Contact Center Director jobs in Somerset, NJ

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Center Director
  • Code Ninjas of Houston, TX
  • Bridgewater, NJ FULL_TIME
  • Who are we?
    Code Ninjas is the nation’s fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way – by playing and building video games they love. Kids have blast and can’t wait to come back. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt. Our core promise is, Kids have fun, parents see results. We believe in these words so much that it’s written on the walls in our center.
    What are we looking for?
    We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are you a passionate, ambitious, dependable, business-minded leader? Do you enjoy taking responsibility for a project and seeing it through to success? This could be the role for you.
    Responsibilities include:
    • Oversee daily operations of the center
    • Follow up on leads, schedule tours, and close deals
    • Work with parents to define children’s learning needs
    • Provide center tours while maintaining awareness of students currently in the center
    • Engage with children and families in the center
    • Ensure that parents understand how their child is learning and progressing
    • Engage and oversee coaches/tutors to ensure team needs are met
    • Ensure the center is a fun and safe learning environment for our students
    • Uphold corporate standards with respect to center cleanliness & operational standards
    • Ability to think on the fly and be perceptive to center dynamics
    • Report weekly to the executive team on progress
    Qualifications:
    • Proven work history with children ages 7 and up, and enthusiasm for working with kids
    • Knowledge of business operations, sales, and team leadership
    • Familiarity with technology, Microsoft suite, social media, office equipment
    • Flexible schedule
    • Must be fun to work with and enjoy working in a fast-paced, dynamic environment
    • Deadline and detail-oriented. We can't miss dates or overlook customers
    • Strong analytical and critical thinking skills




    ABOUT US

    Code Ninjas® is the world’s largest and fastest-growing kids coding franchise, with hundreds of locations in the United States, Canada, and the United Kingdom. Founded in 2016, our company is headquartered in Houston, TX. At our centers, kids learn to code while building their own video games. Kids have fun, parents see results®.

    Code Ninjas is creating the problem solvers of tomorrow. We believe that every child deserves the opportunity to unlock their full potential. Educating our youth in coding provides them with the problem-solving skills and self-esteem to pursue their dreams.


    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Code Ninjas Corporate.

  • 4 Days Ago

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Clinical Director
  • The Counseling Center
  • Succasunna, NJ FULL_TIME
  • The Counseling Center: Position Title: Clinical Director Come join a rapidly expanding, leading national substance abuse organization who is currently seeking a Clinical Director for their growing Int...
  • 30 Days Ago

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#13451 - Technology Sales Director (Retail & Consumer Goods)
  • Technology Sales Director (Retail & Consumer Goods) - Qualitest
  • Bridgewater, NJ FULL_TIME
  • Are you interested in working with the largest independent software testing company? Read on!Qualitest is looking for an experienced Regional Sales Director to develop new logo sales for Retail and Co...
  • 4 Days Ago

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Family Success Center Director
  • Project Self-Sufficiency
  • Newton, NJ FULL_TIME
  • The Program Coordinator will coordinate all aspects of the Smart Parents, Smart Communities program, will supervise the Counselor/Parent Coach, Social Media Coordinator, and parent trainers, and will ...
  • Just Posted

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Director – Day Care Center
  • All Day Learning Centers
  • Hillsborough, NJ FULL_TIME
  • Overview: We are seeking a passionate and experienced individual to serve as the Daycare Center Director. The Director is a leadership position and she/he will be responsible for providing a strategic...
  • 1 Day Ago

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Preschool Center Director BONUS ELIGABLE
  • Franchise School
  • Basking Ridge, NJ FULL_TIME
  • Role: Preschool Center DirectorJoin the fastest-growing Academy of Early Education in the nation where "Happy Happens Here"!At The Learning Experience, we are dedicated to providing a platform for sho...
  • 23 Days Ago

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0 Contact Center Director jobs found in Somerset, NJ area

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Executive Director Total Rewards
  • Insmed Incorporated
  • Bridgewater, NJ
  • Company Description: Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living...
  • 4/18/2024 12:00:00 AM

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Associate Director, US Advertising and Promotion, Global Regulatory Affairs
  • Sanofi
  • Bridgewater, NJ
  • About the Role The Associate Director, US Regulatory Affairs (RA) serves as the regulatory lead on relative Review Commi...
  • 4/18/2024 12:00:00 AM

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Sr. Manager Shopper Insights, CHC
  • Sanofi-Aventis Deutschland GmbH
  • Bridgewater, NJ
  • Under general guidance of the Sr. Director, Shopper Insights & Activation, the Sr. Manager of Shopper Insights is respon...
  • 4/18/2024 12:00:00 AM

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Director, Dermatology Medical Engagement Lead (MD required) - REMOTE
  • Bristol-Myers Squibb Company
  • New Brunswick, NJ
  • Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But w...
  • 4/17/2024 12:00:00 AM

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Assistant Controller - Raritan Valley Community College
  • Raritan Valley Community College
  • Somerville, NJ
  • Job Description: This administrative position is directly accountable to the Executive Director of Finance & Controller....
  • 4/17/2024 12:00:00 AM

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Sr. Manager Shopper Insights, CHC
  • Sanofi Genzyme
  • Bridgewater, NJ
  • Under general guidance of the Sr. Director, Shopper Insights & Activation, the Sr. Manager of Shopper Insights is respon...
  • 4/16/2024 12:00:00 AM

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Director, Hematology Medical Engagement Lead (MD required) - REMOTE
  • Bristol-Myers Squibb Company
  • New Brunswick, NJ
  • Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But w...
  • 4/15/2024 12:00:00 AM

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Director, Cardiovascular Medical Engagement Lead (MD required) - REMOTE
  • Bristol-Myers Squibb Company
  • New Brunswick, NJ
  • Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But w...
  • 4/14/2024 12:00:00 AM

Somerset is an unincorporated community and census-designated place (CDP) located within Franklin Township, in Somerset County, New Jersey, United States. As of the 2010 United States Census, the CDP's population was 22,083. Somerset housed one of the first Marconi Wireless Stations in the United States. According to the United States Census Bureau, the CDP had a total area of 6.444 square miles (16.692 km2), including 6.327 square miles (16.388 km2) of land and 0.117 square miles (0.304 km2) of water (1.82%)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$195,337 to $291,192
Somerset, New Jersey area prices
were up 1.5% from a year ago

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When customers call a business on the phone for support, the call center is where they land.
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