Contact Center Director jobs in Pocatello, ID

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Member Contact Center Agent
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview

    Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?

     

    If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union!

     

    Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

    Responsibilities

    At work, your Primary Responsibilities will include:

    • Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
    • Providing general information to members about our Credit Union Services.
    • Answering telephone calls and meeting performance metrics.
    • Researching and correcting member account problems.
    • Performing a wide range of member-generated transactions.
    • Completing accurate case notes of member interactions and call history.
    • Working and communicating effectively with team members.
    • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

    Qualifications

    Before you apply, make sure you have:

    • A High School Diploma or GED.
    • Good communication and interpersonal skills.
    • The ability to maintain confidentiality of Credit Union records.

     

    Also, please let us know in your application if you have:

    • Knowledge of the Financial Industry.
    • Prior Experience in a Customer Service role.

     

    This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

    You must be eligible for membership at Idaho Central Credit Union to obtain employment.

     

    This role offers benefits, including:

    • Pay Starting at $17/hr 
    • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
    • Generous Paid Time Off
    • 11 Paid Holidays
    • Matching 401K AND Pension
    • Tuition Reimbursement
    • Employee Assistance Program
    • Employee Wellness Program
    • Paid Group Life and Disability Insurance
    • Awesome Culture
    • Business Discounts (such as cell phone service and gym memberships)
    • And More

     

    About Idaho Central Credit Union:

    Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

     

    #ICCUTOPPRIORITY 

     

  • 15 Days Ago

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Member Contact Center Agent (Spanish Required)
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 2 Months Ago

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Medical Director at Portneuf Medical Center
  • PORTNEUF MED CTR - ARU -1569
  • Pocatello, ID OTHER
  • DescriptionKindred Hospital Rehabilitation Services is dedicated to Hope, Healing, and Recovery for our patients. We are in partnership with Portnuef Medical Center and are currently seeking a physici...
  • 2 Days Ago

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Medical Director at Portneuf Medical Center
  • Lifepoint Rehabilitation
  • Pocatello, ID FULL_TIME
  • Description Kindred Hospital Rehabilitation Services is dedicated to Hope, Healing, and Recovery for our patients. We are in partnership with Portnuef Medical Center and are currently seeking a physic...
  • 12 Days Ago

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Assistant Program Director
  • Adult & Child Development Center
  • Pocatello, ID FULL_TIME
  • Adult & Child Development Center is looking for a motivated professional in the social field to be our Assistant Program Director. A Bachelor's degree in a social field is required with 240 hours of w...
  • 1 Month Ago

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Portneuf Medical Center - Full-Time Anesthesiologist Medical Director
  • NorthStar Anesthesia
  • Pocatello, ID FULL_TIME
  • Role OverviewSummary of Job: Beautiful New NorthStar Facility in Southeastern Idaho! Medical Director Opportunity! Sign-on Bonus! Call for more details! Cases include: Cardiac (60 hearts/year), genera...
  • 21 Days Ago

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0 Contact Center Director jobs found in Pocatello, ID area

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Echocardiographer / Cardiac Sonographer
  • Ardent Health Services
  • Pocatello, ID
  • Overview Join our team as a day shift, PRN, Echocardiographer in Pocatello, ID. Fulfilling your purpose begins here: Peo...
  • 3/28/2024 12:00:00 AM

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Catering Lead
  • Panera Bread Co.
  • Pocatello, ID
  • **Catering Lead** Location 4031 Poleline Rd, Chubbuck, ID 83202, United States of America Category Restaurant Team Membe...
  • 3/28/2024 12:00:00 AM

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U-Haul Moving Center General Manager Trainee
  • U-Haul
  • Pocatello, ID
  • Location: 3945 Pole LIne Rd, Pocatello, Idaho 83201 United States of America U-Haul is looking for a responsible, motiva...
  • 3/28/2024 12:00:00 AM

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Public Affairs Manager
  • The Judge Group
  • Pocatello, ID
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/27/2024 12:00:00 AM

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Management Trainee Program
  • Buckle
  • Pocatello, ID
  • Summary Buckle is searching for the next leaders in retail and sales. As a Management Trainee, you will work directly wi...
  • 3/26/2024 12:00:00 AM

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General Manager
  • Crash Champions
  • Pocatello, ID
  • Champions Do More Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided b...
  • 3/25/2024 12:00:00 AM

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Vice President of Information Technology
  • Idaho Central Credit Union
  • Pocatello, ID
  • Overview: The Vice President of Information Technology will lead teams in the planning, development, delivery and evalua...
  • 3/25/2024 12:00:00 AM

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Full Time Assistant Manager - Pine Ridge Mall
  • rue21 Inc.
  • Pocatello, ID
  • **Full Time Assistant Manager - Pine Ridge Mall** * 4155 Yellowstone Hwy (sp 1179), Chubbuck, ID, United States * Full-t...
  • 3/24/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$150,585 to $224,475
Pocatello, Idaho area prices
were up 2.5% from a year ago

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