Contact Center Director jobs in Scranton, PA

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019 and 2020!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp., Hawley, Hazleton, Sunbury, Towanda and Tunkhannock

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. We particularly encourage applications from historically underrepresented groups including women and minorities. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Center Director supervises and administers all programs, services and activities at the Center. He/she continuously evaluates program offerings to ensure the programs are fiscally responsible and meet the needs and demands for the surrounding community. The Director is responsible for ensuring the center is compliant with all federal, state, institutional and accreditation guidelines and regulations.

The Center Director directly manages and supports all staff assigned to the center and is responsible for the performance management and hiring of the employees in those positions.

ESSENTIAL FUNCTIONS:

1. Supervise daily enrollment, academic and continuing education operations, including admissions, financial aid, advising, registration, billing processes, etc.

2. In cooperation with the Student Accounts department, monitor individual student accounts to ensure all payments are up to date.

3. Work with the directors of the Enrollment and the Student Success departments to develop and implement center retention plan for all students.

4. Hire, supervise, evaluate and provide leadership to center staff.

5. Recruit, hire and support the adjunct faculty staff and continuing education instructors.

6. Work with college leadership to develop the center’s budget, and monitor to ensure center remains profitable and compliant with approved spending guidelines.

7. Coordinate with the Academic Dean and Director of Continuing Education to create the course schedules (fall, spring, etc.) for degree programs and continuing education courses and work collaboratively with program directors for the specialty programs.

8. Develop and implement the center’s local recruitment and community involvement plan while working collaboratively with the college’s marketing department.

9. Develop and market new continuing education programs and work cooperatively with Continuing Education and other departments, as required.

10. Develop and maintain relationships with local high school administration and teachers to maintain access to student-body and growing pipeline of future enrollments.

11. Maintain and grow local dual enrollment agreements, business to business partnerships, and articulation agreements in conjunction with support from college leadership.

12. Work with and participate in local economic and workforce development agencies, chambers of commerce, social service agencies and other groups and organizations whose mission intersects with the college’s mission.

13. Uphold the policies and procedures of the college.

14. Prepare and submit various reports of enrollment, retention and student activities, upon request.

15. Provide classroom instruction as required (ie. College 101, Capstone, other courses qualified to teach).

16. Provide staff development training in all processes of the center for staff and faculty.

17. Support the college’s development/fundraising activities.

18. Lead the departmental or unit level planning process in alignment with the institutional strategic plan, being sure to meaningfully engage staff members in each step of the process and facilitate the assignment of ownership for each activity related to the departmental plans and ensure that tasks are carried out as expected.

19. Collaborate with other departmental heads to ensure that overlapping or related initiatives are coordinated.

20. Participate in the institutional strategic planning process as requested.

21. Assess achievement of departmental plans annually, formally report results to supervisor, and participate in the college wide review of departmental plans as requested.

22. Other duties and responsibilities as assigned

KEY COMPETENCIES:

1. Excellent communication and organizational skills.

2. Demonstrated leadership ability.

3. Strong collaboration skills.

4. Strong analytical, problem-solving and conflict-resolution skills.

5. Ability to multi-task.

1. Solid computer skills.

2. Proven ability to work with a diverse population.

3. Willingness to work as part of a team to contribute to success of center.

4. Excellent interpersonal skills.

5. Capacity to represent the college in a public setting in a professional manner.

6. Knowledge of educational recruiting and marketing

EDUCATION:

• Bachelor’s Degree required.

• Master’s Degree preferred.

EXPERIENCE:

• Five (5) years of Educational or Business management experience is required.

• Experience in the Higher Education, sales and marketing field preferred.

• Experience working with people from all age groups and with various economic, educational, and ethnic backgrounds preferred.

Applications will only be accepted via online method OR email. If selecting the email option, interested candidates can email resumes to jobs@lackawanna.edu. Deadline for applications, January 12th, 2024. No phone calls, please.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.