Contact Center Director jobs in Youngstown, OH

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Culinary Director
  • Greenbriar Center
  • Boardman, OH FULL_TIME
  • Do you have the recipe we need to nourish our residents in body and spirit?

    Do you know the ingredients which will put a sparkle in their eye and add purpose to their day?

    Do you want to use your culinary skills and experience to make a real difference in the lives of others?

    Greenbriar Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Culinary Director to join our team.

    WHAT WE OFFER

    As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

    PURPOSE/BELIEF STATEMENT:

    The position of Culinary Director provides leadership to the culinary staff to assure that care standards are met. The position must function as a team member, team leader, and supervisor to ensure that work is accomplished and quality care is delivered, while supporting team members and leading the way in celebrating team successes. While focusing on delivering quality care, the position must also manage the resources within their control and assist others in managing resources.

    QUALIFICATIONS & EXPERIENCE REQUIREMENTS

    • High school diploma or G.E.D. equivalent.
    • Previous cook experience in a healthcare environment.
    • 2 - 4 years management experience preferred, but we are willing to train and develop the right candidate.
    • Certified Dietary Manager preferred. We can help the right candidate navigate certification process upon hire.
    • ServSafe certification preferred. We can help the right candidate obtain certification upon hire.
    • Prior experience utilizing computers, preferably for Nutritional Care software applications.

    JOB DUTIES & RESPONSIBILITIES

    • Direct the team functions of the culinary activities in accordance with the established policies and procedures.
    • Make sure that sufficient culinary staffing levels are met to ensure delivery of quality resident care.
    • Supervise in orientation and training of new employees and participate in their ongoing training.
    • Implement menus and recipes and maintain standards of culinary methodology and practices.
    • Develop and communicate shift assignments for culinary staff and monitor job performance.
    • Maintain quality food services by hands-on management, which includes cooking, tasting, seasoning, and serving food.
    • Communicate with ancillary departments and culinary staff at shift change on resident conditions, needs, and concerns.
    • Ensure that the culinary staff follows the established departmental policies and procedures.
    • Maintain up-to-date knowledge of the operational aspects of culinary department.
    • Manage the resources available in the role of culinary director while ensuring that needed resources are available and that quality care is delivered to all residents.
    • Provide professional culinary services to all residents.
    • Maintain and work within established departmental, center, and corporate policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.
    • Participate in and provide scheduled training, educational classes, and orientation programs to maintain licensure of self and certification of team and enhance quality of care.
    • Provide leadership to the staff.

    About Us

    A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.

    #HeartlandDietary

  • 3 Days Ago

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Director of Nursing
  • LIBERTY HEALTH CARE CENTER
  • Youngstown, OH FULL_TIME
  • Liberty Health Care Center has a wonderful opportunity for anyone who is passionate about nursing leadership!! Come Join our Windsor House family of dedicated medical professionals!! Be part of the be...
  • 15 Days Ago

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Activities Director
  • Addison Healthcare Center
  • Masury, OH FULL_TIME
  • Addison Healthcare Center is currently seeking the right individual for the position of Activities Director to manage our activities team! If you are a highly energetic, creative thinker with strong l...
  • 6 Days Ago

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Clinic Director
  • New Castle Comprehensive Treatment Center
  • Castle, PA FULL_TIME
  • Overview Seeking: Clinic/Program Director - Outpatient Addiction Recovery Full Time: Monday - Friday 5 AM - 1:30 PM and occasional Saturday mornings, as needed. Our Benefits: Medical, Dental, and Visi...
  • 24 Days Ago

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Production Operations Director
  • Venango Training and Development Center
  • Seneca, PA FULL_TIME
  • A regional Non-Profit in Northwest PA is recruiting an innovative Production/Business Services Operations Director to recruit, maintain, and supervise all Production (contract packaging and fulfillmen...
  • Just Posted

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ICF Program Director (QIDP)
  • Addison Healthcare Center
  • Masury, OH FULL_TIME
  • QIDP Program Coordinator Addison Healthcare Center Masury, Ohio At Addison we strive to provide quality support and services to individuals with developmental disabilities within our ICF. Responsibili...
  • 5 Days Ago

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0 Contact Center Director jobs found in Youngstown, OH area

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Diocesan Director of Music and Cathedral Musician
  • Npm
  • Youngstown, OH
  • * Posted 2 days ago **Office of Worship - Diocese of Youngstown** The Catholic Diocese of Youngstown, Ohio seeks a full-...
  • 4/23/2024 12:00:00 AM

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Resident - Pharmacy
  • Alliance Community Hospital
  • Alliance, OH
  • Posting dates for internal transfers: March 20, 2024, through March 22, 2024 # BASIC FUNCTION: The PGY1 pharmacy residen...
  • 4/23/2024 12:00:00 AM

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Non-Destructive Testing Level III - Manager
  • Vallourec Star Lp
  • Youngstown, OH
  • Job Description Job Description MAIN ACTIVITIES:1. Customer Care- Understand NDT standards and apply them- Understand cu...
  • 4/22/2024 12:00:00 AM

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Field Service Technician I - Cleveland Clinic
  • BAXTER
  • Vienna, OH
  • This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxte...
  • 4/20/2024 12:00:00 AM

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Field Service Technician I - Cleveland Clinic
  • BAXTER
  • Warren, OH
  • This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxte...
  • 4/20/2024 12:00:00 AM

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Adult Psychiatrist in Oakland, PA
  • LifeStance Health
  • Oakland, PA
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/20/2024 12:00:00 AM

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Restaurant District Manager
  • Marco's Pizza
  • Youngstown, OH
  • Do you love working with people? Are you looking for an opportunity to build and develop a team and also grow in your ca...
  • 4/19/2024 12:00:00 AM

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Site Director - Big Beaver Elementary
  • KinderCare Education
  • Darlington, PA
  • Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companie...
  • 3/19/2024 12:00:00 AM

Youngstown is a city in and the county seat of Mahoning County in the U.S. state of Ohio, with small portions extending into Trumbull County. According to the 2010 Census, Youngstown had a city proper population of 66,982, while the Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area it anchors contained 565,773 people in Mahoning and Trumbull counties in Ohio, and Mercer County in Pennsylvania. Youngstown is located on the Mahoning River, approximately 65 miles (105 km) southeast of Cleveland and 61 miles (100 km) northwest of Pittsburgh. Despite having its own media market, Young...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$161,969 to $241,451
Youngstown, Ohio area prices
were up 1.3% from a year ago

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