Contact Center Director jobs in Paramus, NJ

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director
  • Code Ninjas
  • Ramsey, NJ PART_TIME,CONTRACTOR
  • Who are we?

    Code Ninjas is the nation’s fastest growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way – by playing and building video games they love.

    What are we looking for?

    We are looking for an fun loving Assistant Center Director with a technology, gaming, and tutoring/teaching background to join our team. The center students comprise of Elementary and Middle School students.

    This role has the potential to evolve into Center Director. Having a technology, gaming, background is a must. This is an hourly pay role with commission potential.

    Responsibilities:

    - Oversee daily operations of center and be first point of contact for anyone walking in.

    - When necessary, run a class or gaming session.

    - Have ideas for supplementary curriculum and gaming ideas.

    - Manage a team of Sensei's (tutors)(college students) to ensure team and student needs are met.

    - Engage with students and families in the center.

    - Ensure the center is a fun and safe learning environment for our students.

    - Uphold corporate standards with respect to center cleanliness & operational standards.

    - Ability to think on your feet and be perceptive to center dynamics.

    - Report weekly to center owner on progress.

    Qualifications:

    - A MUST: Strong Technology & Gaming background - comfort with languages (Javascript, Lua, C#, Python) and gaming (Roblox, Minecraft, Scratch). Capable to create curriculum for elementary students.

    - Familiarity with technology, Microsoft suite, social media, office equipment, business operations.

    - Must be energetic and super fun to work with and enjoy working in a fast paced, dynamic environment.

    Job Types: Part-time, Contract

    Pay: $17.00 per hour

    Expected hours: No less than 15 per week

    Schedule:

    • Monday to Friday
    • Weekends as needed

    Work Location: In person

  • 25 Days Ago

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Summer Center Director
  • Move Language Ahead
  • Mahwah, NJ FULL_TIME
  • Center Director We are seeking Centre Directors to ensure the delivery of our exciting international summer school programmes in our Summer Schools in United Kingdom and North America for 2024 Summer....
  • 5 Days Ago

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Inbound Call Center Director
  • MCI Careers
  • Mahwah, NJ FULL_TIME
  • LOCATIONCape Town, ZA JOB TYPEFull-Time POSITION OVERVIEW Job Title: Inbound Call Center Director Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours) About Us: MCI is a leading Busin...
  • 1 Month Ago

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Director of Call Center Operations
  • MCI Careers
  • Mahwah, NJ FULL_TIME
  • LOCATIONCape Town, ZA JOB TYPEFull-Time POSITION OVERVIEW Job Title: Director of Call Center Operations Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours) About Us: MCI is a leading...
  • 1 Month Ago

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Network Operations Center Director
  • EarthCam
  • Saddle River, NJ FULL_TIME
  • Who We AreEarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-...
  • 1 Month Ago

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Director of Maintenance
  • Northern Metropolitan Center
  • Monsey, NY FULL_TIME
  • Northern Metropolitan Residential Healthcare Facility is hiring a Director of Maintenance in Monsey, NY. Duties Include: Responsible for all maintenance department operations & personnel Regular inspe...
  • 8 Days Ago

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0 Contact Center Director jobs found in Paramus, NJ area

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Benefits Director
  • Tandym Group
  • Montvale, NJ
  • A recognized consumer products company in New Jersey is looking to add a Benefits Director to act as the subject matter ...
  • 4/23/2024 12:00:00 AM

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Director, Warehouse Operations
  • CCG Marketing Solutions
  • Little Ferry, NJ
  • Job Description Job Description Company Overview: CCG is a dynamic and rapidly growing company delivering a single sourc...
  • 4/23/2024 12:00:00 AM

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B2B Operations Manager
  • Talascend
  • Ridgefield Park, NJ
  • Talascend is seeking a B2B Operations Manager position located in Ridgefield Park, NJ. Summary: The Operations Manager w...
  • 4/23/2024 12:00:00 AM

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Director, Rental Assistance Programs
  • Housing Authority of Bergen County
  • Hackensack, NJ
  • The Housing Authority of Bergen County (HABC) is seeking a seasoned leader to head its Rental Assistance Programs Depart...
  • 4/22/2024 12:00:00 AM

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Associate Director, Clinician, Medical Monitor - Vaccines (MD required)
  • Pfizer
  • Pearl River, NY
  • Associate Director, Clinician, Medical Monitor - Vaccines (MD required) page is loaded Associate Director, Clinician, Me...
  • 4/22/2024 12:00:00 AM

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Sr. Director, Pragmatic Clinical Trials Clinician (M.D.)
  • Pfizer
  • Pearl River, NY
  • ROLE SUMMARY As part of our purpose to achieve "breakthroughs that change patients' lives", Pfizer is creating a new Pra...
  • 4/21/2024 12:00:00 AM

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Director of Sales & Partnership Services - FDU Knights Atheltics
  • Peak Sports MGMT
  • Teaneck, NJ
  • Job Title: Director of Sales & Partnership Services Company: Peak Sports MGMT Location: FDU Knights Athletics (Teaneck, ...
  • 4/19/2024 12:00:00 AM

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Benefits Director
  • Benjamin Moore & Co
  • Montvale, NJ
  • Overview: At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our commun...
  • 4/19/2024 12:00:00 AM

Paramus (/pəˈræməs/ pə-RAM-əs) is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,342.. A suburb of New York City, Paramus is located 15 to 20 miles (24 to 32 km) northwest of Midtown Manhattan and approximately 8 miles (13 km) west of Upper Manhattan. The Wall Street Journal characterized Paramus as "quintessentially suburban".[21] Paramus was incorporated as a borough by an act of the New Jersey Legislature on March 2, 1922, and ratified by a referendum held on April 4, 1922, that passed by a vote of 238 to 10.[22][2...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$200,203 to $298,446
Paramus, New Jersey area prices
were up 1.5% from a year ago

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December 27, 2019
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Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020