Contact Center Director jobs in Portsmouth, NH

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director
  • Kid's Culture Childcare
  • Somersworth, NH FULL_TIME
  • About us

    Kid's Culture Child Care is a small child care center in Somersworth, NH.

    Kid's Culture is all about the kids! We strive to create a loving and nurturing environment rich with experiences and activities that promote optimal development and growth. We care about our staff and will help you to excel in your skills and expand on them.

    Full Job Description

    Kid's Culture Child Care in Somersworth, NH is currently accepting applications for a center director to join our team.

    Candidates must meet the minimum qualifications for center director as outlined by the NH DHHS Child Care Licensing Unit. Experience working with children is required, and experience in an administrative or leadership capacity is preferred. Candidates must have the ability to work independently and be comfortable with exercising good judgement and decision making skills as well as maintaining a safe environment at all times.

    Requirements

    Candidate must be CPR & First Aid certified (or willing to obtain) and successfully complete pre-employment requirements of the daycare and the organization.

    Candidates must meet the following requirements, as outlined by NH DHHS Child Care Licensing:

    • Are at least 21 years of age,
    • Have a high school diploma, or equivalent,
    • Have 3 credits in management or supervision from an accredited college,
    • Have at least 1500 hours of experience working with children in a licensed childcare or public/private elementary school capacity,
    • Have a minimum of an associate's degree; OR an additional 3000 hours of experience plus a CDA; OR current certification in early childhood, elementary, or special education by the department of education; OR certification in a teacher preparation program accredited by the Montessori Accreditation Council for Teacher Education (MACTE) in infant and toddler, early childhood or elementary I, together with 60 credits, awarded by an accredited college or university; OR documentation of 60 credits, of which at least 24 shall be in related coursework

    Candidates in the process of meeting these requirements may also be considered.

    This position involves:

    • Supervision of children ages 6 weeks to 5 years,
    • Addressing problems and answering questions,
    • Carrying out lesson plans and activities,
    • Able to adapt to any age group,
    • Able to collaboratively,
    • Able to supervise and manage adults,
    • Strong organizational skills,
    • An understanding of NH Child Care Licensing Regulations,
    • Ongoing professional development,
    • Following all health and safety rules, both state and center regulated,
    • Willingness to maintain education and training.

    Benefits

    • Automatic Paid Time Off after 90 day Review/ Probation period,
    • Health insurance including vision available, Dental, Automatic $25,000 life insurance policy after 90 days at no cost to you,
    • Yearly Bonus,
    • Licensing Bonuses,
    • On-boarding training for the 1st week of employment,
    • 2 paid Teacher Workshop Days,
    • Discounted childcare tuition,
    • Paid Holidays after 90 days, including one week during Christmas break (12/24-1/1)!
    • Paid Thanksgiving break- Wed-Fri,
    • Paid Snow Days,
    • Team outings and employee appreciation events,
    • Small Center/Family atmosphere,
    • Monthly Professional Development hours

    Job Types: Full-time

    Pay: $45,000 and up, depending on experience

    Benefits:

    • Dental insurance
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Job Type: Full-time

    Pay: From $45,000.00 per year

    Benefits:

    • 401(k)
    • Childcare
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • No nights
    • No weekends

    License/Certification:

    • CPR Certification (Preferred)
    • Child Development Associate Certification (Preferred)

    Work Location: In person

  • 20 Days Ago

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Early Learning Center Director
  • YMCA
  • Rochester, NH FULL_TIME
  • The Granite YMCA is seeking an experienced youth development and early learningprofessional to join our dynamic, growing & purposeful YMCA. Job Description The Granite YMCA – YMCA of Strafford County ...
  • 12 Days Ago

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Recreation Director
  • Oceanside Center - Hampton, NH
  • Hampton, NH FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 21 Days Ago

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Medical Director
  • Animal Health Center
  • Rochester, NH FULL_TIME
  • Description $100k Sign-on bonus & relocation bonus eligibleAnimal Health Center (AHC) in Rochester, New Hampshire is looking for a dedicated and passionate Lead Veterinarian to join their team! Key Re...
  • 22 Days Ago

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Program Director
  • David Krempels Brain Injury Center KBIC
  • Portsmouth, NH FULL_TIME
  • David Krempels Brain Injury Center (KBIC) Program Director - Remote/Office Hybrid Full-time Exempt (37.5 hours/week) 60% Center-based, 40% remote Portsmouth, NH David Krempels Brain Injury Center (KBI...
  • 5 Days Ago

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Social Services Director
  • Cedar Healthcare Center 1
  • Portsmouth, NH FULL_TIME
  • Cedar Healthcare Center is looking for a qualified Social Worker to lead and oversee our Social Services Department. The Social Services Director is responsible for overseeing the development, impleme...
  • 3 Days Ago

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0 Contact Center Director jobs found in Portsmouth, NH area

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RN Director of Hospice, Hybrid - Eligible for Sign on Bonus
  • Tufts Medicine Care at Home
  • Lawrence, MA
  • We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you. We are seeking a ...
  • 4/17/2024 12:00:00 AM

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SBU Manager North America
  • The Phillips Screw Company
  • Amesbury, MA
  • Overview Phillips Screw company, whose principal business activities are the development, distribution, and licensing of...
  • 4/16/2024 12:00:00 AM

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Director, Technical Program Management - Enterprise Data
  • Capital One
  • Manchester, NH
  • Center 3 (19075), United States of America, McLean, Virginia Director, Technical Program Management - Enterprise Data Ab...
  • 4/15/2024 12:00:00 AM

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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Manchester, NH
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 4/15/2024 12:00:00 AM

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Director, Technical Program Management - Enterprise Data
  • Capital One
  • Concord, NH
  • Center 3 (19075), United States of America, McLean, Virginia Director, Technical Program Management - Enterprise Data Ab...
  • 4/15/2024 12:00:00 AM

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Director, Technical Program Management (Bank Tech)
  • Capital One
  • Concord, NH
  • Locations: VA - Richmond, United States of America, Richmond, Virginia Director, Technical Program Management (Bank Tech...
  • 4/15/2024 12:00:00 AM

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Director EHS
  • Global Technical Talent
  • Portsmouth, NH
  • Director EHS (Onsite) Position Summary: This Director EHS(Environmental Health & Safety) will provide full-time environm...
  • 4/15/2024 12:00:00 AM

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Director, Brokerage Risk
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: The Role The Brokerage Risk team advises Fidelity s dynamic individual investor businesses building lif...
  • 4/14/2024 12:00:00 AM

Portsmouth is a city in Rockingham County, New Hampshire, United States. As of the 2010 census it had a population of 21,233, and in 2017 the estimated population was 21,796. A historic seaport and popular summer tourist destination on the Piscataqua River bordering the state of Maine, Portsmouth was formerly the home of the Strategic Air Command's Pease Air Force Base, since converted to Portsmouth International Airport at Pease. According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.6 km2), of which 15.6 square miles (40.5 km2) is land and 1.2 square...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$180,738 to $269,430
Portsmouth, New Hampshire area prices
were up 1.4% from a year ago

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