Contact Center Quality Analyst jobs in Abilene, TX

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Organized

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Disciplined

Detail-Oriented

If so, let’s talk!!

We are currently seeking a QUALITY ASSURANCE ANALYST to join our team!

We think that coming to work should be inspirational, motivational, and fun! When you join Directors Investment Group, it is like you are being welcomed into one big family. We love what we do, and we love outdoing ourselves and challenging each other to grow both personally and professionally every day.

The ideal candidate will have a general understanding of how to leverage and navigate the tools, technologies, and processes that are implemented within their team. From there, the QAA would be expected to start testing within development sprints and/or projects. Contributing to testing a development sprint entails writing test cases, and writing documentation to accompany the corresponding ticket. In addition to testing, the QAA is expected to communicate and interact with peers and stakeholders. These interactions are a focus of scheduled meetings; however, it is not uncommon for them to occur day-to-day within the office.

Technology is fast paced and ever changing so it is important to regularly research tools, technology, and approaches that are leveraged throughout the industry -- the QAA is expected to participate in continued education. There is also company endorsed training. This training is typically optional, but completion of certain training is mandated throughout the organization. This training covers a variety of topics, including, but not limited to technological security awareness, leadership, spirituality, and health.

Responsibilities:

• Create and reviews test cases
• Conduct continuous systems tests on corporate applications
• Test and debug electronic forms
• Test new releases for regression issues and edge cases
• Work with Operations teams to recreate customer issues and provide repeatable way(s) for Development to reproduce the issue

Qualifications:

• Ability to write test plans and document results
• Ability to deduce results via experimentation
• Strong system analysis skills
• Ability to work quickly in an unsupervised environment
• Knowledge of browsers and configurations
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner

About Directors Investment Group

Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.

DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer