Contact Center Quality Analyst jobs in Alabama
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
- Alabama One Credit Union
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Tuscaloosa, AL
FULL_TIME
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Description
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Responsibilities
- Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
- Provides guidance and information to members regarding products and services.
- Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.
Experience working in a financial institution is strongly preferred.
- 20 Days Ago
- Guardian Credit Union External
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Montgomery, AL
FULL_TIME
- Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution Major Duties and Responsibilities Works with internal customers...
- 21 Days Ago
- Listerhill Credit Union
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Muscle Shoals, AL
FULL_TIME
- DescriptionOverview: Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited ...
- Just Posted
- All In Credit Union
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Daleville, AL
FULL_TIME
- ROLE: To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situati...
- 1 Month Ago
- Ashley HomeStore
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Bessemer, AL
FULL_TIME
- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures. Help define ...
- 1 Month Ago
- MCI Military Recruitment
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Alabama, AL
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 18 Days Ago
Contact Center Quality Analyst jobs at Popular Companies
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/26/2024 12:00:00 AM
- Pierce
-
Reston, VA
- Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime ...
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- Pierce
-
Palo Alto, CA
- Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for ...
- 4/26/2024 12:00:00 AM
- The Fountain Group
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Atlanta, GA
- Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
- 4/25/2024 12:00:00 AM
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/25/2024 12:00:00 AM
- Frontline Managed Services
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Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/25/2024 12:00:00 AM
- Chicago Lighthouse
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Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/23/2024 12:00:00 AM
- Staff Management | SMX
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Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/22/2024 12:00:00 AM