Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Childcare Director-in-Training | Spartanburg
The Sunshine House Early Learning Academy is seeking a Daycare Director-in-Training to support our schools in the Spartanburg area. This position will equip you to step into a Center Director role in the future. We are hiring immediately, and would love to meet you!
Pay range: $16-$19/hour, based on experience, education, and credentials.
About The Sunshine House:
Bright Futures Start Here! The Sunshine House is much more than childcare for children 6 weeks to 12-years-old. We help children build a solid educational and social foundation -- with all the fun of childhood mixed in! We are one of the largest early education and childcare companies in the United States, operating more than 100 schools in 8 states.
Job Responsibilities:
The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school.
Discrimination Information
FMLA Information
Polygraph Test Information
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0 Contact Center Director jobs found in Spartanburg, SC area