Contact Center Director jobs in Newark, NJ

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Contact Center Director jobs

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type:
    Non Instructional - All Titles/Clerk 3
  • Date Posted:
    3/1/2023
  • Location:
    Communications -300


    • NEWARK BOARD OF EDUCATION
    HUMAN RESOURCE SERVICES
    765 BROAD STREET, NEWARK, NEW JERSEY 07102
    ROGER LEÓN, SUPERINTENDENT

    Clerk 3
    Contact Center

    (Pending availability of funds and Board of Education approval)

    The Superintendent invites qualified and interested persons to apply for the position of Clerk 3 at the Contact Center.

    This title is governed by the New Jersey Civil Service Commission (NJCSC). Note that the exam application period for this title has opened and closed. If a candidate is hired for this position, the candidate's appointment will be temporary pending the issuance of the NJCSC Certification List for this title.

    DEFINITION: Under direction, performs varied, complex clerical work involving the processing of documents in a variety of functions; takes the lead and/or performs the more difficult and complex clerical work; does other related duties as required. Positions in this title perform varied, complex clerical work requiring knowledge of the organization's rules, regulations, policies and procedures. Employees frequently exercise independent judgment and make decisions concerning processes to be followed, the appropriateness of the information to be processed, and the actions to be taken. Work is performed independently requiring minimal review upon completion.

    NOTE: Incumbents may be required to utilize keyboard equipment to input and/or retrieve information on a computer console, typewriter or other key entry device used by the agency. Keyboarding/typing duties may or may not be assigned depending on the needs of the employing agency. Incumbents are not expected to perform keyboarding/typing tasks with the speed and accuracy required of a Keyboarding Clerk

    NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

    QUALIFICATIONS AND SKILLS
    1. Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
    2. Two (2) years of experience in clerical work; one (1) year of which must have been performing duties at or equivalent to the Clerk 2 level.
    3. Preferred Secondary Language: Spanish, Portuguese, French or Haitian Creole.

    BASIC FUNCTIONS AND RESPONSIBILITIES
    1. Knowledge of office routines, equipment, and practices.
    2. Knowledge of organizational rules, regulations, policies, and procedures.
    3. Ability to comprehend established office routines and department regulations.
    4. Ability to organize assigned clerical work and develop effective work methods.
    5. Ability to take the lead over lower level clerical staff.
    6. Ability to assign work, instruct and provide on-the-job training to clerical staff.
    7. Ability to make simple arithmetic calculations and tabulations.
    8. Ability to understand, remember, and carry out oral and written directions.
    9. Ability to perform tasks accurately within prescribed time frames.
    10. Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
    11. Ability to sort, index, file, and pull varied types of materials using an established filing system.
    12. Ability to operate and perform routine maintenance on office machines and other equipment.
    13. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units after a period of training.
    14. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
    15. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known abilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
    16. Perform other duties and tasks assigned by supervisor.

    KNOWLEDGE AND ABILITIES
    1. Interprets and applies organizational rules, regulations, policies, and procedures.
    2. Receives, screens, reviews and verifies documents.
    3. May take the lead over clerical staff.
    4. May provide assignment, instruction, and on-the-job training to clerical staff.
    5. Reviews and checks assigned reports, applications, and other documents for corrections and completeness; refers the more complex problems to supervisor for resolution.
    6. Opens, time stamps, sorts, numbers, and distributes mail.
    7. Maintains prepared mailing lists.
    8. Sorts, indexes, and files checks, cash stubs, vouchers, requisitions and other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.
    9. Receives applications, documents, forms and fees; screens, sorts and assembles this information for further processing.
    10. May wrap packages for shipment by mail or express.
    11. Assembles materials for distribution.
    12. Hand stamps letters, papers, and other documents.
    13. Fills in and checks form letters, circulars, and forms as directed.
    14. Compiles information and/or numerical data.
    15. Provides information in person and over the telephone.
    16. May enter and/or retrieve information on a computer terminal.
    17. May occasionally perform keyboarding/typing duties, but not as the primary function of the position.
    18. Stores and distributes office supplies.
    19. Prepares and verifies payrolls and makes simple arithmetic calculations.
    20. Schedules administrative proceedings; may process requests for scheduling changes.
    21. May participate in the interviewing and training of new employees.
    22. Receives, logs in and reviews permit applications for completeness and accuracy; issues permit for construction, repair, installation, and demolition operations.
    23. Coordinates the scheduling of various activities for a park, recreational site, school district or other government entity.
    24. May transfer information onto forms, form letters, cards, envelopes, labels, charts and transmittals.
    25. When assigned to a court, prepares the docket (or schedule) of cases to be called and contact witnesses, attorneys, and other parties to collect or provide information; calls court to order, administers oaths to jurors, witnesses, court officers and others, announces postponements, and adjourns court; assists the judge both on the bench and in the chambers.
    26. When assigned to a tax office, computes and record tax payments.
    27. When assigned to a finance or tax office, may perform specialized clerical work involving the preparation and maintenance of assessment rolls and records.
    28. When assigned personnel duties, processes personnel action forms, maintains personnel records and gathers sensitive or confidential information or data.
    29. When assigned to a hospital, health care, or long-term care facility, may interview patients or relatives of patients to obtain admission information; performs other clerical functions involving the admission of patients.
    30. When assigned to a finance office, may perform specialized clerical work involving the cancelation of mortgages.
    31. When assigned to a Sheriff's Office, may perform specialized clerical work involved in the advertising and sale of real estate and chattel.
    32. Prepares reports or assists in the preparation of reports by gathering data, tabulating results, and/or preparing charts.
    33. Operates various types of office and mail processing machines such as a keyboard equipment, calculators, computer printers, sorter, photo-copier, fax machine, stamping machine, labeling machine, etc.; may perform simple maintenance tasks such as adding toner, paper or changing ribbons.
    34. Maintains records and files.
    35. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

    REPORTS TO: Department Head

    SALARY, EMPLOYMENT PERIOD AND UNION AFFILIATION
    1. Salary: $52,591 - $57,991
    2. Employment Period: Twelve (12) Month
    3. Union Affiliation: Local 617

    HOW TO APPLY
    Newark Board of Education only accepts electronic applications.

    OPENING AND CLOSING DATE
    Opening Date: March 1, 2023
    Closing Date: March 10, 2023 or until filled

    THE NEWARK BOARD OF EDUCATION IS AN
    EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  • 18 Days Ago
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Global Director, Contact Centre Operations
  • U001 Mondelez Global LLC
  • East Hanover, NJ FULL_TIME
  • Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. At Mondelez Digital Services (MDS), you’ll connect and empow...
  • 4 Days Ago
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Customer Facing Quality Assurance Coordinator (Customer Contact Center - Remote
  • Nestle
  • Hoboken, NJ FULL_TIME
  • At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective stren...
  • 1 Day Ago
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Center Director
  • La Casa de Don Pedro
  • Newark, NJ FULL_TIME
  • About Us La Casa de Don Pedro, Inc. (LCDP) was founded in 1972 by a group of local activists seeking to establisheducational and charitable programs to meet the needs of Newark’s Puerto Rican communit...
  • 29 Days Ago
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Center Director
  • The Brunswick School
  • Jersey, NJ OTHER
  • Job Details Job Location: The Brunswick School - Jersey City, NJ Position Type: Full Time Salary Range: Undisclosed DescriptionThe Brunswick School (TBS) is a private, community-oriented early educati...
  • 1 Month Ago
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Nurse Practitioner (NP)
  • Medical Director Services PC
  • Newark, NJ FULL_TIME
  • Nurse Practitioner (NP) Medical Director Services PC is looking to hire experienced Nurse Practitioners (NP) to service New Vista Nursing and Rehab located in Newark, NJ. The ideal candidate will have...
  • 8 Days Ago
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0 Contact Center Director jobs found in Newark, NJ area

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Director, Technical Program Management (Remote Eligible)
  • Capital One
  • Newark, NJ
  • Center 1 (19052), United States of America, McLean, Virginia Director, Technical Program Management (Remote Eligible) Ar...
  • 4/25/2024 12:00:00 AM
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Director, Risk Lead for Generative AI
  • Hiring Now!
  • Newark, NJ
  • Center 3 (19075), United States of America, McLean, Virginia Director, Risk Lead for Generative AI We are growing! The E...
  • 4/25/2024 12:00:00 AM
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Manager, Cyber Risk and Analysis
  • Capital One
  • Newark, NJ
  • Center 3 (19075), United States of America, McLean, Virginia Manager, Cyber Risk and Analysis Capital One is one of the ...
  • 4/24/2024 12:00:00 AM
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Director, Risk Lead for Generative AI
  • Capital One
  • Newark, NJ
  • Center 3 (19075), United States of America, McLean, Virginia Director, Risk Lead for Generative AI We are growing! The E...
  • 4/22/2024 12:00:00 AM
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Director, Technical Program Management (TPM), Cyber Intelligence
  • Capital One
  • Newark, NJ
  • Center 2 (19050), United States of America, McLean, Virginia Director, Technical Program Management (TPM), Cyber Intelli...
  • 4/22/2024 12:00:00 AM
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Director, Technical Program Management - Enterprise Data
  • Capital One
  • Newark, NJ
  • Center 3 (19075), United States of America, McLean, Virginia Director, Technical Program Management - Enterprise Data Ab...
  • 4/22/2024 12:00:00 AM
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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Newark, NJ
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 4/22/2024 12:00:00 AM
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Director, Technical Program Management - Card Data Tech
  • Capital One
  • Newark, NJ
  • Center 1 (19052), United States of America, McLean, Virginia Director, Technical Program Management - Card Data Tech Abo...
  • 4/22/2024 12:00:00 AM
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About Newark, New Jersey

Newark (/ˈnjuːərk/,[24] locally /njʊərk/)[25] is the most populous city in the U.S. state of New Jersey and the seat of Essex County.[26] As one of the nation's major air, shipping, and rail hubs, the city had a population of 285,154 in 2017, making it the nation's 70th-most populous municipality, after being ranked 63rd in the nation in 2000. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay) has made the city's waterfront an integral part of the Port of New...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$196,379 to $292,746
Newark, New Jersey area prices
were up 1.6% from a year ago
View detail

What does a Contact Center Director do?

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
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Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020