Contact Center Director jobs in Yakima, WA

The Town Toyota Center located in Wenatchee WA, is a multi-purpose facility containing a 4,000 seat Main Arena and a second permanent Ice Rink. We host a variety of world class entertainment and high-impact sporting events as well as being the home of the Wenatchee Wild hockey team of the Western Hockey League (WHL).

The Town Toyota Center is looking for a hands-on team oriented and focused individual as the Director of Operations. The primary function of the Director of Operations is to oversee the day-to-day event and operational functions of the facility, oversight of operations staff and the oversight of third-party services contracts. The Director of Operations is also responsible for the development and management of capital budget projects related to building operations.

Located in the heart of Washington, experience 4 distinct seasons in a thriving community for a work-life balance. We enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms and small communities. The Town Toyota Center actively supports the communities we serve and their quality of life. Beyond the positive economic impact, we strive to be a vital part of North Central Washington.

This position reports directly to the General Manager.

Relocation assistance available.

Facility Responsibilities:

• Oversee the daily operations and maintenance of the arena. This includes; audio/video, lighting, ice maintenance, workplace safety, communications, electronics, custodial etc.
• Directly supervise the Operations Manager, Building Maintenance Manager and supporting staff.
• Maintain and build strong relationships with vendors, partners, and stakeholders.
• Manage/oversee recruitment, staffing, and employee development within the operations team.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Create annual budgets for all areas of oversight, including Capital Projects.
• Oversee and ensure that the facility is kept in a clean and presentable state.
• Responsible for overseeing the installation and maintenance of ice surfaces.
• Administer and negotiate contracts with outside vendors including pest control, scoreboard systems, landscaping, snow removal, equipment systems, security systems etc..
• Oversee all hiring, training, and scheduling of event operations, maintenance staff and contractors.
• All other duties as assigned.

Events Responsibilities:

• Lead the operations team in the implementation and execution of all operations related activities and duties, including event planning and preparedness.
• Conduct advanced calls and show production planning for upcoming events.
• Oversee advancing and communication of event related information to the appropriate departments and staff.
• Negotiate and administer labor contracts including stagehands, electrical and A/V.
• Oversee the operations of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, hockey glass, dasher boards, etc.
• Acts as liaison with city services for numerous facilities related functions (city codes, parking, license, permits, etc.)
• All other duties as assigned.

Qualifications:

• Bachelor’s degree in a related field and/or a minimum of five (5) years of related experience.
• Additional experience or industry accreditations would be considered in lieu of a bachelor’s degree.
• A proven track record of experience in any of the following disciplines/industries: Fairs, festivals, stock shows, rodeo, equestrian event facilities, theme parks, public assembly venues, agritourism facilities, convention centers, auditoriums, aquariums, zoos, parks, outdoor amusement, sporting complex, retail shopping malls, entertainment, events, or the experience industry management with solid knowledge of operations management.
• A strong leader who thrives in a collaborative, dynamic, fast-moving environment while driving toward clearly defined goals and solutions.
• Knowledge and experience with event production and show advances.
• Ability to work a varied schedule under diverse conditions and stringent time schedules.
• Experience in a Managerial/Supervisory Role.

For questions, please contact Cindy Herdt at (509) 888-8090 or email atcherdt@towntoyotacenter.com

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required by personnel so classified.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Ability to Relocate:

• Wenatchee, WA 98801: Relocate before starting work (Required)

Work Location: In person