Contact Center Quality Analyst jobs in Appleton, WI

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Branch Manager - Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management team. This position offers competitive pay, amazing benefits, performance incentives, and opportunities for advancement.


    About Kohler Credit Union

    We are a $615 million not-for-profit, financial cooperative, owned and governed by our members with full-service branches in the Wisconsin communities of Kohler, Sheboygan, Howards Grove, Plymouth, Saukville, Grafton, Mequon, Manitowoc and West Bend. We support activities that benefit and enrich the communities we serve. We embrace the credit union cooperative spirit by delivering a broad range of superior and affordable financial services that meet the needs of our diverse membership.


    As an employer, we strive to encourage individual initiative, promote professional growth, and provide opportunities to truly make a difference. Kohler Credit Union strives to be an employer of choice by placing major emphasis on personal and professional development and offering a generous benefit package which may include: medical insurance, a prescription drug program, a health savings account, life insurance, voluntary dependent life insurance, accidental death and dismemberment insurance, short and long term disability insurance, a pension plan, a 401(k) plan, a bonus plan, flexible spending accounts, a voluntary dental program, a voluntary vision plan, paid holidays, paid time off, a wellness program, an employee assistance program, educational reimbursement, employee recognition programs, and preferred credit card rates.


    A Day in the Life as a Branch Manager

    As a Branch Manager, you ensure that your branch operates by Kohler Credit Union's standard of high-energy, world-class service and reaches specific sales and service goals.


    You are primarily responsible for the direct supervision of the Contact Center's day-to-day operations. You are the rock that your team depends on for consistent support.


    Much of your time is spent coaching and mentoring the front line staff to maximize their performance. You hire, train, and promote teamwork among employees. You uphold a strong sales and service culture within the branch. You and your frontline staff build and maintain strong relationships with new and existing members that lead to referrals. You oversee day-to-day branch operations including but not limited to: timely completion of audits, assisting the Branch Operations Manager in executing budget and strategic planning, and ensuring all administrative and operational tasks are managed. You also spend some time each day helping to resolve complex technical and operational problems that arise.


    You are a coach, a problem solver, and a communicator. You spend most of your day interacting with people, both employees and members. You ensure that procedures have been followed and all branch transactions are balanced at the close of each day. You get great satisfaction out of keeping your branch's daily operations running smoothly and efficiently so that our members receive the best possible service.


    Qualifications

    • Bachelor's Degree
    • Requires 4-6 years of retail leadership experience, preferably in a financial institution
    • Compliance with government and other regulations affecting the credit union industry

    Any previous experience in leadership, sales, lending or community relations would be helpful. Are you enthusiastic about the credit union movement and passionate about customer service? Do you have excellent interpersonal skills? Do you have excellent communication skills, the ability to listen carefully and explain things clearly? Do you have strong leadership skills and enjoy mentoring, coaching, inspiring, and teaching? Are you a problem-solver who is willing to take personal responsibility? Can you remain confident and calm in challenging situations? Are you good at planning, organizing, and goal setting? Are you discreet and respectful of confidential and personal information? Are you interested in developing a career in the financial services industry? If so, then you just might be perfect for this position!



    Are you ready to join our team?

    We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

  • 20 Days Ago

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Member Service Representative- Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This ...
  • Just Posted

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Warranty / Service Writer
  • Quality Truck Care Center
  • Fond du Lac, WI FULL_TIME
  • Quality Truck Care Center is looking to fill our Service/Warranty Advisor position at our Oshkosh location. We have locations in De Pere, Appleton, Oshkosh, and Fond du Lac. We are a family-owned comp...
  • Just Posted

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Heavy Trailer Technician
  • Quality Truck Care Center
  • Fond du Lac, WI FULL_TIME
  • Quality Truck Care Center is a Family-owned business established in 1986! We represent Western Star, and Autocar. Certified in Detroit, Cummins, CAT engines, Allison and Detroit Transmissions and Axle...
  • Just Posted

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Property Maintenance
  • Quality Truck Care Center
  • Fond du Lac, WI FULL_TIME
  • Quality Truck Care Center is a Family-owned business operating for over 35 years! We represent Western Star, Autocar and Mitsubishi Truck lines, Certified in Detroit, Cummins, and CAT engines, Allison...
  • Just Posted

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Property Maintenance
  • Quality Truck Care Center
  • Appleton, WI FULL_TIME
  • Quality Truck Care Center is a Family-owned business operating for over 35 years! We represent Western Star, Autocar and Mitsubishi Truck lines, Certified in Detroit, Cummins, and CAT engines, Allison...
  • 1 Day Ago

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0 Contact Center Quality Analyst jobs found in Appleton, WI area

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Nursing Data Analyst
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,098 per week
  • Adventist Health
  • Appleton, WI
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Appleton, Wisconsin. Job Desc...
  • 3/28/2024 12:00:00 AM

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Claims Quality Assurance Analyst
  • Jewelers Mutual Group
  • Neenah, WI
  • WHY Jewelers Mutual: We are a financially secure, exceptionally positioned, and intellectually curious company driven by...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,082 per week
  • PRN Healthcare
  • Neenah, WI
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Neenah, Wisconsin. Job Description &...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Long Term Care - $2,224 per week
  • Adventist Health
  • Oneida, WI
  • Supplemental Health Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Oneida, Wisconsin. Job ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - NICU - Neonatal Intensive Care - $2,098 per week
  • Adventist Health
  • Green Bay, WI
  • Supplemental Health Care is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Green B...
  • 3/28/2024 12:00:00 AM

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IT Business Analyst (Remote)
  • Schreiber Foods, Inc.
  • Green Bay, WI
  • Job Category: Global IT Job Family: Application Development Job Description: The IT Business Analyst proactively identif...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,102 per week
  • Adventist Health
  • Appleton, WI
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Appleton, Wisconsin. Job D...
  • 3/24/2024 12:00:00 AM

Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,596 to $59,052
Appleton, Wisconsin area prices
were up 1.3% from a year ago