Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We are looking for Quality Analysts who will be working on-site at an industrial plant.
Work hours and work schedule will vary depending on projects assigned. The hours are anticipated to be full-time, depending on the project. OT hours can also be expected but not guaranteed.
The job duties will include inspecting product and making sure the quality is up to standards, documenting defects, and communicating defects to the proper person. Will also be responsible for keeping work area clean.
*Must pass pre-employment drug test and background screening*
Must be capable of walking the distance from parking lot to designated job area (may be 1 mile ), in addition to walking throughout a large manufacturing plant during course of day for required meetings and other required duties.
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0 Contact Center Quality Analyst jobs found in Alexandria, LA area