Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Warwick Child Care Center, Inc is interviewing for a full time Director in our Pottstown, PA Child Care Center. This center provides care for children ranging in age from infants through elementary years in a high-quality environment. Our sites are STAR 4 and NAEYC Accredited. We are looking for an enthusiastic, experienced and knowledgeable individual to join our team to fill this rewarding position. Are you able to provide a nurturing environment, create relationships with children, mentor and encourage your staff, as well as support your families? Sign on Bonus $300-$2100 depending on credentials. EOE
Job Description:
The Director is responsible for providing leadership in the day to day operations of the program including:
Requirements:
The position requires:
Benefits:
Job Type: Full-time
Pay: $39,000.00 - $45,000.00 per year
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Clear All
0 Contact Center Director jobs found in Reading, PA area