Contact Center Director jobs in Reading, PA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Child Care Center
  • Warwick Child Care Center, Inc.
  • Pottstown, PA FULL_TIME
  • Warwick Child Care Center, Inc is interviewing for a full time Director in our Pottstown, PA Child Care Center. This center provides care for children ranging in age from infants through elementary years in a high-quality environment. Our sites are STAR 4 and NAEYC Accredited. We are looking for an enthusiastic, experienced and knowledgeable individual to join our team to fill this rewarding position. Are you able to provide a nurturing environment, create relationships with children, mentor and encourage your staff, as well as support your families? Sign on Bonus $300-$2100 depending on credentials. EOE

    Job Description:

    The Director is responsible for providing leadership in the day to day operations of the program including:

    • Educational planning and implementation
    • Accounting, payroll, budgeting, attendance
    • Fostering family partnerships
    • Human resources and supervision
    • Ongoing monitoring and self-assessment

    Requirements:

    • Excellent oral and written communication skills.
    • Thorough and organized with the ability to manage in a fast paced environment.
    • Knowledge of Keystone Star 4, NAEYC, Pre-K Counts and Early Head Start standards.
    • Director's credential from PA Keys is a plus or the willingness to earn.
    • Knowledge of Creative Curriculum.

    The position requires:

    • BS Degree in Early Childhood Education or a Degree in a related field with 30 ECE credits.
    • Three years of experience with children.
    • Two years of supervisory experience.

    Benefits:

    • Full Benefits package provided with competitive salary
    • Health Insurance including Medical, Dental and Vision
    • Paid PTO Time
    • Pension Plan with Company Match
    • Health Spending Account
    • Paid Life Insurance
    • Tuition reimbursement through TEACH Scholarship

    Job Type: Full-time

    Pay: $39,000.00 - $45,000.00 per year

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Referral program
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • Monday to Friday

    Work setting:

    • In-person

    Experience:

    • Management: 2 years (Preferred)
    • Childcare: 3 years (Required)

    Work Location: In person

  • 15 Days Ago

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Customer Service Representative - Member Contact Center - Call (Flex Remote)
  • Diamond Credit Union
  • Pottstown, PA FULL_TIME
  • Description Diamond’s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job her...
  • 19 Days Ago

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Program Director / Center Manager
  • YMCA of Reading & Berks County
  • Adamstown, PA FULL_TIME
  • Join our team at YMCA of Reading & Berks County and lead our impactful programs as a Program Director / Center Manager! Delve into a role where you can bring your problem-solving skills to the forefro...
  • Just Posted

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Dementia Program Director
  • Mifflin Center
  • Shillington, PA FULL_TIME
  • Dementia Program Director at Mifflin Center! Benefits $18-$20/hourVariable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmployee...
  • Just Posted

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Director of Nursing - DON - RN
  • Mifflin Center
  • Shillington, PA FULL_TIME
  • Benefits Nursing Student Loan Debt Repayment and Tuition AssistanceIncentive compensation planTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmploye...
  • 12 Days Ago

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Social Services Director
  • Laurel Center
  • Hamburg, PA FULL_TIME
  • Social Services Director at Laurel Center! Join our team as Director of Social Services and foster an environment within the nursing center that enables our patients/residents to maximize their well-b...
  • 12 Days Ago

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0 Contact Center Director jobs found in Reading, PA area

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Downingtown, PA
  • Area Scouts | Sports - Regional Manager | Athlete Evaluator Sports Currently Covered: Baseball Basketball Football Softb...
  • 4/24/2024 12:00:00 AM

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Pharmacometrics Group Lead (Executive Director)
  • Pfizer
  • Collegeville, PA
  • ROLE SUMMARY Supporting Pfizer Oncology, you will be a senior scientific and strategic leader and a member of the Pharma...
  • 4/24/2024 12:00:00 AM

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Global Strategic Insights Director - Multiple Myeloma
  • Glaxosmithkline
  • Collegeville, PA
  • Site Name: UK - London - Brentford, Switzerland - Zug, Upper Providence, USA - Pennsylvania - Upper Providence, Zug Hous...
  • 4/24/2024 12:00:00 AM

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Senior Manager Compensation
  • Saint-Gobain North America
  • Malvern, PA
  • Under the direction of the Director, Compensation, the Senior Compensation Manager provides analytical and consultative ...
  • 4/24/2024 12:00:00 AM

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Director of Program Operations
  • Health Resources In Action
  • Collegeville, PA
  • We are seeking a Director to lead the Clearinghouse team and oversee the operation of the Clearinghouse program (health ...
  • 4/23/2024 12:00:00 AM

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Mgr III Production
  • Bayer
  • Myerstown, PA
  • At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all...
  • 4/22/2024 12:00:00 AM

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Medical Advocacy Program Coordinator
  • Converge HR Solutions
  • Phoenixville, PA
  • What our Client is looking for Our client, a non-profit organization dedicated to supporting those who are victims of do...
  • 4/21/2024 12:00:00 AM

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Sales Key Holder
  • American Freight
  • Lancaster, PA
  • The Sales Keyholder is responsible for providing front-line contact with the customer, while assisting in achieving the ...
  • 4/21/2024 12:00:00 AM

Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area. The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$172,918 to $257,772
Reading, Pennsylvania area prices
were up 1.5% from a year ago

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020