to achieve your career goals in the field of childcare.

    As we continue to expand, we have an immediate opening for a Center Director at our newest location in Washington Township (right next door to Shelby Twp!). For our Director positions, you are responsible for effectively and efficiently running all daily operations. We are looking for a highly driven and committed individual who wants to be an inspiration to the young staff we are providing jobs and life skills for, as well as helping families bond, grow and become a larger family with us!

    This is a full-time position with a health insurance package starting IMMEDIATELY, a FANTASTIC monthly bonus program, FREE child care, excellent vacation package, paid holidays, paid trainings, tuition reimbursement, life insurance, and more!

    Some of the exciting things that you will do as a Center Director include, but are not limited to:

    • Manage the day-to-day operations including the financial progress of the center
    • Assist teachers with weekly development and execution of curriculum and program activities
    • Conduct specialized phone and in-center tours for prospective parents; and enroll new families
    • Build strong relationships with families/children while handling any parental concerns/questions
    • Ensure our Little Learners assessments are implemented, and appropriate practices are in place
    • Ensure licensing standards are met while assisting in the accreditation process for the center
    • Create and implement local marketing plans to drive enrollment
    • Ensure a safe environment for the children in our care

    Qualifications for our Center Directors include:

    • Prior experience as a Center Director or Assistant Director in a Childcare Center
    • Associate's Degree or Higher in Early Childhood Education, Child Development or Child-Related field
    • CPR and First Aid Certification
    • Meet background check requirements with fingerprint clearance
    • Provide negative TB test results prior to starting position
    • Dependable and flexible self-starter with a strong work ethic
    • Positive attitude with excellent verbal and written communication
    • Strong leadership with organizational, planning and problem-solving skills
    • Computer proficiency with the ability to learn internal software programs
    • Excellent multi-tasking skills with the ability to meet deadlines

    If you have a great passion for working with children and want to make a profound difference in the lives of our children, families, and staff, then we want to speak with you! Come work for a company that provides the highest quality of care for children and their families that can be found anywhere. If you are interested in learning more, please apply today! We will contact you to discuss your qualifications and what your new career opportunity will look like at Little Learners Childcare Center LLC.

    Job Type: Full-time

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 14 Days Ago

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Sr Software Engineer - Contact Center (Work from Home)
  • Western & Southern Financial Group
  • FREMONT, MI FULL_TIME
  • Overview This role is critical for accelerating end-end life insurance processing and the company’s industry leading position by bringing incremental sales and servicing related software changes to ma...
  • 12 Days Ago

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Head Start Center Director
  • FiveCAP, Inc.
  • Grant, MI FULL_TIME
  • IMMEDIATE OPENING: Center Director responsible for supervision and management of child development center; and teaching a classroom of 3‑4 year old children using an age appropriate research-based cur...
  • 2 Months Ago

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Development Director
  • Glen Arbor Arts Center
  • Glen, MI FULL_TIME
  • Serving the Glen Lake area in Leelanau County, the GAAC offers year-round enriching art and entertainment with something for everyone. The organization is a vital, active, multidimensional center for ...
  • 7 Days Ago

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Assistant Director
  • Little Learner's Childcare Center, LLC
  • Shelby, MI FULL_TIME
  • Little Learners is a fast-growing, family owned and operated Childcare Center specializing in providing early education for children ages 6 weeks to 12 years old. Our mission is to provide our employe...
  • 14 Days Ago

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Muskegon Heights Early Childhood Center Director III
  • Muskegon Area Intermediate School District
  • Muskegon, MI FULL_TIME
  • JobID: 5493 Position Type: Administration/Supervisor Date Posted: 5/23/2022 Location: Muskegon Heights Closing Date: 06/06/2022 District: Muskegon ISD - website TERMS: This position is 260 days, 8 hou...
  • 15 Days Ago

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0 Contact Center Director jobs found in Muskegon, MI area

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Sr. Director, Technical Program Management - Card Modernization MI
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, VirginiaSr. Director, Technical Program Management - Card Modernizat...
  • 4/18/2024 12:00:00 AM

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Senior Director Regulatory Affairs
  • Perrigo Company Corporate
  • Grand Rapids, MI
  • Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers tr...
  • 4/17/2024 12:00:00 AM

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Local Coordinator for High School foreign Exchange Student Program
  • Greenheart Exchange
  • Muskegon, MI
  • Job Description Job Description By becoming a Greenheart Exchange Local Coordinator, you have the opportunity to change ...
  • 4/16/2024 12:00:00 AM

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Hudsonville, MI
  • Job Description Area Scouts Sports - Regional Manager Athlete Evaluator Sports Currently Covered: Baseball •Basketball •...
  • 4/15/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 4/15/2024 12:00:00 AM

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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Grand Rapids, MI
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 4/15/2024 12:00:00 AM

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Director, Technical Program Management - Card Data Tech
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Director, Technical Program Management - Card Data Tech Abo...
  • 4/15/2024 12:00:00 AM

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Local Coordinator for High School foreign Exchange Student Program
  • Greenheart Exchange
  • Wyoming, MI
  • Job Description Job Description By becoming a Greenheart Exchange Local Coordinator, you have the opportunity to change ...
  • 4/15/2024 12:00:00 AM

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$162,491 to $242,228
Muskegon, Michigan area prices
were up 1.3% from a year ago

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