Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Brilliant Beginnings Learning Center is hiring a dependable person who would love to spend their day with 120 Brilliant Students. Our students only require love, protection and a hug every so often. But the Department of Education requires you to have the items listed below....
Responsibilities will include but not be limited to:
Develop and implement policies and objectives of the program in cooperation with the Owner and District Manager.
Maintain a healthy and safe atmosphere for children.
Maintain a budget, which includes personnel, equipment, supplies, and training.
Develop and execute an on-going program of activities which contributes to the care, growth, and development of the children at the center and of each child as an individual.
Select and orient personnel to work at the center and hire necessary replacements when vacancies occur.
Make available in-service training for staff members.
Direct and guide personnel as to teaching abilities and individual working habits. (Regularly scheduled monthly conferences are recommended).
Make written evaluations of staff members once a year and discuss individually with each employee.
Work with parents and children to develop effective relationships.
Maintain knowledge of first aid & CPR.
Supervise general condition and upkeep of the building and grounds.
Maintain a system of records in accordance with the Department of Education and Brilliant Beginnings policy and procedures.
Evaluate facilities, resources, teaching, and support personnel, and make recommendations or decisions about promotions, salaries, and dismissals.
Work with the community to establish a relationship, which will aid in the successful implementation of goals and objectives for the center.
Work with parents including:
o Interviewing each parent who enrolls a child in the center.
o Being available for telephone or personal parent conferences when necessary.
o Planning and attending parent meetings. Working with the teachers to devise a progress report on each child to be given to the parents four times a year.
o Editing and distributing a monthly newsletter of activities at the center to parents and administration.
Work with dietary staff on menus and maintain standards of food service in accordance with the health department and CACFP.
Attend seminars and/or conferences to keep up to date on developments in the child development field and to aid in in-service training.
Serve as a mentor and model to the staff on professional conduct, including confidentiality, best practice, and quality service to children and families.
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