Contact Center Director jobs in Toledo, OH

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Healthcare Sales Representative
  • MDVIP Contact Center
  • Sylvania, OH TEMPORARY
  • The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each patient is provided a full understanding of personalized healthcare through stimulating communication in a persuasive style, tailored to their particular needs.

    The position is a temporary position lasting approximately 14 - 16 weeks during the launch or transition period of a new MDVIP-affiliated physician. The Patient Advocate works from the transitioning physician’s office based on the physician’s scheduled hours. In addition, the Patient Advocate is needed to attend certain work-related evening or weekend events as scheduled during the launch. A commitment to fulfill the temporary assignment is expected. Please ask us about the possibility for Remote Full-Time opportunities.

    Total compensation listed for this role is inclusive of a company annual target incentive bonus, employer contributions towards benefits (including $1,500 towards an employee’s Health Savings Account annually), and a generous retirement 401(k) company match. Opportunity for additional compensation may come from overtime and special assignment differential pay.

    Responsibilities include, but are not limited to:

    • Meeting daily with scheduled patients to explain and answer questions
    • Enrolling patients and providing doctor with daily updates on progress and sales activity
    • Serving as a liaison between the doctor’s staff and the corporate office
    • Participating in all staff training sessions and scheduled patient events

    MDVIP Job Openings: https://careers-mdvip.icims.com/jobs/search?ss=1

    Job Type: Temporary

    Pay: From $55,120.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Travel requirement:

    • Up to 25% travel

    Work setting:

    • In-person
    • Office

    Work Location: In person

  • 22 Days Ago

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Member Services Representative (Contact Center)
  • Area Financial Services, Inc.
  • Fremont, OH FULL_TIME
  • Area Financial Services is a Credit Union Service Organization (CUSO) providing high quality products and services to credit unions. Formed in 1986 and located in Fremont, OH, Area Financial Services ...
  • 8 Days Ago

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Medical Director
  • ZEPF CENTER
  • Toledo, OH FULL_TIME
  • Description Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Service...
  • 11 Days Ago

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Marketing Director
  • Parkview Rehabilitation Center
  • Fremont, OH FULL_TIME
  • long-term care marketing experience preferred. Familiarity with the admissions process at a SNF or rehab facility. Experience with understanding patients insurances Medicare, Medicaid, and Managed car...
  • 9 Days Ago

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Senior Director of Human Resources
  • ZEPF CENTER
  • Toledo, OH FULL_TIME
  • Description Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Service...
  • 15 Days Ago

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Senior Director of Human Resources
  • ZEPF CENTER
  • Toledo, OH FULL_TIME
  • Description Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Service...
  • 15 Days Ago

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0 Contact Center Director jobs found in Toledo, OH area

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Local Coordinator for High School foreign Exchange Student Program
  • Greenheart Exchange
  • Ypsilanti, MI
  • Job Description Job Description By becoming a Greenheart Exchange Local Coordinator, you have the opportunity to change ...
  • 4/26/2024 12:00:00 AM

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Director of Financial Planning and Analysis
  • The University Of Toledo Foundation
  • Toledo, OH
  • PRIMARY RESPONSIBILITY: The Director of Financial Planning & Analysis will play a pivotal role in driving financial perf...
  • 4/26/2024 12:00:00 AM

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Project Manager - Refining Tanks
  • PIC Companies
  • Toledo, OH
  • At PIC Group, Inc., our emphasis is on excellence. We recruit the strongest candidates in the power generation industry....
  • 4/26/2024 12:00:00 AM

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Neighborhood Development Specialist
  • City of Toledo, OH
  • Toledo, OH
  • Salary : $61,247.68 - $72,040.80 Annually Location : Toledo, OH Job Type: Full-Time Job Number: 2024-00446 Department: H...
  • 4/26/2024 12:00:00 AM

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Director of Financial Planning and Analysis
  • The University of Toledo Foundation
  • Toledo, OH
  • PRIMARY RESPONSIBILITY: The Director of Financial Planning & Analysis will play a pivotal role in driving financial perf...
  • 4/25/2024 12:00:00 AM

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Director of Development and Community Engagement - WBGU
  • Bowling Green State University
  • Bowling Green, OH
  • SALARY Depends on Qualifications LOCATION Main Campus (BG), OH JOB TYPE Full-Time JOB NUMBER BGSU00412 DIVISION Enrollme...
  • 4/25/2024 12:00:00 AM

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PGY2 Critical Care Pharmacy Resident - St Vincent
  • Bon Secours Mercy Health
  • Toledo, OH
  • At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
  • 4/25/2024 12:00:00 AM

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Building Department Manager
  • City of Ypsilanti
  • Ypsilanti, MI
  • GENERAL SUMMARY Under the general supervision of the Community Services Director acts as the City's Building Official, p...
  • 4/23/2024 12:00:00 AM

Toledo (/təˈliːdoʊ/) is a city in and the county seat of Lucas County, Ohio, United States. Toledo is in northwest Ohio, at the western end of Lake Erie bordering the state of Michigan. The city was founded in 1833 on the west bank of the Maumee River, and originally incorporated as part of Monroe County, Michigan Territory. It was re-founded in 1837, after conclusion of the Toledo War, when it was incorporated in Ohio. After the 1845 completion of the Miami and Erie Canal, Toledo grew quickly; it also benefited from its position on the railway line between New York City and Chicago. The first...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$167,878 to $250,259
Toledo, Ohio area prices
were up 1.3% from a year ago

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December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020