Contact Center Quality Analyst jobs in Amarillo, TX

We are looking for a Front Desk Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests, checking them in and out, providing information about the hotel and its services, handling guest inquiries, and resolving any issues that may arise. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to work independently.

Responsibilities:

• Greet and welcome guests upon arrival.
• Answer inquiries from guests regarding hotel services, facilities, and other information.
• Provide information about local attractions, restaurants, and other points of interest.
• Process guest check-ins and check-outs in a timely manner.
• Handle cash, credit card, and other forms of payment in accordance with established procedures.
• Maintain a clean and organized work area.

Job Type: Part-time

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person