Contact Center Director jobs in Springfield, OH

We are seeking an Executive Director for our School Based Health Clinic to join our team!

Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides healthcare services to some of the area’s most vulnerable populations.

The organization is seeking an Executive Director for our new School based health clinic at Springfield OH High School which will be fully operational beginning the school year in August 2024. This individual will represent Rocking Horse Community Health Center in the Springfield High School community, various civic, professional, educational, and business groups to foster good public relations in the school community. Will supervise the overall activities of the Springfield High School operation and serves as the primary source of ongoing effective communication between the RHCHC CEO and Springfield High School staff.

This opportunity has a generous compensation package. You will be offered Medical, Dental & Vision benefits, Company paid life, STD & LTD insurance, and the potential to earn and accrue up to 4 weeks of PTO per year along with 10 paid holidays.

The RHCHC location at Springfield High School is located minutes from downtown Springfield, which offers a wonderful variety of locally owned & operated eateries, bakeries & coffee shops. Springfield is centrally located between Dayton & Columbus which offers a high quality of life, low cost of living in Southwestern Ohio. Clark County has excellent schools and is home to Clark State College and Wittenberg University.

To apply and learn more about our mission driven organization, please visit our website @ www.rockinghorsecenter.org. All inquiries are confidential.

Position Info:

Position Title: Executive Director of School Based Health Center

Primary Service Center: Springfield, Ohio (School based position is located at Springfield High School)

FLSA Status: Salaried – Exempt position

Work Hours: Full-time position – this is not a remote position.

Education Requirements:

Bachelor’s Degree from a four-year college or university is preferred, minimum Associate’s degree. Two to four year(s) experience in a healthcare/clinical setting is preferred.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: A Bachelor’s degree from a four-year college or university is preferred, minimum Associate degree. Two to four years’ experience in a healthcare/clinical setting is preferred.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer skills: To perform this job successfully, an individual should have knowledge of Microsoft office and other electronic recordkeeping and EMR software.

Certificates, Licenses, Registrations: A current driver’s license and an acceptable driving record. An individual who poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position.

Other Skills and Abilities: The duties of this position are performed within the mission, vision, and values as defined by the Board of Trustees. This position serves in an environment that believes all people deserve to have a medical home regardless of their ability to pay.

Staff are required to understand the privacy policies and procedures. Patient Health Information (PHI) is confidential, only the minimal amount of PHI necessary to accomplish the internal purpose is to be shared or released by staff.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Uses intuition and experience to complement data, designs workflow, and procedures.

Design – Generates creative solutions; uses feedback to modify designs; demonstrates attention to detail.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management – Develops project plans; coordinates projects; communicates changes and progress; manages project team activities.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service –Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills – Focuses on solving conflict in a positive manner; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively. able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to other views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill vision, provides vision and inspiration to peers.

Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; provides recognition for results.

Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People – Includes staff in planning; decision-making; facilitating and process improvement; takes responsibility for peer’s activities; makes self- available to staff; provides regular performance feedback; develops peer’s skills and encourages growth; solicits and applies customer feedback (internal and external); improves processes, product and services; continually works to improve supervisory skills.

Diversity – Shows respect and sensitivity for cultural differences.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses. Analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism –Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance, monitors own work to ensure quality.

Quantity – Strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Adaptability – Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; asks for and offers help when needed.

Innovation – Meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets other’s attention.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to walk. The employee is occasionally required to sit; stoop, kneel, or crouch. The employee may occasionally lift and or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some driving will be required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.