Contact Center Quality Analyst jobs in Alexandria, LA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Analyst
  • Technical Associates
  • Pineville, LA OTHER
  • Overview

    We are looking for Quality Analysts who will be working on-site at an industrial plant.

    Work hours and work schedule will vary depending on projects assigned. The hours are anticipated to be full-time, depending on the project. OT hours can also be expected but not guaranteed. 

    Responsibilities

    The job duties will include inspecting product and making sure the quality is up to standards, documenting defects, and communicating defects to the proper person. Will also be responsible for keeping work area clean.

    Qualifications

    • Must be very detailed oriented.
    • Forklift experience is a plus.
    • Previous plant experience is a plus.

    *Must pass pre-employment drug test and background screening*

    Essential Functions

    • Must be able to operate and work around industrial equipment.
    • Must be able to walk up and down stairways to platforms.
    • Must be able to work up to 12 hour shifts.
    • Must walk in pedestrian walk-ways (due to forklift traffic).
    • Must be able to recognize potential safety dangers around plant equipment and walk-ways.
    • Must be able to wear a respirator while working on production line/while on plant floor.
    • Must be able to lift and move up to a 50-pound load.
    • Must be able to stand for long periods of time (majority of work will be conducted from a standing position).
    • Must be capable of walking the distance from parking lot to designated job area (may be 1 mile ), in addition to walking throughout a large manufacturing plant during course of day for required meetings and other required duties.

    • Must be physically capable of repetitive hand motion (may be folding, bending, lifting, and sorting corrugated boxes in a continuous manner for 75% of the time during a 12 hour shift).
    • Must be able to pass a Vision Test.
  • 5 Days Ago

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RN Quality Improvement/Clinical Documentation Improvement
  • Natchitoches Regional Medical Center
  • Natchitoches, LA FULL_TIME
  • Position Summary: The Quality Improvement nurse oversees the Performance Improvement (PI) process throughout the hospital. The person in this position works with Senior Leadership and department manag...
  • 18 Days Ago

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Systems Analyst I
  • Natchitoches Regional Medical Center
  • Natchitoches, LA FULL_TIME
  • Position Summary The Systems Analyst I is an hourly position that analyzes, troubleshoots, and provides basic guidance on software applications utilized throughout the NRMC organization. This associat...
  • 22 Days Ago

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Dispatcher/ Business Contact
  • InCharge Logistics
  • Alexandria, LA FULL_TIME
  • InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!Previous supervisor and delivery driving experience required...
  • 1 Month Ago

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Lease purchase
  • Quality Carriers
  • Natchitoches, LA FULL_TIME
  • Class-A CDL Regional Lease Purchase NATCHITOCHES, LA Responsibilities Requirements : Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card 1 Year Tractor Trailer...
  • 21 Days Ago

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Regional company driver
  • Quality Carriers
  • Winnfield, LA FULL_TIME
  • Requirements : Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card No Problem - We Will Train You! Tanker Experience Preferred, but not required We Offer : Com...
  • Just Posted

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0 Contact Center Quality Analyst jobs found in Alexandria, LA area

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Sales and Service Specialist
  • Bridgestone Americas, Inc.
  • Pineville, LA
  • Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates ...
  • 4/26/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Tovala
  • Pineville, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
  • 4/25/2024 12:00:00 AM

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Greeter
  • Walmart
  • Alexandria, LA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Front of House Manager
  • Rotolos Alexandria
  • Alexandria, LA
  • Summary of Position: The FOH Manager will carry all the same responsibilities of a server/bartender along with additiona...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Healthon
  • Pineville, LA
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM

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Customer Advocate
  • Community Choice Financial Family of Brands
  • Alexandria, LA
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/22/2024 12:00:00 AM

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Lot Associate
  • The Home Depot, Inc.
  • Alexandria, LA
  • Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the sto...
  • 4/22/2024 12:00:00 AM

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Account Representative
  • Mariner Finance Llc
  • Alexandria, LA
  • Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
  • 4/22/2024 12:00:00 AM

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$38,965 to $54,022
Alexandria, Louisiana area prices
were up 1.2% from a year ago