Contact Center Director jobs in Saint Petersburg, FL
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
- TCS Tech
-
Pinellas Park, FL
FULL_TIME
-
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - St. Petersburg, FL
Responsibilities:
- Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems.
- Documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests and minimize escalations.
- Represents our customer with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team based environment, and actively participates in achieving team goals.
Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
- General understanding of life and health insurance, annuity, and investment products is a plus.
Behavioral and Leadership Competencies
- Ability to maintain the confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Good verbal and written communication skills.
Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries.
In America, TCS has been one of the two top local recruiters of IT services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support
- 21 Days Ago
- Veterans Health Administration
-
Bay, FL
FULL_TIME
- Come be a part of the VISN 8 Clinical Contact Center/Clinical Resource Hub (CCC/CRH)-the first of its kind in VA providing Veterans 24/7/365 access to virtual care and services! Our Best Place to Work...
- 8 Days Ago
- The Barn by Unlimited Pediatric Therapy
-
Saint Petersburg, FL
CONTRACTOR
- **Job Description: Infant Toddler "Mommy and Me" Teacher – Child Development Specialist and Center Director ** **Position Overview:** The Infant Toddler "Mommy and Me" Teacher is responsible for creat...
- 15 Days Ago
- Titusville Rehab and Nursing Center
-
Saint Petersburg, FL
FULL_TIME
- Titusville Nursing and Rehabilitation is hiring a Maintenance Director to join our team! Must have Health Care or Assisted Living experience, must have at a minimum 2 years of experience in either hea...
- Just Posted
- Alhambra Health and Rehabilitation Center
-
Saint Petersburg, FL
FULL_TIME
- The Director of Nursing is responsible for administration of nursing service in the Center. He/she directs, plans, and coordinates service activities of professional Nursing and auxiliary Nursing pers...
- 7 Days Ago
- North Rehabilitation Center
-
Saint Petersburg, FL
FULL_TIME
- Delegation of Authority As Director of Rehabilitation you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Administrative...
- 7 Days Ago
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0 Contact Center Director jobs found in Saint Petersburg, FL area
- Zelis
-
Saint Petersburg, FL
- Position Overview The CX Division Manager performs day-to-day management of overall project operations during the implem...
- 4/24/2024 12:00:00 AM
- Kw Property Management And Consulting
-
Tampa, FL
- ** General Manager - CAM** **Job Category****:** Management **Requisition Number****:** GENER003260 Showing 1 location *...
- 4/24/2024 12:00:00 AM
- Philanthropy Northwest
-
Saint Petersburg, FL
- JOB OVERVIEW Philanthropy Northwest seeks a dynamic and experienced professional to join our team as a Director of Peopl...
- 4/23/2024 12:00:00 AM
- Manhattan Construction Group
-
Tampa, FL
- Project Controls Manager 1 POSITION SUMMARY: The Project Controls Manager 1 is responsible for the generaladministration...
- 4/23/2024 12:00:00 AM
- BST Enterprise
-
Tampa, FL
- **Senior Manager, Project Management & Delivery Services** **Job Title:** Senior Manager, Project Management & Delivery ...
- 4/22/2024 12:00:00 AM
- Pace
-
Pinellas Park, FL
- Starting Salary: $77,000 Position Summary At Pace we transform girls' lives through academic and counseling programs bas...
- 4/21/2024 12:00:00 AM
- Tradewinds Island Resorts
-
Saint Petersburg, FL
- **$500 signing-bonus after 4 months of service! ** Follow your passion all the way to paradise atTradeWinds Island Resor...
- 4/20/2024 12:00:00 AM
- Lutheran Services Florida
-
Largo, FL
- Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibr...
- 3/14/2024 12:00:00 AM
About Saint Petersburg, Florida
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