Contact Center Director jobs in South Bend, IN

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Contact Center Operations
  • GT Independence
  • Mishawaka, IN FULL_TIME
  • Work for a company where you make a difference in people's lives every day!

    At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

    GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2023! We also received the "Great Place Place To Work" Certification for 2023-2024!

    The Director of Operations oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

    RESPONSIBILITIES AND DUTIES

    • Maintains Operational Standards
    • Formulates, implements, and communicates operational policies and procedures
    • Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
    • Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
    • Develops leadership and management skills within subordinates
    • Approves performance appraisals and wage increases
    • Develops metrics to measure operations performance
    • Participates in the development of new services for recently acquired contracts
    • Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
    • Monitors workloads of the group and re-assigns agencies and programs appropriately
    • Collaborates with directors and executives from other functional areas to optimize delivery of services
    • Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
    • Identifies opportunities to improve our processes
    • Builds and maintains relationships with Agencies
    • Promote adherence to and upholds the company’s mission and values
    • Other duties as assigned

    EDUCATION

    • Bachelor’s Degree in business, human services or related field or equivalent work experience.

    EXPERIENCE AND QUALIFICATIONS

    • At least 5 years of experience relevant to the work performed
    • Knowledgebase in supervision, business management and leadership
    • Excellent written and oral communication skills
    • Extensive experience in working on complex projects with Critical thinking and problem solving
    • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
    • Demonstrate the ability to balance work pressure with time management skills
    • Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
    • Experience in working, initiating and maintaining highly effective team
    • Competent in the use of Microsoft Office programs and the Internet

    GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

    Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

    We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
    __________________________________________________________________________________

    What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

    GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

    Job Type: Full-time

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Referral program
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • Monday to Friday

    Application Question(s):

    • What is your expected salary range?

    Education:

    • Bachelor's (Required)

    Ability to Relocate:

    • Mishawaka, IN: Relocate before starting work (Required)

    Work Location: In person

  • 3 Days Ago

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Contact center manager
  • Demo - Maximus
  • South Bend, IN FULL_TIME
  • CCRegionalManager Job Summary The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations...
  • 2 Days Ago

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Contact Center Floor Supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the o...
  • 2 Days Ago

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Contact center supervisor
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY : Responsible for assisting in the operation of the casino’s Contact Center on an assisgned shift in accordance with established policies, procedures, budgets and specifications. Oversees the ...
  • 2 Days Ago

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Contact Center Representative
  • Four Winds Casinos
  • New Buffalo, MI FULL_TIME
  • SUMMARY: Responsible for making reservations and handling guest inquiries across multiple channels in the casino’s Contact Center, in accordance with established policies and procedures. ESSENTIAL DUT...
  • 1 Month Ago

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Contact Center Manager-Indiana Residents Only
  • CareEnroll
  • La Porte, IN FULL_TIME
  • Position Summary The Contact Center Manager is responsible for the effective and efficient leadership of the Customer Service Representatives and Client Services of CareEnroll. The Contact Center Mana...
  • 2 Days Ago

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0 Contact Center Director jobs found in South Bend, IN area

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Physician - Endocrinology
  • Duly Health and Care
  • South Bend, IN
  • The South Bend Clinic is recruiting for energetic & passionate BC/BE Endocrinologists to join our highly reputable physi...
  • 3/28/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 3/26/2024 12:00:00 AM

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Director, Software Engineering - Partnerships
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Director, Software Engineering - Partnerships We ...
  • 3/26/2024 12:00:00 AM

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Goshen, IN
  • Area Scouts | Sports - Regional Manager | Athlete Evaluator Sports Currently Covered: Baseball Basketball Football Softb...
  • 3/25/2024 12:00:00 AM

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Director, Information Security Consultant
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Director, Information Security Consultant At Capital One, y...
  • 3/25/2024 12:00:00 AM

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Sr. Distinguished Engineer (Sr. Director IC) - Business Cards & Payments
  • Capital One
  • South Bend, IN
  • Center 2 (19050), United States of America, McLean, Virginia Sr. Distinguished Engineer (Sr. Director IC) - Business Car...
  • 3/25/2024 12:00:00 AM

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Director, Software Engineering - Partner Data
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Director, Software Engineering - Partner Data We ...
  • 3/25/2024 12:00:00 AM

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Sales Director - Intelligent Grid Systems - Southeast 1 - Atlanta,GA (Remote)
  • Careerbuilder
  • South Bend, IN
  • Sales Director - Intelligent Grid Systems - Southeast 1 - Atlanta,GA (Remote) Excited about this role, but not sure if y...
  • 3/25/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$163,391 to $243,565
South Bend, Indiana area prices
were up 1.3% from a year ago

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