Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
CornerStone Staffing has partnered with a customer that is a Major Hospital in the Temple area hiring Contact Center Specialists.
If you have 1 year of call center experience along with stable work history then we want to talk to you!!
CornerStone Staffing is currently recruiting for the following Contract to Hire position :
Job Title : Contact Center Specialist
Location : Temple, TX (on-site, potential to be WFH once hired)
Pay : $17 / hr
Schedule : Monday - Friday, 8 : 00am - 5 : 00pm (potential to WFH in the future)
J ob Description :
Responsible for professionally answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, and troubleshoot problems .
Requirements :
Must have 1 year call center experience
Must have a stable work history - no job hoppers
Healthcare experience is preferred
Excellent and written communication skills resulting in positive communication
Extreme attention to detail and the ability to prioritize activities
Experience with using healthcare web-based applications - ability to work in a paperless environment
Ability to work collaboratively with others
High school diploma or GED required
Application Process Includes :
Skills Testing
Drug testing
Background check
Last updated : 2024-04-24
Clear All
0 Contact Center Director jobs found in Temple, TX area